Airtel India is the second largest provider of mobile telephony and third largest provider of fixed telephony in India, and is also a provider of broadband and subscription television services.
Lead – Capacity Upgradation ( FTTH || Audit || FTTH || OSP)
- Ensuring Timely & Quality AT for Home Pass of OWN & LCO town Audits within 7 days -90%, 15 days 100%.
- Audits of Expense Management, NMT Attendance, HDO , Fiber Index, NMT CAB Audit Chamber, Fiber Cut , Mobile Site Fiberization, ISP Audit, Online AT for OLT Integration for New Sites.
- ROW Process compliance Audit & assurance of 100%.
- Investigation of escalated cases
- Data DE Duping- Moonlighting- Identification of gaps such as moonlighting for Off-roll & Partner manpower within 7 days of receiving the Data and taking actions
- Expense Management – Validation of field expense claim towards additional Labour, Food bills, rent & JCB charge
- Audit Cases : FTTH (OWN & LCO), Operations & HDO Team
- Additionally, we have given 3 cases to CAG & Ombuds person for next level validation wherein deep routed cases
- Conducting Audit of Expense Management | Mobile Site Fiberization | LCO Physical Audit |Fiber Cut Audit |BTS Connectivity |NMT Attendance Audit |Transport Route as per Business Requirements to ensure First Time Right & Quality Network & Process compliance is being followed as per guidelines
- Sharing the audit observation to respective user to improve their performance & Process adherence | 100% Compliance ||No Pilferage |Safety Norms adherence
- Network Resilience – OSP AT Completed 6100 ODF’s & Cut Over Completed 4973 ODF’s
AT Completed as per agreed AT Check list for network resilience project & NC’s given to the respective team for correction.
Cygnet Tool has been implemented for Transport Mux Integration process where AT Bin has been created for all Physical AT Which needs to be performed through Video Call by using Zoom Link
LCO OLT AT – 100% of OLT’s
OWN OLT AT – 100% of OLT’s
Transport Mux AT – 100% of MUX’s
Safety & Compliance
Envisaging Safety Audit Process, Training and Compliance – 100%
Maximizing Audit Samples and driving corrective measures
Store Manager
About the job
Role: Store Manager
Purpose of the Job
Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.
Deliverables
Store Operations & Audit / Compliance:
- Adherence of Store Operations in line with pre-defined SOPs
- Ensure that the look and feel of the store is as per guidelines/standards
- Track efficient Cash handling; prevent shoplifting / ensure safety and security
- Visual merchandising as per plan / guidelines
- Inventory and stock management to prevent stock-outs or excess Inventory
- KPI reporting as per guidelines and on-time
Strategic Roll outs:
- Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
- Manage closure of current store during refit & conversion
Profitability:
- To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
- To ensure required MIS & tracking at CRO levels
- Manage Store expenses are as per plan
- Provide suggestions /feedback to improve store productivity
People Development / Team Management:
- To ensure daily roistering & briefing to outsourced store staff
- Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
- Ensure motivation & development of outsourced store staff
Customer Experience:
- Ensure adherence to CE guidelines
- Manage staff allocation based on demand at point in time
- Personally step in to handle demanding customers
- Provide suggestions for improvements in CE
Educational Level
Post-graduation, MBA or equivalent Business Management Diploma
Working Experience
2-6 years’ work experience. At least 2 years in a Retail Business operations role
Indirect Tax Manager
About the job
Job description
Role & responsibilities
Indirect Tax: –
Compliance with respect to GST, VAT, CST, Entry Tax and Entertainment Tax
Closure of Indirect Tax Assessments of VAT, CST, Entry Tax and Entertainment Tax
Active Participation in GST Audit
Active Participation in reply to Show Cause notices and attend hearings
Dealing with departments like Commercial Taxes, Entertainment Taxes and follow-up with Consultants
Well updated on GST
Skills Required
Good communication skills
Liasioning capabilities with government departments
Understanding of MS office, Oracle
Analytical skills
Accounting and taxation knowledge
Role:
Manager Taxation
Industry Type:
Telecom / ISP
Department:
Finance & Accounting
Employment Type:
Full Time, Permanent
Role Category:
Accounting & Taxation
Education
PG:
CA, LLB
Program Manager
| We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do ‘jobs never done before’.
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| Function: Customer Experience Reporting To: TL- Service Delivery Job Level: Assistant Manager/Manager
Purpose of the Job This role is responsible for project management and service delivery of all products & services. • Project management, planning and scheduling implementation of MPLS services. • On Time, within budget Implementation of the complete project • Customer engagement to address customer dependencies & e2e project delivery as per signed scope of work. • Enhance service delivery experience for the customer & revenue for the organization
Key Deliverables · Customer engagement & communication · Project kick off meeting/call with Customer · Resolution of customer dependencies · Share Project Plan with the customer · e2e tracking & monitoring of project delivery · Proactive & timely project status update to the customer · Project Stage tracking & ensure timely delivery · Project follow ups, escalations and constraint resolution · Delivery of third party media/bandwidth · Customer CPE integration & testing · Schedule planned activities with the customers · Accelerate & Maximize revenue by faster deployment of project | |