Company Description

AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

The Clinical Supply Warehouse Attendant Supports Lake County Clinical Warehouse Operations assuring that materials are shipped out in a timely fashion and with attention to quality. Successfully complete all assigned core Job responsibilities as well as assigned training. The Clinical Supply Warehouse Attendant works with oversight from senior warehouse staff as well as area Management.

Responsibilities

• Performs the picking and packing of clinical supplies and ancillaries.
• Generates courier labels.
• Processes Clinical Shipment requests in a timely fashion.
• Retains materials in the correct locations and keeps the warehouse in an orderly and clean manner.
• Processes material destruction requests.
• Maintains a safe working environment within the warehouse and their assigned warehouse office location.
• Shows proficiency within the inventory management system.
• Performs the recycling of returned passive shipping systems.
• Performs simple commodity receipts and verifies drug receipts.
• Performs the daily replenishment of phase change components.
• Reports all issues to senior warehouse personnel or management in a timely fashion.

Qualifications

• HS Graduate or GED with 1 year of warehouse and/or inventory experience.
• Some material control or system inventory knowledge a plus.
• Must be PIT (Forklift) certified

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

Customer Service Rep II

Job Description

Allē Customer Experience Representatives (CXR) serve as first-line representatives responsible for handling inbound call and email inquiries and acting as subject matter experts regarding Allergan Aesthetics’ premier consumer loyalty program and technology platform. Representatives are responsible to assist patients, health care providers and their staff, and internal sales representatives with navigating the website and mobile application, eligibility and registration, program rules, password resets, consumer promotions and redeeming rewards, as well as managing accounts and promoting adoption of new SAAS products. Under general supervision, Customer Experience Representatives handle customer requests in a timely, accurate and professional manner. Allē CXR’s foster the growth of a strong customer base through creating positive interactions and building strong relationships.

Responsibilities:

• Multi-Channel Support: Provide excellent service through phone and email.
• Customer Assistance: Help customers with website and mobile app navigation, eligibility and registration, program rules, password resets, consumer promotions, and redeeming rewards.
• Promotion and Education: Develop and maintain an in-depth knowledge of Allē for Business suite of products. Proactively highlight the benefits program perks and platform features for practices or patients.
• Technical Onboarding: Promote and educate customers on new software solutions, ensuring successful adoption of our SaaS platform.
• Troubleshooting: Resolve technical issues and questions, acting as a liaison between the customer and our Technical Product Support (Tier 2) team.
• Documentation: Keep detailed records of interactions, inquiries, complaints, comments, and actions taken.
• Collaboration: Work with cross-functional teams to address customer issues and enhance the customer experience.
• Metrics Adherence: Maintain strong adherence to service level, quality and customer satisfaction metrics.

Key AbbVie Competencies:

• Positive “all for one” approach to team deliverables and priorities.
• Builds strong relationship to enable higher performance.
• Learns fast, grasps the “essence” and can change course quickly where indicated.
• Raises the bar and is never satisfied with the status quo.
• Creates a learning environment and is open to suggestions.

Qualifications

Requirements:

To be considered for this position, candidates must meet the following minimum requirements:

• Experience: 2-3 years of professional customer service experience, preferably in customer success or software support (SaaS Environment).
• Adaptability: Ability to learn and adapt to new technologies and changing processes, while always looking for ways to understand more.
• Attention to Detail: Strong attention to detail, multitasking abilities, and well-organized.
• Time Management: Exceptional time management skills to serve a diverse customer base efficiently.
• Communication Skills: Excellent communication and interpersonal skills to advocate for customer needs with multiple teams.
• Technical Skills: Experience working with Microsoft Office and Google Suite.

Preferred Skills/Qualifications:

The ideal candidate will have these preferred but not mandatory skills:

• CRM Experience: Experience with SAP, Salesforce, or other CRM platforms.
• Technical Support Tools: Familiarity with NICE inContact for Phone, Email, Chat, and SMS support. Familiarity with HTML, CSS, or JavaScript language.
• Industry Experience: Experience in Medical Devices or Pharmaceuticals.
• Onboarding Experience: Experience in user onboarding, managing accounts, and educating users on software platforms.

Manager, Statistical Programming Aesthetics (Remote)

Job Description

The Manager of Statistical Programming is a strategic role which guides a team of Statistical Programmers in the research and development of new pharmaceutical products. This role is directly responsible for leading the statistical programming activities for a compound/indication or therapeutic area in early development. The Manager of Statistical Programming must effectively interface with key stakeholders (i.e. Statistics, Clinical Data Strategy & Operations, Medical Writing, Regulatory Publishing and Development Operations.)

Responsibilities:

• Leads the statistical programming activities for a compound/indication or therapeutic area in early development.
• May lead a team of statistical programmers and manages the resource planning for assigned staff.
• Ensures timely deliverables, that all quality processes are followed and consistency within the projects.
• Creates documentation for regulatory filings including reviewers guides and data definition documents.
• Leads the development of standard SAS Macros and participates in the development of standard operating procedures.
• Provides oversight and mentoring of assigned Statistical Programmers, Statistical Analysts and Senior Statistical Analysts.
• Develops and oversees the development of SAS programs for the creation of ADaM data sets following CDISC standards.
• Develops and oversees the development of SAS programs for the creation of Tables, Listings and Figures.
• Ensures consistency of ADaM data sets for individual studies and integrated data.

This role can be based remotely within the US. If you are located within a commutable distance from an AbbVie office the role may be hybrid onsite.

Qualifications

Qualifications

• MS in Statistics, Computer Science or a related field with 7+ years of relevant experience. OR BS in Statistics, Computer Science or a related field with 9+ years of relevant experience.
• Previous experience providing mentorship for more junior statistical programmers.
• In-depth understanding of SAS programming concepts and techniques related to drug development.
• In-depth understanding of CDISC Standards.
• In-depth understanding of the drug development process, including experience with regulatory filings.
• Ability to communicate clearly both oral and written.
• Ability to effectively represent the Statistical Programming Organization in cross functional teams.
• Ability to accurately estimate effort required for project related programming activities.

Key Stakeholders

• Statisticians
• Data Scientists
• Medical Writers
• Regulatory Publishers

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.
• This job is eligible to participate in our long-term incentive programs

2025 QTAS LBA Biomarker Intern

AbbVie is seeking a highly motivated scientist to join our Quantitative, Translation & ADME Sciences (QTAS) team in South San Francisco. The QTAS Bioanalytical group develops and implements Ligand binding assays to evaluate pharmacodynamic effects in preclinical studies and clinical trials. The ideal candidate will have a strong background in computer science. Applicants having experience in R, Python, and Java is highly desirable. The candidate will work with two subject matter experts over a 2 to 3-month period on Proteomic / Olink data management by building a QC result tracking system for multiplex panels.

Key Responsibilities Include:

• Learn Olink and understand how to analyze data through manual approaches.
• Implement bioinformatic scripts and develop data analysis approaches for preclinical studies.
• Create Olink summary tables with auto-flagging for retesting.
• Read and discuss emerging literature and science in data analysis.

Qualifications

Minimum Qualifications

• Currently enrolled in an accredited university, pursuing an undergraduate degree in computer science, data analytics, bioinformatics, or equivalent with an expected graduation date between December 2025 – June 2026.
• Fluency in Java, Python and/or R with exposure to algorithms and data structures.
• Exposure to course work in data sciences, AI, or ML.

Additional Information

Benefits And Amenities

• Competitive pay
• Relocation support for eligible students
• Select wellness benefits and paid holiday / sick time

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.