Hindustan Unilever Limited is an Indian fast-moving consumer goods company, headquartered in Mumbai. It is a subsidiary of the British company Unilever. Its products include foods, beverages, cleaning agents, personal care products and other consumer staples.

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Customer Service Officer

Main Job Purpose

The Customer Service Officer would be required to drive sales and distribution for the company products and manage his allocated territory and the customer.

Job Summary (job Description)

Minimum 2-5 years of experience in General Trade, Channel Sales experience, ROI calculations and distributor handling.
Achieve sales targets through personal selling (visiting market) and driving RS system.
Analyse how to improve the competitive position in the market through improved customer service.
Negotiate with his RS and develop his people on managing customers to obtain more business.
Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
Monitor systematically the performance of the RS and RS’s sales team and take corrective action (infrastructure gaps).
Within budget limits for brand activities organize promotion activities in consultation with the superiors.

Key Requirements (education, Work Experience & Skills)

Required a Minimum Fulltime Graduation
Minimum 2 years of Experience in Channel Sales.
Excellent in ROI Calculations & RS Distribution Management
Should be well-versed with RS appointment & Sales Planning
Conducting promotional activities & execution
Decent Communication in English and Local language is desired

Analytics Executive – eCom

About Unilever

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas, and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!

Business Context

E-commerce is a dynamic and rapidly expanding channel poised at the threshold of its next phase of evolution and growth. We are seeking an Analytics Executive to join our e-Commerce COE team. The key role of this position will be to conduct data analysis and reporting to unlock various business levers aiming to enhance decision-making for the channel and develop solutions that pave the way for future growth opportunities.

Job Responsibilities

Uncover opportunities to capture data and conduct analysis on key levers – availability, discoverability, and conversion across categories and platforms.
Craft a robust methodology that transforms raw data into actionable insights, delivering timely information to our stakeholders on the performance of the KPIs.
Unearth the underlying causes behind these key metrics, collaborating closely with stakeholders to dissect and address root issues timely and effectively.
Pioneer innovative automation and technology solutions, unlocking forward-thinking capabilities that resonate across all Unilever brands and e-commerce platforms.
Work closely with IT and global teams to develop winning solutions.

Job Requirements

Prior experience in e-commerce and /or FMCG is a strong advantage.
Collaboration and strong stakeholder management skills are a must.
Advanced proficiency in MS Excel and Power BI.
Excellent analytical, quantitative, and problem-solving skills for comprehensive data analysis and strategic recommendations.
Ability to effectively prioritize and execute tasks with a strong output orientation.

Assistant Area Sales and Customer Manager

We are looking to hire an Assistant Area Sales & Customer Manager.

Location: Agra

Function: Ice Crea

Here is how your day at Unilever would look like:

Customer Infrastructure & satisfaction: The AASCM is responsible for ensuring a robust Customer Infrastructure is in place in the territory. Distributors are appointed by the AASCM wherever necessary and it is his responsibility to track their overall performance on key metrices. AASCM is supposed to optimize the quantity & quality of customers in his area such that there are no service gaps while ensuring adequate service levels for trade and financial viability for customers. He monitors the financial health and profitability of all Customers. The AASCM also needs to step in from time to time to resolve customer issues which cannot be handled at a field-force level. Along with his team (FF) the AASCM is also responsible for primary & secondary customer complaint resolution.
Growth & Execution: The AASCM drives Top-line growth in the area and ensures all execution metrices are also in place. He will also need to monitor channel-wise and category-wise growths in the territory. It is also the AASCM’s responsibility to ensure all new launches are landed in the area and to ensure all merchandising activities are run well. Execution metrics are the input metrics for delivering share gaining growth and are hence very important.
Drive a team: Team handling & team building are the most important aspects of an AASCM’s role. The AASCM is responsible for managing the team, motivating them and getting them to deliver their metrices. He needs to understand the working style and strengths and weaknesses of each person to get them to reach their potential and also needs to provide developmental inputs on a continuous basis. How an AASCM binds his team together is often a make or break factor in performance of a team.
Liaising with key Partner Functions: The AASCM liaises with the Supply Chain Team to ensure packwise estimates are built correctly for the area. He also ensures norms build up at an RS level are hygienic and supplies from depots are in order. He also ensures that the stock build up at Customer points are at the acceptable level. The AASCM works with the Commercial Team to ensure customers are healthy and that payments to company are in order.
Ensuring controls & financial hygiene: Along with Commercial & Supply Chain team, AASCM is supposed to have check on system hygiene at customers on aspects like extent of sales return, extent of damage/ shortage claims, mismatch between primary & secondary, physical vs. book stock mismatch, trade discount hygiene etc. AASCM needs to play an active role in probing cases of deviation from norms on the abovementioned aspects.

Key Skills & Requirement

MBA with relevant experience.
Analytical skills and demonstrated ability to manage the business by the numbers.
Jobs involving quick decision making.
Jobs involving extensive oral communication, people interaction & negotiation.
Experience in a highly analytical, results-oriented environment. Preferably FMCG.
External customer interaction.
Experience of jobs involving active listening skills, highly consultative and soutions-oriented.
Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable.
Experience in selling new products and developing markets.

Legal Associate

Who we are…and what we offer

The Legal Powerhouses are part of the legal function and provide defined, structured services to our other lawyers and to the broader business

Where this position fits-into the team:

Part of the Unilever Legal Powerhouse – a team we’re currently building, which consists of around 55 colleagues in Bangalore and 30 across Mexico City and Barcelona.
Integral part of the Unilever’s Legal Function – a global operation consisting of approximately 600 lawyers and specialists
Based alongside the Uni Ops Function in Bangalore – a wider team of 1,600 that powers Unilever’s compass strategy through world class business operations enabled by technology and innovation

Role purpose

To negotiate terms and conditions with third parties with whom Unilever business wish to contract, by both influencing them to accept our own standard templates or, alternatively, negotiating the use of their templates, with changes that suit Unilever’s interests.

To ensure there are adequate schedules included in the overall supplier contracts so that the contract risk profile of 3rd party suppliers providing or supporting Unilever information and systems is adequately managed and addressed.

To interact with Unilever legal team who own the contracts’ expertise in order to ensure that up to date version of clauses, templates and schedules are used.

Undertake other Legal research, analysis and operational tasks as required.

Governance & Compliance

Support the operation of governance schedules and processes for key suppliers
Support the operation of required ongoing compliance activities for key suppliers. • Understand changes to standard clauses, and highlight deviations and risks, if outside of standard clauses.
Ensure the organisation’s internal contract document templates are accurate and up to date.
Identify opportunities to improve current contract processes and devise plans to implement these changes.

Stakeholder Management

Support the development and management of stakeholder relationships within Unilever and with key third parties, including within Legal, Procurement, Finance, Digital Marketing, HR, local Data Protection Officers and other businesses.

Key Interfaces

Legal (including external legal counsel)
Procurement
Data Privacy

Key Requirements –

Relevant Experience

Professional qualification in Law.
Contract negotiation skills, from both a Legal and Procurement perspective
Excellent communication and stakeholder management.

Essential

2-5 years hands-on experience in contract drafting/reviewing/negotiating role.
Achieving outcomes and results by influencing the way resources not in your control are utilised.
Attention to detail.
Ability to work with colleagues across multiple time zones and countries.
Willingness and drive for process excellence.
Excellent written and verbal communication skills.

Preferable

Understanding of procurement and Legal aspects of supplier relationships.
Experience within a consumer goods or retail environment.
Industry experience working within a large complex business environment requiring analysis of data and making balanced risk decisions would be an advantage.

Leadership Behaviors