American Express is a publicly traded company in the financial services industry. It offers both credit lending and network processing services, giving it a broad range of competitors in the industry.

Analyst – Compliance, Marketing & Sales Channels

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

This position provides the opportunity to be a key member of the American Express Global Commercial Services (GCS) Line of Business Compliance Team (LOBCO), primarily supporting business solutions products, credit cards, corporate programs, payment and funding products. The successful candidate will be responsible for providing regulatory compliance oversight and guidance to the GCS business sales teams, including the development of new tools, capabilities, and processes to support the sales, servicing, account development and marketing objectives, business-owned collateral, and compliance related control environment.

How will you make an impact in this role?

Drive implementation of policy and regulatory requirements in the areas of banking and credit card practices, consumer protection, privacy and other relevant federal, state and local regulations.
Provide guidance and oversight on the content governance related to the management of marketing, sales campaigns, sales support servicing, and related business-owned collateral and testing compendiums.
Participate in review of sales call activities, misconduct events, complaints, and business conduct activities to ensure adherence with regulatory and policy requirements.
Assist in development and enhancement of regulatory business self-testing associated with marketing and sales practices, via the assessment and oversight of compliance risk mitigating controls.
Liaise as required with the relevant stakeholders, including but not limited to: GCS SME and G&L Sales, GCS Marketing, Controls Management, Internal Audit, Independent Compliance Testing team, General Counsel’s Organization, and Global Privacy Office.
Effectively manage the Compliance Issue Management process and to ensure appropriate decisioning of Compliance Issues, timely closure of gaps and customer remediation where required.
Participate in the Compliance Risk Assessment process to ensure that all applicable laws and regulations are mapped to the applicable business processes.
Additional responsibilities based on team needs.

Minimum Qualifications

Minimum 3-5 years’ experience in Compliance or related activities, within the financial services and banking industry.
Strong regulatory knowledge of the financial regulations pertaining to banking, consumer protection, privacy and advertising (i.e. UDAP, TCPA, CAN-SPAM).
Moderate knowledge and understanding of compliance risk management practices and methodologies, including risk and control assessments.
Proven ability to build rapport, garner respect and appropriately exercise authority in a collaborative environment.
Professional maturity and confidence in expressing a point of view with management.
Ability to identify and understand key risks, issues and trends and to develop meaningful information to be shared with leadership.
Ability to handle multiple tasks and prioritize work in a highly deadline-intensive environment is required.
Bachelor’s Degree or equivalent work experience.

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees – Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

Manager – Control Management

The objective of the Global Services Group (GSG) Control Management Governance team is to establish the Operational Risk and Controls strategy for GSG, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.

GSG Control Management is looking for a Manager of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Manager, GSG Control Manager Governance will:

Support the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)
Support execution plans for operational risk management within the business unit GSG, including GSG specific guidelines, project plans, etc.
Implement the operational risk framework to enable effective risk management and decision making in GSG
Help create GSG-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs
Facilitate the understanding and use of the risk governance framework across GSG through regular communication
Support sharing insights, better practices, themes, etc. across the enterprise

Qualifications:

Bachelor’s Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities
Experience in at least one of the following in a supporting role: Translating operational risk strategy and appetite into execution guidelines; Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds; Implementing the operational risk governance frameworks; Creating, communicating and ensuring understanding and adherence to operational risk procedures and standards; Supporting the operational risk exam management processes
Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Excellent qualitative analytical skills
Project management skills
Excellent communication and interpersonal skills, with an ability to interact senior GSG/tech counterparts
Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

ORMCM

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Customer Experience Concierge, Centurion Lounge – JFK

Join Team Amex and let’s lead the way together.

The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located at JFK International Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge, and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:

– Welcoming and providing access to our Card Members upon arrival at reception.

– Being accountable and taking ownership of the customer’s experience from beginning to end.

– Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer.

– Employing the Customer First philosophy in meeting customers’ needs and expectations.

– Providing concierge and lifestyle recommendation.

– Providing travel consultation and minimal reservation assistance.

– Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners.

Lounge Hours of operation are from 5:00am – 10:00pm Mon – Sun. Hours are subject to change due to business need.

Qualifications:

A successful candidate will possess the following qualifications:

– Minimum of 1-year recent experience servicing premium customers.

– Airline, lounge, or travel industry experience preferred, including reservation experience.

– Passion for servicing customers with proactive solutions.

– Exceptional communication skills, delighting the customer with every single interaction.

– The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received.

– Must exhibit the utmost professionalism and maintain a positive attitude in all interactions.

– The ability to rely on and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment.

– Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do.

– Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment.

– Ability to utilize and switch from multiple technology platforms with ease.

– Adapt to an ever-changing environment and being resilient.

– Ability to work flexible shifts including nights, weekends, and holidays is essential.

Light to moderate lifting may be required for certain job tasks

Salary Range: $20.00 to $22.12 hourly + bonus + benefits

Director, Amex Offers Business Development (Sales & Success)

The Director, Business Development on the Amex Offers Sales & Success Team will be responsible for managing a sales team, dedicated to the acquisition of new advertisers and brands into the Amex Offers ecosystem. This role will require a leader with a strong track record in delivering against sales goals, creating a dynamic team culture with a will to win and a proven ability to effectively influence across teams and with external customers.

Key Responsibilities

Lead a team of 5+
Develop and implement comprehensive sales strategies to achieve sales targets, volumes and growth objectives.
Drive revenue growth through new client/advertiser acquisition, and expansion of new accounts.
Lead, mentor, and manage the sales team, providing guidance, support, and professional development.
Develop, and actively manage, a sales pipeline, across multiple industries/verticals.
Manage sales forecasting, budgeting, and reporting to track performance and adjust strategies as needed.
Build and maintain strong relationships with key clients, agencies and stakeholders; address and resolve complex advertiser issues to ensure high levels of satisfaction and loyalty.
Collaborate with cross-functional and global counterparts in order to drive global growth.

This will be a Hybrid position where you will be required to be in the office 3 days a week.

Minimum Qualifications

5+ years of relevant experience in Sales or Account Development, preferably within a digital media or performance marketing sales roles.
Strong leadership and team management skills, with the ability to motivate and develop a high-performing sales team.
Outstanding business acumen and strategic perspective.
Exceptional relationship building experience, including the ability to develop relationships with media/affiliate agencies, senior executives and C-Suite leadership teams externally.
Proven ability to influence others.
Entrepreneurial spirit with experience in meeting and exceeding sales goals while managing an active sales pipeline across a team.
Ability to think creatively, approach sales enablement from new angles, and manage/navigate in a highly dynamic, rapidly changing and growing environment.
Exceptional communication, presentation, and interpersonal skills.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities