Amazon was founded on July 5, 1994 by Jeff Bezos in Bellevue, Washington. The company originally started as an online marketplace for books but gradually expanded its offerings to include a wide range of product categories.
Transportation Representative, Transportation Representative
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Summary of Responsibilities
– Effectively communicate in a clear and professional manner at all times
– Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
– Effectively manage sensitive cases by reporting up the escalation matrix
– Demonstrate excellent time-management skills
– Maintains or exceeds targeted performance metrics
– Actively seek solutions through logical reasoning and identify trends to suggest process improvements
BASIC QUALIFICATIONS
Qualitative Requirements
Ø Graduation in any specialization from a recognized university.
Ø Excellent communication skills (written and verbal).
Ø Ability to communicate correctly and clearly with all customers
Ø Good comprehension skills – ability to clearly understand and state the issues customers present
Ø Ability to concentrate – follow customers issues without distraction to resolution
Ø Work successfully in a team environment as well as independently
Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Ø Excellent typing skills
Ø Demonstrates an ability to successfully navigate websites
Ø Demonstrates a proficient knowledge of email applications
PREFERRED QUALIFICATIONS
*Logistics background and Experience in similar role
* Proficient in Excel
Software Development Manager, AWS OpenSearch Service, AWS OpenSearch Core
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
Are you interested in leading a team to build out a world-class log analytics and search platform? Do you want to revolutionize the way people manage and derive insights from vast volumes of data in the cloud? Do you want to have direct and immediate impact on a large number of AWS users? Do you want to be part of a fast-growing AWS service and work in a fast-paced startup style environment?
At AWS, you’ll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon.com (AMZN), one of the world’s leading internet companies. The AWS OpenSearch Core team is part of the rapidly growing AWS Database and Analytics group.
AWS OpenSearch Core makes it easy to deploy, operate, and scale OpenSearch for log analytics, application monitoring, full-text search, and more. Our team architects, develops and operates software that allows customers to index, search and analyze documents at scale in a secure, responsive, and reliable environment. The team is tackling tough data, search and analytics problems. As we expand at a tremendous rate, we are looking for an experienced leader to define and deliver industry-leading, next-generation search and log-analytics services architected for the cloud.
Joining the AWS OpenSearch Core team gives you the opportunity to: – Work on a disruptive product that’s still in its early stages.
– Work with cutting edge technologies, as we constantly build the latest research ideas into OpenSearch core.
– Solve challenging problems that will revolutionize Log Analytics in the cloud.
– Build a product that will leverage the scale of resources available in the cloud.
– Work for a company that is recognized as a world leader in the cloud computing space.
– Learn from the best, as you are working on challenging engineering tasks in a team of very experienced experts and managers that are close to support you.
– Be part of a great team, as we invest a lot to create an inclusive environment that allows you to perform at your best, while maintaining a fun atmosphere.
As an Engineering Manager, you will:
– Lead a software development team responsible for rethinking traditional log analytics and data processing architectures in the cloud.
– Conceive innovative new solutions for our customers, at the intersection of multiple fields: Open Source Initiatives, Search & Log Analytics, Managed Service Resiliency, Query optimizations and so on.
– Contribute to the vision, goals, and technical strategy in alignment with customer needs and market opportunities.
– Mentor engineers, provide leadership on complex technical issues, design trade-offs, and feature and schedule prioritization.
– Manage the day-to-day activities of the engineering team within an agile environment.
– Grow the site by hiring and developing a team of best-in-class engineers.
– Responsible for both development and operations of our product(s).
If you’re a highly technical manager who wants to work at the intersection of multiple fields: Open Source Initiatives, Search & Log Analytics, Managed Service Resiliency, Query optimizations and more, then come on board!
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONS
– 3+ years of engineering team management experience
– 7+ years of engineering experience
– 8+ years of leading the definition and development of multi tier web services experience
– Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
– Experience partnering with product or program management teams
PREFERRED QUALIFICATIONS
– Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
– Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Associate, Quality Services, 3P NPI
DESCRIPTION
Execute test plans & test cases, creating test data, and reporting results in a timely, clear, and concise manner.
Should have understanding of the functionality of the project/product. Should have the ability to stay connected with changing requirements and documentation.
Should be able to actively look for gaps in test cases and look beyond test cases for issues/bugs.
Should execute processes to thoroughly test product changes.
Should be agile and be responsive to changing priorities in projects and be quick at changing course of testing.
Should have the ability to backtrack and do a root cause analysis of bugs/issues.
BASIC QUALIFICATIONS
– Knowledge of QA methodology and tools
PREFERRED QUALIFICATIONS
– Bachelor’s degree
Business Analyst , Customer Experience and Business Trends (CXBT) Capability Team
DESCRIPTION
Are you Customer obsessed, eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses? Customer Experience and Business Trends (CXBT) Capability team is looking for an experienced, talented and highly motivated individual to join our Global Capability team based in Bangalore.
As a Business Analyst (BA) , you will contribute to critical global services that measure Amazon’s end-to-end Customer Experience. This role will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with program and technology teams to define and build innovative and delightful experiences for customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive programs.
Key job responsibilities
– Perform deep data analysis, document findings and insights, and communicate to business stakeholders.
– Empower technical and non-technical internal customers to self-serve data pull and data analysis needs.
– Be the expert on the data used and generated by the team’s products. Act as Subject Matter Expert when it comes to data questions.
– Derive insights from data; Synthesize data into succinct narrative and bridges to enable business and leadership to make investment and strategy decisions
– Develop and automate market-segment reports to enable business team to understand impact of targeted initiatives
About the team
Customer Experience & Business Trends (CXBT) is an organization made up of a diverse suit of functions dedicated to deeply understand and improving Customer Experience, globally. We are a team of builders that develop products, services, ideas and various ways of leveraging data to influence products and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical & non-technical approaches and stay aware of industry & business trends. We are a global team, made up of a diverse set of profiles, skills & backgrounds – including Product Managers, Software Developers, Computer Vision Experts, Solution Architects, Data Scientists, Business Intelligence Engineers, Business Analytics, Risk Managers & more.
BASIC QUALIFICATIONS
– 3+ years of tax, finance or a related analytical field experience
– Experience defining requirements and using data and metrics to draw business insights
– Experience making business recommendations and influencing stakeholders
– Experience with Excel
– Bachelor’s degree in computer science, engineering, mathematics or equivalent
– 6+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables), – Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages
– Fluency in SQL and ETL
PREFERRED QUALIFICATIONS
– Knowledge of data modeling and data pipeline design
– Masters degree in Business, Engineering, Statistics, Computer Science, Data Science, Mathematics or related field
– Experience with at least one statistical programming language such as Python working with test/control methodology, time-series forecast, and/or machine learning techniques.
– Knowledge of how to improve code quality and optimizes BI processes (e.g. speed, cost, reliability)
– Experience using very large datasets
– Strong Analytical skills – has ability to start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusion relevant to the business problem
– Communication skills – Demonstrated ability to communicate complex technical problems in simple plain stories. Ability to present information professionally & concisely with supporting data.
– Ability to work in a fast-paced business environment and demonstrated track record of project delivery for large, cross-functional projects with evolving requirements
Risk Manager, SPTC Account Compliance Insights
The WW Selling partner trust and compliance (SPTC) vision is to enable every brand ranging from the small business to the large multi-national corporation – to be able to thrive and grow into a global selling success.
Our mission is to enable the long-term success of our selling partners by providing the most trusted shopping and selling experience and by providing powerful solutions for accelerating our selling partners’ business growth. We are entrusted with preventing fraud and abuse, and we are guardians for all our customers. We deliver at massive scale through technology, science, and expert human judgment while continuing to think even bigger about the future.
SPTC designs and builds the software systems, risk models, compliance solution and operational processes across Amazon Marketplaces with over 2 million sellers worldwide selling hundreds of millions of items. This minimize risk and maximize trust across Amazon’s global product surface area, by ensuring every transaction and entity is compliant. We do all of this while creating a team culture that we are proud of – one that builds fulfilling careers, is inclusive and gives back the community, and is fun to be a part of.
SPTC Account Compliance Insights team is looking for a highly analytical and result-oriented Risk Manager who can analyze business decisions, troubleshoot issues, and communicate the findings effectively across different teams while raising the technical bar of the globally distributed analytics team, providing data wrangling expertise, deep understanding of data fundamentals, working with and synthesizing very large datasets.
As a Risk Manager, you will be responsible for analyzing terabytes of data to identify specific instances of risk, broader risk trends and points of customer friction, developing scalable solutions for prevention and detection. In addition you will be responsible for building a robust set of programmatic, business, and risk metrics; utilizing metrics to determine improvement opportunities. The Specialist will use data tools such as SQL, Excel, Quicksight and other advanced analytics using Python and/or R to analyse large volumes of data, build and maintain queries, and an effective and efficient approach to technological control implementation. This role will work directly with compliance programs, operations, quality auditors, software development and business intelligence. Ideal candidate must be excited by data-driven decisions, detail-oriented, and able to thrive in an ambiguous environment.
Key job responsibilities
You will leverage your technical experience to drive large-scale efforts to ensure adherence with regulations. You will translate high level requirements into straight-forward solutions, often inventing new ones. You should be comfortable with a degree of ambiguity that’s higher than many programs and display high levels of bias for action, earning trust, and ownership.
This position will be responsible for the following activities:
• Own the requirements development and maintenance of new and existing monitoring controls.
• Perform deep dives and generate data driven insights into risk, metrics, and reporting.
• Partner with business teams and data engineers to consult, develop, and implement key risk indicators, models of customer risk, programmatic improvements.
• Perform statistical analysis of transactions, investigation outcomes and behaviors for the purpose of identifying patterns of risk and improving control performance
• Communicate to stakeholders regarding progress and roadblocks.
• Participate in strategic and tactical planning discussions.
• Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business and risk needs.
• Provide regular coaching and mentoring to grow skillsets and leadership capability of junior teammates and new hires.
A day in the life
The SPTC Account Compliance Insights team supports the data needs and analytical requirements of Compliance operations and program teams. This includes performing data extraction, conducting statistical analysis and generating business insights. The role will also support internal customers’ recurring data needs through scheduled reports and user friendly dashboard solutions. Additionally there would be focus on exploring new data sets, internal tools and services that can help scale the program, reduce false positives and identify new types of compliance risks
About the team
Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
BASIC QUALIFICATIONS
– 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
– Bachelor’s degree or equivalent
– Experience handling confidential information
PREFERRED QUALIFICATIONS
– 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
– Professional auditing qualification, or similar risk or compliance credentials
– Experience with SQL and Excel
