Optum has been operating in India since 2002 and has teams supporting digital health care, product development, automation, analytics, data solutions and health care operations.

Customer Service Representative – Remote in Phoenix, AZ

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Working in a call center environment under supervision to receive and process inbound calls from patients, providers and other medical staff. Execute outbound calls or electronic task to assist with providing medical related services. Assist callers with appointment scheduling, prescriptions refills, facility locations and lab results.   Resolve routine to complex issues.

This position is full time Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am – 5pm MST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 20414 North 27th Avenue, Phoenix, AZ 85027.

We offer upto 12 weeks of paid training. The hours during training will be 8am to 5pm, Monday – Friday.  Training will be conducted onsite, when they lose internet access at home they can come to office.

If you are located in Phoenix, AZ, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Answers a minimum of 10 calls from patients, resolving moderate to complex issues
• Schedule and verify appointments in clinical information system
• Verify and update patient demographic and insurance information
• Send and receive tasks to Provider offices to assist patient with access to medical care
• Receive and process; expedite stat and at-risk referrals
• Contact patients to inform of appointment and referral status
• Extreme high volume data entry
• Process and resolve expedited patient complaints
• Review and processing of medication refills
• Proactive response to inquiries from patients, Providers, and internal medical personnel

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED or equivalent  experience
• Must be 18 years of age OR older
• Customer service experience  in a call center and/or office environment
• Experience with computer in Windows based environment
• Listening, critical thinking, decision-making, telephone, customer service and problem-solving skills
• Ability to work during our normal business hours of 8:00 am – 5:00 pm MST from Monday – Friday including the flexibility to work occasional overtime or weekends, based on the business need

Preferred Qualifications:

• Experience in a healthcare environment
• Medical Terminology
• Expanded knowledge and use of Excel
• Knowledge of insurance products preferred
• Ability to demonstrate customer service and proper telephone etiquette
• Training in a medical office OR customer service related field

Soft skills:

• Oral and written communication skills
• Ability to prioritize call types

Telecommuting Requirements:

• Reside within 20414 North 27th Avenue, Phoenix, AZ 85027
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

Financial Analyst – Remote

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Consolidate and support the creation of the budget, forecast, and monthly reporting for profit and cost centers
• Support leadership via comprehensive monthly reporting packages, and ad hoc reporting
• Advance data integrity through reconciliations and analytics
• Communicate with business partners to build relationships and understand financial results
• Leverage tools and technology to improve processes and create efficiencies

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree in Finance, Accounting, Business or related field from an accredited college/university
• 1+ years of experience with Microsoft Excel as well as proficiency in other Office applications

Preferred Qualifications:

• Financial and/or accounting experience
• Ability to be a problem solver, detail oriented, and reliable
• Proven solid communication skills
• Experience with financial reporting systems

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Maryland, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $48,300 to $94,500 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Patient Care Coordinator – Seattle, WA

The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Schedule: Monday – Friday, 8am-5pm PST. Potential for weekend shifts on a voluntary basis.

Location: 904 7th Ave, Floor 3, Seattle WA. Potential to become a remote call pod role.

Primary Responsibilities:

• First point of contact for our patients. Sets the tone for a positive experience
• Exhibits empathy, courtesy, competence, efficiency, and care
• Schedules appointments and procedures, following standard guidelines
• Uses Multiple computer and phone systems to fulfill patient needs over phone
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Advises patients of their responsibilities regarding insurance and referral information

What are the reasons to consider working for UnitedHealth Group?   Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service experience

Preferred Qualifications:

• 1+ year(s) of basic computer software experience
• 1+ year(s) of experience in a health care setting
• EMR experience

Soft Skills:

• Excellent communication skills and phone etiquette

Washington Residents Only: The hourly range for Washington residents is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.  

Business Operations Specialist – Onsite in Overland Park, KS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is essential for supporting multiple workstreams associated with our Central Document Management (CDM) team. The ideal candidate will work closely with other members of the CDM team, as well as with Network Enablement and other staff or departments related to the document management workstreams supported by CDM.

Responsibilities of the role include providing support for documentation indexing, retention, and various data entry tasks. The candidate must also access relevant patient information and assist with sorting and processing incoming mail to ensure timely distribution across departments while maintaining organizational efficiency. Additionally, the candidate will be responsible for supporting outgoing mail as assigned/appropriate to CDM workflows.

This role plays a critical role in ensuring the efficient processing of documentation workstreams within CDM operations while maintaining accuracy and adherence to daily SLAs and metrics and PHI & HIPAA requirements.

Primary Responsibilities:

• Process all incoming mail according to standard CDM workflows/tasks, including sorting, scanning, indexing, and triaging to appropriate departments or workflow paths/folders
• Process outgoing mail workflows/requests as appropriate within CDM workflows/tasks, ensuring accuracy and compliance with PHI and HIPAA requirements
• Perform various data entry tasks aligned with CDM required workflows
• Support all required documentation retention requirements
• Assist with general administrative tasks as needed
• Accurately process Payment Card Industry (PCI) data & assist with PCI annual audit requirements when needed
• Assist with issue resolution activities for all projects and programs supported by the team
• Support CDM specific workflow responsibilities as assigned, meeting all required SLAs, client requirements, and performance guarantees
• Required to be able to review process documentation for all products and workflows assigned, and acknowledge comprehension of material(s), providing any contributor feedback
• Build positive working relationships with peers and business partners to drive engagement and productivity
• Learn to use new production equipment and supporting software and take on new responsibilities to align with the changing demands of business partners
• Applies knowledge and skills to activities that often vary from day to day
• Demonstrates a moderate level of knowledge and skills in own function
• Requires little assistance with standard and non-standard requests
• Solves routine problems independently and works with senior peers & or supervisor to solve more complex problems
• Prioritizes and organizes daily work/tasks to meet deadlines and daily SLAs/Metrics responsibilities
• Works collaboratively with others as part of a team
• Possesses strong organizational skills to keep track of multiple workflow functions/workstreams
• Demonstrates excellent communication skills, both written and verbal, to effectively communicate with team members, colleagues, and customers/stakeholders
• Possesses technical skills and knowledge of mailroom equipment when applicable
• Possesses technical skills and knowledge of software used for document indexing and storage, as well, basic knowledge in Microsoft tools
• Demonstrates excellent time management skills to prioritize tasks and manage their time effectively to ensure that deadlines are met
• Possesses basics problem-solving skills to identify and resolve issues that arise in the mailroom and document indexing process
• Demonstrates excellent customer service skills to provide support and assistance to internal and external customers/stakeholders with mail and document-related issues
• Perform other duties and responsibilities as required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma/GED or equivalent years of work experience
• 2+ years of administrative and or data entry experience
• 2+ year of scanning, printing, shipping, or other mailroom related work experience
• Entry level skills with Windows PC applications, with the ability to navigate and learn new
• computer system applications
• Entry level skills in using document management software and mailroom equipment, with the
• ability to navigate & learn new software tools and equipment
• Demonstrated ability to work in a fast-paced environment and support multiple priorities
• Excellent organizational skills with attention to detail
• Proficient in data entry accuracy
• Must be able to lift a minimum of 50 pounds

Preferred Qualifications:

• Associate’s degree in business administration or related field
• Knowledge/experience with high-capacity scanning
• Knowledge/experience with short term and long-term records storage and management
• Knowledge/experience with pharmacy/medical terminology
• Proficient in Microsoft Programs