Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Who We Are?

Changing the world through digital experiences is what Adobe’s all about. We give everyone-from emerging artists to global brands­everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

The art of sales is changing

The concept of selling has been around for decades, but businesses are digital now. The way sales are conducted must modernize too. In most companies, sales teams are somewhere on the journey below:

(1)          Sales scratches out their own leads by prospecting their networks, sending one-off or batch emails.

(2)          Marketing turns over long lists of leads, which are typically contacts in your target audience.

(3)          Marketing has established a repeated process of generating MQL, SAL &. SQL that yield some measurable returns. They sometime add lead scoring to this mix.

On the other hand, we at Adobe – ICX are a modern sales team of 400+ digital sellers, supported by analytics and data science teams. We are integrated with Adobe.com digital marketing &. engagement funnel and are developing capabilities on picking cues from the customers demographic (who) & behavioural (what) data that they leave on their journey with our business to predict next ‘sales action’ that will lead to revenue conversions (future state).

The challenge

We are looking for Digital Sellers who would be responsible for a defined patch of Adobe’s SMB customers and the role is pivoted around upselling and cross-selling Adobe Cloud based Solutions. You would be responsible for the Digital Media portfolio of Adobe. The incumbent would help the customer to adopt the solution with ease, optimizing their product experience and guiding them to internal support teams if need be.

What you’ll do as a CSAM

•            Develop understanding of Adobe’s Digital Media line of solutions and lead with value-led conversations with customers for these solutions

•            Create a value-based relationship with new & existing North American Adobe SMB customers.

•            Drive up-sell & cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails.

•            Execute Marketing Qualified Leads with a defined SLA to maximize revenue.

•            Research customer contracts and purchasing history in Adobe’s various customer management systems & external sources such as Linkedln, Zoomlnfo, etc. to figure out the expansion opportunity in an account.

•            Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.

•            Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc.

•            Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.

What you need to succeed as a CSAM

•            SMB Segment exposure and proven ability to manage a large customer set.

•            3+ years’ experience in a similar role, with experience in selling SAAS solutions preferred.

•            Excellent communication skills, both oral and written.

•            Flair for technology and ability to lead a customer conversation with value-selling rather than product features pitch.

•            Working with the North American customer in their time zone.

•            Demonstrated ability to be a quick learner.

•            Task oriented with focus and drive to complete tasks at hand.

•            Strong organization, follow-through, and documentation skills suitable for customer communication.

•            International sales experience with exposure to NA markets preferably.

•            Working hours will coincide with the US time zones.

•            Bachelor’s degree or equivalent.

Get to know the team

Adobe’s Digital Media Business Unit focuses on advancing state of the art content and driving digital transformation of industries. It provides tools and services that enable individuals, small businesses, and enterprises to create, publish, promote, manage and monetize their content anywhere through the Adobe Creative Cloud and Document Cloud.

Adobe’s creative and document solutions are used by designers, photographers, filmmakers, content publishers, storytellers, UX designers, knowledge workers, consumers and more. Through our connected apps and services, customers have all the tools and assets they need to create and manage content across desktop and mobile devices. Take a peek into Adobe life in this video.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Mgr, Relationship 4

AEM Guides is a new age CMS for technical documents. AEM Guides is used by Fortune-500 companies which publish millions of documents daily using this product. It is a unique opportunity to work in a startup like environment within a large organization where all product functions collaborate closely. Given the enterprise business domain and the startup nature of the team, we are growing fast and scaling the product scope and customer base at a very rapid pace.

Role Overview: As a Manager- (CSAM), you will lead a team of customer success professionals to ensure our customers achieve their desired outcomes with our products. You will oversee team performance, drive customer satisfaction, retention, and growth through strategic engagement and tailored solutions.

Key Responsibilities:

• Team Leadership: Manage and mentor a team of Customer Success Representatives, providing guidance, training, and support to help them achieve individual and team goals.
• Customer Engagement: Develop and maintain strong relationships with key accounts, understanding their needs and objectives to ensure successful product adoption.
• Onboarding & Training: Oversee the onboarding process for new customers and ensure your team provides effective training to maximize product usage.
• Account Management: Monitor account health and performance, identify opportunities for upselling and cross-selling, and ensure team members are equipped to handle customer inquiries.
• Problem Resolution: Lead efforts to address customer issues, coordinating with internal teams to provide timely and effective resolutions.
• Customer Advocacy: Gather and relay feedback from customers to inform product development and improvements, acting as their advocate within the company.
• Performance Metrics: Track team performance metrics and customer satisfaction levels, providing insights and reporting to upper management.
• Collaboration: Work closely with sales, marketing, and product teams to align strategies and ensure a seamless customer experience.

What you need to succeed

• Passion about client satisfaction
• Willingness to work in late evening to cater to customers in North America.
• Manage multiple customers (and engagements) concurrently
• Exceptional organizational, presentations & communication skills – both verbal & written.
• Connecting with multiple customers/accounts in a day/week.
• Present complex information in a clear manner, both written and verbal

• Natural flair for conversations & enjoy talking to customers about Adobe solutions.
• Exposure to working on Adobe Experience Manager (AEM) will have an advantage to this role.
• Demonstrated ability to deal with change and excel in high-stress situations
• A Bachelor’s / Master’s degree in business management or relevant fields
• A minimum of 13+ years of demonstrated exceptional customer management

ERC Generalist 2

The Opportunity
The ERC Generalist will be the initial point of contact for all Employee and Manager (Director Level and below) inquiries. This role will be responsible for providing generalist support intended to improve manager and employee success by addressing inquiries related to HR policies, procedures and programs, involving and collaborating with COEs for evaluating potential solutions, implementing selected solutions, facilitating employee sessions, triaging first level performance and employee relation issues and raising appropriately, working on projects/proactive process improvements/employee pulsing and sharing insights for actions to enhance experience of employees.

What you’ll Do

• Triage and respond to incoming People Resources related employee calls and cases (using case tracking tool) ranging from benefits, data & records, non-ERC, compensation, recruiting, training ,etc. and provide support, research and problem resolution as needed.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
• Exercises judgment within defined procedures and practices to resolve appropriate action.
• Provide 1 click reporting support.
• Complete voluntary termination activities
• Conduct exit interviews if needed.
• Provide first level mentorship to employees and evaluate need to advance as per complexity /case needs.
• Provide support in driving communication activities related to any new Tool introduction or policy.
• Operate as Site HR and provide operational support where local responsibilities are needed.
• Analyze operational data and metrics to identify trends, challenges, and opportunities for improvement.

What you need to succeed

• Foundational generalist skills in human resources, including technical and administrative knowledge of all HR functions and tools.
• Strong operations background: experience in managing and optimizing operational processes, with a focus on efficiency.
• Demonstrates foundational problem solving and triaging capabilities of moderately complex cases.
• Ability to articulate the problem areas and keep a solution-oriented approach. • Ability to balance complex cases including critical early Employee Relations cases with some supervision and direction.
• Displays commitment to customer service.
• Effective social skills including written and oral communications and ability to work with partners at all levels.
• Ability to learn new tools and platforms and balance change management.
• Ability to complete work within constant deadlines/time constraints/SLA environment.
• Maintains highest level of confidentiality/sensitivity.
• Ability to work autonomously and independently, while chipping into team initiatives.
• Ability to apply judgment and identify need and appropriate party for customer concern.
• Display understanding and sensitivity in communicating difficult messages.
• Ability to effectively facilitates employee mass sessions. • Ability to pick up standard methodologies from the team members and be an effective and consistent teammate.
• Ability to apply judgment and identify the right partners and appropriate party for customer concern.
• Exercises judgment within defined procedures and practices to resolve appropriate action.
• Ability for ideation, planning, execution and delivery of projects with mentorship and review.
• Ability to come up with proactive initiatives and process improvements.
• Ability to identify problem areas/ risks and able to bring it to the fore for discussions.
• Ability to build crisp & great PowerPoint skills with effective articulation and presentation.
• Working knowledge of various tools for creating operational dashboards, enabling effective data visualization and reporting.

QA Consultant

The art of sales is changing

The concept of selling has been around for decades, but businesses are digital now. The way sales are conducted must modernize too. In most companies, sales teams are somewhere on the journey below:

• Sales scratches out their own leads by prospecting their networks, sending one-off or batch emails.
• Marketing turns over long lists of leads, which are typically contacts in your target audience.
• Marketing has established a repeated process of generating MQL, SAL &. SQL that yield some measurable returns. They sometime add lead scoring to this mix.

On the other hand, we at Adobe – ICX are a modern sales team of 400+ digital sellers, supported by analytics and data science teams. We are integrated with Adobe.com digital marketing &. engagement funnel and are developing capabilities on picking cues from the customers demographic (who) & behavioural (what) data that they leave on their journey with our business to predict next ‘sales action’ that will lead to revenue conversions (future state).

The challenge

We are looking for Digital Sellers who would be responsible for a defined patch of Adobe’s SMB customers and the role is pivoted around upselling and cross-selling Adobe Cloud based Solutions. You would be responsible for the Digital Media portfolio of Adobe. The incumbent would help the customer to adopt the solution with ease, optimizing their product experience and guiding them to internal support teams if need be.

What You’ll Do As a CSAM

• Develop understanding of Adobe’s Digital Media line of solutions and lead with value-led conversations with customers for these solutions
• Create a value-based relationship with new & existing North American Adobe SMB customers.
• Drive up-sell & cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails.
• Execute Marketing Qualified Leads with a defined SLA to maximize revenue.
• Research customer contracts and purchasing history in Adobe’s various customer management systems & external sources such as Linkedln, Zoomlnfo, etc. to figure out the expansion opportunity in an account.
• Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
• Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc.
• Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.

What You Need To Succeed As a CSAM

• SMB Segment exposure and proven ability to manage a large customer set.
• 3+ years’ experience in a similar role, with experience in selling SAAS solutions preferred.
• Excellent communication skills, both oral and written.
• Flair for technology and ability to lead a customer conversation with value-selling rather than product features pitch.
• Working with the North American customer in their time zone.
• Demonstrated ability to be a quick learner.
• Task oriented with focus and drive to complete tasks at hand.
• Strong organization, follow-through, and documentation skills suitable for customer communication.
• International sales experience with exposure to NA markets preferably.
• Working hours will coincide with the US time zones.
• Bachelor’s degree or equivalent.