Accenture plc is a global multinational professional services company originating in the United States and headquartered in Dublin, Ireland, that specializes in information technology services and management consulting. A Fortune Global 500 company, it reported revenues of $64.9 billion in 2024.

Order to Cash Operations New Associate

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? ou will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.
What are we looking for? Ability to establish strong client relationship • Ability to manage multiple stakeholders • Negotiation skills • Adaptable and flexible • Strong analytical skills Use of standard skill set using Accenture standard JD for all level 20% of team is required to have Oracle experince, rest 80% any SAP Experience in Oil & Gas / Heavy Machinery industry preferred 20% of team is required to have Oracle experince, rest 80% any SAP B Com / MBA Finance Order to Cash Assessments, Oracle, SAP,Problem Solving, Process Innovation,Business Operations Management Ability to Establish Strong Client relationship, Team management,Adaptable & Flexible, Strong Analytical skills, ,Result oriented, Collaboration & Interpersonal Skills
Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems

Procurement Operations Associate

Skill required: Payables – Accounts Payable Processing
Designation: Procurement Operations Associate
Qualifications:BCom
Years of Experience:1 to 3 years
Language – Ability:English – Intermediate

What would you do? Invoice processing, Invoice Approvals The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.
What are we looking for? •Written and verbal communication •Agility for quick learning •Commitment to quality
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts

GN – SONG – Service – Amazon Connect – Manager

The Strategy & Consulting Global Network Song Practice | Cloud

Join our team of SONG who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.

Practice: Global Network SONG I Areas of Work: Cloud – AWS Cloud – Contact Center Transformation, Analysis and Implementation| Level: Manager | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Education Qualification (Mandatory): Post Graduation in Business Management |Years of Exp: 10-13 years

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Customer, Sales & Service practice.

The Practice – A Brief Sketch

The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:

• Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation
• People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team.
• Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team: for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities

• Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities
• Work on creating Cloud transformation approach for contact center transformations
• Work on innovative assets, proof of concept, sales demos for AWS cloud contact center
• Support AWS offering leads in responding to RFIs and RFPs

Bring your best skills forward to excel at the role:

• Seasoned Techno-functional professional with significant experience working on a large-scale Business / Operational Transformation project
• Strong program management / people management skills
• Good understanding of contact center technology landscape.
• An understanding of AWS Cloud platform and services with Solution architect skills.
• Deep expertise on AWS contact center relevant services.
• Functional and technical understanding of APIs and other related integration (Salesforce, Service Now and Bot platforms) experience
• Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.
• Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.
• Excellent communications skills
• Ability to take new challenges and to be a passionate learner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: – Expected to build knowledge and support the team. – Participate in Problem Solving discussions. – Provide voice support to clients regarding technical issues. – Troubleshoot and resolve client issues in a timely manner. – Document and track client interactions and resolutions. – Collaborate with cross-functional teams to resolve complex technical issues. – Stay updated with the latest product knowledge and industry trends. – Assist in the development and improvement of support processes. Professional & Technical Skills: – Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. – Good To Have Skills: Experience with incident management tools. – Strong understanding of ITIL framework and processes. – Excellent problem-solving and analytical skills. – Ability to effectively communicate technical concepts to non-technical clients. Additional Information: – The candidate should have a minimum of 0-2 years of experience in Service Desk Management. – This position is based at our Gurugram office. – A 15 years full-time education is required.