Ally Financial Inc. is a bank holding company incorporated in Delaware and headquartered at Ally Detroit Center in Detroit, Michigan.
Credit Associate – Insurance .
Ally and Your Career
Ally Financial only succeeds when its people do – and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people – with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role’s specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
Administer the Commercial Auto Flood Insurance program by ordering flood determination forms from Ally’s chosen vendor(s), provide direction to the RBC’s as to which buildings require flood insurance and in what amount, review flood insurance policies for compliance with regulatory guidance and Ally policies and procedures, renew flood insurance policies in accordance with regulatory guidance, prepare and maintain flood reporting.
Administer the appraisal review process by sending completed appraisals to Ally’s chosen vendor for review and communicate results to the RBC when available.
Under general direction, responsible for performing complex research and analysis to support business operations and present findings to manager or project leader.
Assist in drafting, interpreting, and administering operational policies and procedures.
Develop, validate, and maintain step-by-step instructions/training materials.
Monitor performance to identify and help correct performance problems and provide feedback regarding areas requiring attention.
Bring compliance issues and proposed solutions to the attention of manager or director.
The Work Itself
- Enhance personal development through training and mentoring.
- Enhance profitability: Seek and act on opportunities to reduce operating costs.
- Ensure expenses are properly allocated to appropriate cost center.
- Continuously review and update process maps.
- Adhere to company policies/procedures and escalate any matters that are not compliant.
- Follow departmental processes to ensure established metrics are achieved, dealer and matrix partners’ expectations are met, and loss exposure is mitigated.
- Provide stakeholders frequent status updates and solicit feedback.
- Proactively work to resolve internal conflicts and develop effective working relationships.
The Skills You Bring
- 3+ years in customer service or financial services industry is needed.
- Bachelor’s degree in business related discipline preferred.
- Knowledge of commercial insurance and flood insurance regulations a plus.
- Ability to perform technical based activities.
- Knowledge of and exposure to fundamental theories, principles, and concepts.
- Leveraging technical expertise and relationships to contribute to strategy and drive business results. Ability to produce documents, spreadsheets, databases, etc. with Windows-based software.
How We’ll Have Your Back
Ally’s compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
- Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on “Doing it Right” and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range: $49920 – $60320 USD
An individual’s position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
Senior Strategy Analyst – Advanced Business Analytics .
Reporting to the Director of Strategy & Analytics, this position’s primary responsibilities will include strategy development and performance analysis to optimize portfolio results. The ideal candidate must be passionate about delivering results, must be an innovative and strategic thinker, willing to challenge status quo, can learn quickly, is self-motivated, detail oriented, and can sift through voluminous amounts of information to pinpoint which items are relevant to understanding Business results. They will be able to apply knowledge of business and balanced judgment in interpretation of data (analytics).
The Work Itself
- Provide analytical and data support in the design and review of strategy tests and current operations.
- Analyze monthly operating results and monthly variances; identify problems and research potential recommendations for corrective actions.
- Perform portfolio analytics, special projects, drill –down analysis and other duties as needed.
- Apply sound control processes into daily/weekly/monthly processes to effectively identify, assess and manage risk.
- Maintain code logic to pull, sanitize, aggregate, conform, and produce operational and portfolio-level reports accurately.
- Collaboratively work with matrix & vendor partners to ensure alignment with strategic imperatives.
- Perform special analytics projects and other duties as assigned.
- Interface with various stakeholders within asset performance, credit risk, finance and strategy and analytics organizations to provide timely and accurate analysis.
- Able to deliver accurate results within expected deadlines.
The Skills You Bring
- Bachelor’s degree preferred; BS or BA in Finance, Economics, Analytics or related field.
- 3+ years’ experience in similar or equivalent position preferred.
- Experience and knowledge of consumer financing industry (e.g. auto, card, mortgage etc.).
- Demonstrate a solid understanding of data mining and analytical techniques.
- Candidate should possess outstanding analytical and problem-solving skills.
- Minimum 2 years of practical experience working with large datasets with SAS and/or SQL knowledge.
- Quick learner and has demonstrated ability to initiate, develop and execute small to medium scale projects.
- Work well within a team of analysts and collaborate with individuals with technical and non-technical backgrounds.
- Candidate must have strong attention to detail.
- Excellent written and verbal communication skills, including the ability to effectively present material
- Basic knowledge of statistics and models preferred
- Experience with designing and implementing champion challenger strategies preferred.
- Experience with segmentation software such as Model builder, knowledge seeker or R preferred.
- Experience in automotive or financial services industry.
- Advanced knowledge in developing analysis queries and procedures in SAS and/or SQL preferred.
How We’ll Have Your Back
Ally’s compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
- Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Account Executive, Auto Finance – Greater Colorado Springs, CO Sales Market
The Opportunity
- Candidate must reside in, or be willing to relocate to, within a 45-minute drive of Colorado Springs, CO (no further north then Castle Rock, CO and no further south than Pueblo, CO) requiring local travel throughout the surrounding sales market. Company vehicle provided.
- An Account Executive for Ally Auto Finance acts as a field sales representative, promoting the full breadth of Ally’s auto finance products and services to dealerships and equipping them with the tools necessary to grow their business and support their customers. They identify, pursue, and maximize business opportunities within their local market and create solid working relationships with existing and new dealers.
The Work Itself
- Manage the full sales lifecycle for Ally’s auto finance product offerings and act as a singular point-of-contact for existing and new dealerships in a designated market.
- Demonstrate a thorough knowledge of all Ally’s auto finance products, plans, and programs such as floorplan financing, Dealer Products & Services, and SmartAuction.
- Market and promote the full breadth of Ally’s products and services including commercial banking products.
- Communicate and liaise with designated Consumer Underwriters and peer Account Executives across Ally Auto and Insurance.
- Coordinate with key product specialists on the team to provide assistance, training, and consultative services to all assigned dealers.
- Manage risk as a Dealership Performance Consultant.
The Skills You Bring
- 3+ years in a dealer-interfacing role within the auto finance space.
- Ability to leverage industry expertise and relationships to contribute to business strategy and drive profitability.
- Full sales lifecycle experience with a strong foundation in business management, analytics, presentation, and relationship selling skills.
- Active problem solver with an aptitude for managing conflicting priorities.
Ally Invest – Trading and Client Service Representative – Series 7 & 63
The Ally Invest Trading and Client Service Representative is responsible for providing exceptional customer service to clients in matters dealing with their Ally Invest accounts. Servicing responsibilities include but are not limited to account maintenance requests, trading and margin inquiries, complex options strategies, etc. Strong customer service, relationship building, and communication skills are essential for this role. The ideal candidate will have 1-5 years’ experience with proven experience in the Financial Brokerage Services industry.
The Work Itself
- Directly responsible for placing trades for customers over the telephone using desktop trading products.
- Provide assistance to customers by answering phone calls and responding to emails and Live Chats.
- Placing and/or facilitating execution of customer orders, resolving complex customer trading issues.
- Work with margin accounts and review buying power as well as maintenance levels.
- Assist customers with complex and advanced orders or with account questions; respond to customer inquiries on related issues; troubleshoot basic technical problems.
- Process information associated with clients account, research more complex issues to correct/minimize problems.
- Service internal requests and maintain inventories positions to insure the firm is not at any undue risk.
- Provide excellent customer service in a professional manner.
- May be requested to partner with support and/or operations teams to perform requirement gathering or assisting in development of applications to improve accuracy and efficiency in the trading service environment.
- Understand, comply, maintain and reinforce regulatory and firm policies and procedures/guidelines.
- Proven expertise in Microsoft Desktop Operations systems (Windows 7, WindowsXP, Mac OS X).
- Proven experience in desktop trading tools.
The Skills You Bring
- Knowledge: FINRA Series 7 & 63 or 66 licenses required.
- Ability to communicate effectively over the telephone/email and establish credibility and trust with a variety of clients.
- 1-5 years of prior investment or operations related experience.
- Solid understanding and exposure to financial service/trading industry.
- Solid understanding of trading platforms.
- Experience with Microsoft Office Suite (Word, Excel, Outlook, Power Point) and Internet.
- Ability to work independently and with a team to handle all issues while working under strict time constraints.
- Ability to work in high-pressure environment with strict SLA’s and deadlines.
- Detail and results oriented and able to prioritize tasks in a multi-task environment.
- Experience in leveraging organizational skills to support client needs, focusing on execution, accuracy and efficiency.
- Experience processing client service requests a full service retail brokerage environment.
- Strong communicator who can effectively process constructive feedback while always keeping the corporate and end user goals in mind.
- Excellent oral and written communication and strong desire to provide an exceptional customer experience.
- Able to exercise independent thought and judgment and adapt to new tasks with little notice.
- Must be confident and credible over the phone and in-person.
- Minimum 2-3 years in client related support in the financial services or brokerage retail environment or related industry.
- Solid interpersonal skills are required.
- Knowledge or experience working in financial services and/or other regulated environment is a plus.
- Bachelor’s Degree or equivalent business experience.
