Accenture plc is a global multinational professional services company originating in the United States and headquartered in Dublin, Ireland, that specializes in information technology services and management consulting. A Fortune Global 500 company, it reported revenues of $64.9 billion in 2024.

Customer/1 – Design & Development

About the job

Defined Contribution SME

The work:

As a Defined Contribution subject matter expert, you will be joining our Operations Team to own and drive accuracy and understanding of program requirements. You will contribute your expertise to ensuring our content and training materials used across the program are accurate, current, and understandable by non-experts. You are a seasoned defined contribution operations and process optimization leader with a proven history of balancing operational risk and participant experience needs. We’ll rely on you to help us ensure our defined contribution operations are timely, accurate, and compliant.

Here’s what you need:

• Requires 5+ years in Financial Services, preferably with Defined Contribution plans.
• Experience with client relationship building.
• Experience with managing programs and/or projects as it relates to retirement contribution accounts.

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Maryland, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Maryland, New York, Washington, and the District of Columbia is:

$88,600—$178,600 USD

Epic Clarity Specialist

This is a hybrid role and will require 2-3 days per week in your local office. Primary hiring location is Nashville, TN but may consider qualified candidates in Atlanta, Dallas or Tampa.

Here is what you need:

• Minimum of 3 years experience in Healthcare IT in an Epic Clarity Analyst/Team role
• Experience and certification in Epic Clarity
• Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate’s degree, must have minimum 6 years work experience)

Bonus points if you have:

• Experience working for a consulting firm
• Experience in at least 1 full implementation of Epic
• Experience with Data Models, Clinical, Revenue etc.
• SQL experienced

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.

Role Location Annual Salary Range

California $63,200 to $154,800

Colorado $63,200 to $133,700

District of Columbia $67,300 to $142,400

New York $58,500 to $154,800

Maryland $58,500 to $123,800

Washington $67,300 to $142,400

Warranty Accessor

What’s In It For You

• Collaborate with a diverse network of people
• Actively deliver innovative solutions for Accenture’s clients
• Apply your skills and experience to help drive business transformation
• Work locally or remotely, significantly reducing or eliminating the demands to travel

Project Description:

The Assessor will be responsible for the assessment and processing of warranty claims submitted in regards to warranty repair services performed on client-manufactured equipment. All work performed must meet both quality and quantitative standards set. Responsibilities: Maintaining / updating equipment registrations Processing sales reversals Processing requests for updates to labor rates Resolving pricing errors on claims Updating warranty coverage periods on equipment Answering dealer questions about warranty policy and claim submission Resolving dealer issues with claim entry and submission Developing and maintaining internal standard operating procedure documentation. Assessor with manage calls, email, and chats for dealers requiring assistance.

Responsibilities

• Maintaining / updating equipment registrations
• Resolving pricing errors on claims
• Updating warranty coverage periods on equipment
• Answering dealer questions about warranty policy and claim submission
• Resolving dealer issues with claim entry and submission
• Developing and maintaining internal standard operating procedure documentation
• Take inbound calls and chats from dealerships and/or end customer
• When additional research is required, make outbound calls to dealerships to resolve outstanding issues
• Must have strong attention to detail when listening and speaking to dealerships, and using company systems to process their information
• Utilize training resources and internal sites as required
• Build relationships with dealerships to provide excellent customer experiences to every dealership, every time
• Use critical thinking skills to process complex situations and provide personalized resolutions

Basic Qualifications

• Automotive technical training or equivalent automotive work experience
• Must have Knowledge of the working mechanics of vehicles
• Taking calls and chats from dealers.
• Min. of 1 year of Customer Service experience
• Provide clear written and oral communication
• Knowledge of Microsoft Suite and basic computer skills

Bonus Points If You Have

• Vehicle Warranty Knowledge
• ASE certification is a plus

Keywords: Vehicle, processing, warranty, dealership, processing, servicing, technician, ASE certification, customer service, mechanic