Amazon is an American multinational technology company which focuses on e-commerce, cloud computing, and digital streaming. It has been referred to as “one of the most influential economic and cultural forces in the world”, and is one of the world’s most valuable brands.
Digital Partner and Program Marketing , AWS Segments Marketing
Would you like to help software companies (ISVs), startups, and small businesses accelerate and maximize their success using the cloud? Amazon Web Services (AWS) is on a hunt for a Digital Program Manager: Partner to be part of a team that’s shaping the future of how AWS connects with key customer segments.
In this role, you’ll be part of a team which builds out a new marketing engine that digitally engages zero-billing / low-billing accounts to a threshold where AWS sales teams and partner sales teams can prospect and grow the account. As the Digital Program and Partner Manager, you will work with the Amazon Partner Organization, customer acquisition, digital experience, lifecycle marketing and other internal teams to build marketing strategies that operationalize our digital marketing engine by driving scale and business growth through AWS and cloud partner programs.
This is an exciting opportunity for a results-driven and creative marketer to design innovative ways to accelerate cost-effective growth through AWS cloud partners and programs. The Digital Program and Partner Manager will manage complex marketing campaigns and will need a deep understanding of our decision maker personas and customer cloud journey to define relevant incentive offers and engagement mechanisms with our cloud partners. This role will require strong cross-functional collaboration skills to design and execute cross-platform multi-channel marketing programs, the drive to continually optimize and improve programs, and the ability to build scalable mechanism.
Key job responsibilities
-Lead complex marketing partnerships and will have proven results in designing and executing cross-platform, multi-pillar, integrated marketing and communications programs, go-to-market strategies, and campaigns
-Identify and define partner integration across relevant touch points, marketing campaigns and programs that will help drive cloud adoption. These include put are not limited to offers, events and content
-Engage in creative, strategic thinking alongside partners and AWS partner teams to build and launch impactful go-to-market campaigns, co-marketing initiatives, and other programs
-Work cross-functionally with the partner organization and regional teams to build marketing assets and playbooks to drive marketing promotions at scale and execute partner integration across the globe.
-Create reporting mechanism to track and measure success of different partner integrations and campaigns. Actively use these insights to identify and execute optimizations
About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional
BASIC QUALIFICATIONS
– 5+ years of professional non-internship marketing experience
– Experience managing or working within cross-functional marketing and creative teams
– -Expert in designing and implementing multi-channel joint marketing and GTM (go-to-market) plans with technology partners that drive results
– -Strong cross-functional and partner management skills
– -Excellent analytical skills with a focus on performance tracking and data-driven decision-making.
– -Strong project management and organizational skills to handle complex workflows and multiple campaigns simultaneously.
– -Ability to collaborate with multiple internal and external stakeholders to drive business results across a shared vision
PREFERRED QUALIFICATIONS
– Experience in multi-territory campaign management
– Understanding of the cloud partner ecosystem
– -IT/Cloud Industry experience
– -A passionate and curious marketer, who is a learner at heart
– -The ability to change directions as business needs evolve and bring the organization along with them
– -Experience working on a Global Team
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,900/year in our lowest geographic market up to $151,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Finance Manager, Amazon Advertising Finance
The Amazon Advertising (Ads) Sales FP&A team is seeking an experienced Finance Manager to join the FP&A team to enhance and streamline foundational aspects of our reporting to drive consistency and analytics across our global sales team. This includes holistic ownership of productivity analysis, country level P&Ls, Benchmarking and cost of service analytics.
This role requires an individual with excellent analytical abilities, outstanding business acumen and strong interpersonal skills to partner with Finance, Sales, Analytics, and Product teams. The successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment with exposure to senior leadership. This role is currently an “individual contributor” position.
Key job responsibilities
– Produce VP level deliverables to enhance decision making in resource allocation
– Partner with the Analytics team to both centralize and automate our reporting to drive insights around key metrics (e.g. Revenue, OPEX, Productivity, Inputs, Retention) for the Global Advertising Sales team
– Build, iterate, and automate financial reports, metrics, and scorecards to support short and long-term planning
– Establish cost of service analytics and validation
– Help establish revenue and cost flash reporting
– Ad hoc business support
A day in the life
The successful candidate will be comfortable with ambiguity and have highly respected business acumen. This role partners directly with cross-functional leadership and multiple Advertising Finance teams, and requires strong communication and technical skills.
About the team
The Amazon Ads Sales FP&A team is seeking an experienced Finance Manager to join the FP&A team to enhance and streamline reporting across Ads Sales finance.
BASIC QUALIFICATIONS
– 5+ years of tax, finance or a related analytical field experience
– Bachelor’s degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)
– 4+ years of building financial and operational reports/data sets that inform business decision-making experience
– 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
PREFERRED QUALIFICATIONS
– 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
– 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience
– MBA, or CPA
– Knowledge of SQL/ETL
– Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
– Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results
Software Dev Engineer II, Amazon
We’re building a foundational LLM for Amazon Stores that fuses general world knowledge with Amazon e-commerce domain knowledge to provide new and improved shopping experiences for our customers. We are searching for pioneers who are passionate about technology, innovation, and customer experience, and are ready to make a lasting impact on the industry. You’ll be working with talented scientists, and engineers to innovate on behalf of our customers. If you’re fired up about being part of a dynamic, driven team, then this is your moment to join us on this exciting journey!
Key job responsibilities
In this role you will leverage your engineering background and expertise to help develop generative AI for shopping. On a day-to-day basis, you will:
– Develop big data and machine learning pipelines to enable the training, evaluation, and deployment of large language models.
– Create tooling to accelerate model experimentation and draw key insights from diverse aspects of model performance metrics
– Interface with partner engineering teams, applied scientists, and product managers to define requirements for production systems, collaborate on science experimentation, and creating plan for deployment.
– Move quickly and navigate ambiguity, make short-term and long-term trade offs, and deliver incrementally.
– Work on a wide range of technologies and problems, from big data distributed computing, internal tooling to streamline machine learning operations, to prompt engineering.
BASIC QUALIFICATIONS
– 3+ years of non-internship professional software development experience
– 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
– Experience programming with at least one software programming language
– Experience in developing machine learning pipelines, developing large language model or natural language understanding models.
PREFERRED QUALIFICATIONS
– 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
– Bachelor’s degree in computer science or equivalent
Sr. Product Manager, Social Media Customer Service
Have you ever thought about what it takes to provide millions of customers with support across hundreds of social media handles, globally, while protecting their privacy and security? The Social Media Customer Service (SMCS) organization is looking for a product manager who can thrive in a diverse, global team, and is passionate about building simple but elegant solutions that raise the customer experience bar.
Social media is a fast-paced, ever-evolving world, where new features and channels launch constantly, and customers’ behavior varies by channel, demographic, and the type of support they need. SMCS is innovating to meet those challenges, scaling service to the customers who need help today, and building new solutions for the next generation of customers. We benefit from being part of the wider Customer Service organization, one of the most tenured teams at Amazon, so can learn from the experience of building tools to assist customers on traditional channels such as email, phone, and Message Us (chat).
We’re looking for someone to dream, define, and deliver the plan that changes how we support customers on social media. This role will ensure we’re building for the social media trends of today, and scaling to support customers where they need help tomorrow. This individual will influence a broad range of stakeholders, from other customer service technical teams, to social media stakeholders across Amazon.
If you can organize and prioritize across existing roadmaps, and get excited about building a customer service solution for the future, this role could be for you.
This role will report into the SMCS Systems Product Leader.
Key job responsibilities
– Develop and deliver a roadmap that allows tens-of-thousands of associates around the globe, to provide support to millions of customers
– Work with business stakeholders to build a long-term strategy that scales support in alignment with marketing and advertising plans
– Support with process improvement, automation, and simplification projects, prioritizing and making trade-off decisions between the effort to implement, and the impact on the customer and associates.
– Collate customer and associate research to think differently about the social media opportunity today, and how customers are going to be contacting tomorrow.
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
SMCS monitors and responds to customers and trending issues on social media channels, solves customer problems, escalates trending and systemic issues, and positively engages with customers. As a global contact channel, our Operations team responds to customer inquiries across all of Amazon’s Social Media accounts. We operate in 22 countries, and 14 different languages. Our mission is to provide social media assistance that adds value to our customers’ connections with Amazon.
BASIC QUALIFICATIONS
– 5+ years of end to end product delivery experience
– Experience in influencing senior leadership through data driven insights
– Bachelor’s degree or equivalent experience
PREFERRED QUALIFICATIONS
– Master’s degree or equivalent
– Experience working across functional teams and senior stakeholders
– Experience owning technology products
– Experience owning feature delivery and tradeoffs of a product
– Knowledge of customer operations, or social media
