Amazon.com, Inc., doing business as Amazon, is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
Overview
Amazon is hiring eligible and interested applicants for the post of Associate Vendor Manager, Customer Service, Global Outsourcing at their Uttar Pradesh, India locations.
To complete details for this job are as follows.
Role and Responsibilities
- Support external partner-based teams, guiding operations to achieve the highest standard of customer obsession and service delivery
- Assist Vendor Management with our partner relationships and alignment with key stakeholders across the organization, influencing organizational priorities and business and/or technology direction; impacts team’s goals
- Identify and recommend improvements to org processes, playbooks, or tools.
- Deep dive operational inefficiencies; recommend improvement through scalable mechanisms
- Triage issues, owning resolution, root cause analysis, and corrective action plans
- Must be able to work US business hours
Basic Qualification:
- Experience analyzing data and best practices to assess performance drivers
- Bachelor’s degree or equivalent experience required
- Experience managing stakeholder relationships, including communicating and collaborating across teams and functions
- 4+ years of relevant BPO customer service management experience
- Significant domestic and international travel required (roughly 25%)
Preferred Qualification:
- MBA
- Lean/Six Sigma experience
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