American Airlines Group Inc (AAG) is a provider of passenger airline services. It provides scheduled air transportation for passengers and cargo. The company operates hubs in Chicago, Charlotte, Dallas, Miami, Los Angeles, New York, Philadelphia, Phoenix and Washington, D.C in the US.
Supervisor, Stores
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you’ll love this job
- This job is a member of the stores team for our new Central Fulfillment Center. This facility features a Warehouse Management System customized for our unique needs, an automated storage and retrieval system, and autonomous material handling equipment.
- Responsible for supervisng a unionized workforce’s daily operation of Technical Operations Supply Chain operation of aircraft parts and tooling, to include, shipping, receiving, inventorying and movement of company materials. This also includes the supervision of all Stores personnel assigned to the operation.
What you’ll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Supervises and assigns job responsibilities to the front line team in one or more occupations
- Coordinates with TechOps and Supply Chain partners on status of material requests
- Manages all Administrative duties within the Supply department
- Interprets company policies to workers and enforces safety regulations
- Recommends or initiates personnel actions such as promotions, transfers, discharges and disciplinary measures
- Maintains time and attendance records as well as personnel files and performance records
- Maintains audit compliance
- Maintains warehouse and supply locations assigned; maintain an efficient and orderly workforce/operation
- Leads regularly scheduled crew briefings to communicate to team members department Policy and Procedural changes
All you’ll need for success
Minimum Qualifications- Education & Prior Job Experience
- High School diploma or GED equivalency
- 3 years of relevant work experience
Preferred Qualifications- Education & Prior Job Experience
- Bachelor’s degree in Business, Supply Chain, Finance, Logistics or equivalent experience/training
- Previous supervisory experience
- Extensive Supply Chain or Logistics experience
Skills, Licenses & Certifications
- Extensive Supply Chain experience in Automotive, Aviation, or Electrical Industries
- Knowledge of applicable computer systems used by frontline members
- Knowledge of how to find, read, and understand FAR’s and how best to apply them to the line supply organization
- Ability to quickly grasp various Collective Bargaining Agreement language and interpret it then apply the language to various situations
- Knowledge of shipping limitations or the ability to quickly find these limitations as outlined in the IATA and 49 CFR
- Must be able to walk extensively between Hangars
- Must posess a current and valid driver’s license
- Must be able to work all shifts, 24/7, including holidays
- Some travel required
- Must be willing to work extended hours based on operational needs
What you’ll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Specialist, Customer Success
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you’ll love this job
- As a Customer Success Specialist, you will be an integral part of our Reservations and Service Recovery team, responsible for managing and resolving customer inquiries, feedback, and complaints.
- The role requires critical thinking, effective communication skills, a strong customer-centric approach (we differentiate CX by status), and the ability to navigate complex situations with empathy and professionalism. You will play a crucial role in maintaining positive relationships between American Airlines, its customers, and partners. Customer Success Travel Professionals are passionate about assisting all customers who have experienced a service failure and about caring for American Airlines’ valuable AAdvantage customers. This is an At-Home position.
What you’ll do
- Strive to achieve AA, Service Recovery, and individual performance goals with every customer interaction
- Respond to customer inquiries promptly and professionally through various communication channels, including phone, email, and online forms
- Own resolving issues and preventing a future contact without adding customer friction during the first contact
- Serve as the single point-of-contact for customers who have experienced any service failures, including and not limited to; customer relations, refunds, baggage claims, and/or issues related to customers’ AAdvantage accounts
- Communicate with customers and team members via email or over the phone to investigate and resolve complaints
- Ensure the customer knows that their concern is important by listening/reading for understanding, then empathetically asking probing questions and requesting documentation from customers necessary to resolve customer complaints
- Investigate customer complaints using a variety of applications and resources
- Provide compensation to customers when appropriate
- Surface process and/or technical issues that may cause customer friction or drive poor customer experiences
- Use customer service skills to de-escalate difficult conversations, speak with professionalism, empathy, and compassion at all times.
- Leverage de-escalation and/or contact control skills to resolve customer/partner issues as efficiently as possible
- Connect with AAdvantage members to answer account questions and resolve issues
- Help AAdvantage members maintain or increase their status by supporting our AAdvantage marketing campaigns
- Help keep our AAdvantage members’ accounts safe by working with the Privacy and Security office
- Work in a team environment to pursue creative solutions to service failures
- Assist in continuing efforts to improve customer service by collecting complaint information
- Work with other departments to resolve service failures to retain customers
- Collaborate with Service Recovery Departments from our partner airlines and international locations to ensure that customers receive a consistent level of service
All you’ll need for success
Required Qualifications
- High School diploma or GED equivalency
- One year of customer service experience
- Knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook
- Attention to detail with strong critical thinking, problem solving and communication skills
Preferred Qualifications
- Post-secondary education
- More than one year of customer service experience
- Familiarity with airline operations, policies, and regulations
- Knowledge of customer service software and tools
- Knowledge of Ventana, NetTracer, WorldTracer and other SABRE applications
- The ability to speak multiple languages fluently is a plus
Skills, Licenses and Certifications
- Excellent communication and problem-solving abilities.
- Flexibility to work any shift and ability to work some weekends and holidays as necessary
- Ability to work in a fast-paced and dynamic environment
- Ability to quickly learn and become proficient in new software applications
- Ability to be self-motivated and a team player
What you’ll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more’
Analyst, Procurement
What you’ll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Drive results through action-oriented initiatives and strong relationship-building skills
- Innovate and creatively solve problems, taking full ownership of your projects
- Represent American Airlines in negotiations and business dealings, both internally and externally
- Act as a catalyst for change, streamlining processes for greater efficiency
- Conduct in-depth research and analysis of commodities and categories
- Assist with the development and implementation of category strategies as a strategic thinker
- Assist with RFP processes and contract negotiations
- Enhance company value while fostering positive supplier relationships
- Collaborate with internal teams to understand their needs and integrate them into procurement processes
- Communicate effectively, demonstrating emotional intelligence in all interactions
All you’ll need for success
Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s degree in relevant field or equivalent experience/training
Preferred Qualifications- Education & Prior Job Experience
- Advanced degree in Procurement, Supply Chain, Business Administration, or other related field
- Proficiency in Source to Pay systems
- Experience in vendor relationship management
- Skills in process mapping and supplier risk analysis
Skills, Licenses & Certifications
- Knowledge of supply chain concepts, with work or internship experience applying those concepts
- Negotiating and influencing skills
- Ability to be self-directed and resourceful with the ability to handle multiple, simultaneous tasks with exhibited follow through and initiative
- Business understanding, particularly in project management, early supplier involvement, total cost management and financial analysis
- Understanding and use of technical tools for analysis, problem solving, forecasting and quality improvement
- High ethical standards
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Solid understanding of supply chain management principles
Member Services Representative, AACU Branch Operations
This job is within the American Airlines Credit Union. The role is responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.
What you’ll do
- Open new accounts, sell and process Credit Union services for new and existing members
- Post deposits and process loan payments
- Process various monetary transactions and maintain account information
- Perform Notary Services as required
- Create and promote positive name recognition for the Credit Union
- Work with branch/department managers and leverage cross-selling opportunities
- Research member inquiries and provide solutions as required in a timely manner
- Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
- Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
- Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
- Perform loan interviews, processing and disbursement activities, as assigned by manager
- May work a rotating Saturday schedule depending on job location
- Perform other duties as assigned
- The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
All you’ll need for success
Minimum Qualifications- Education & Prior Job Experience
- High school diploma or GED
- Must be able to work in-person at assigned branch location
- Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
- Job level to be determined by the candidate’s skills, qualifications and relevant consumer loan processing or underwrriting experience
Preferred Qualifications- Education & Prior Job Experience
- College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
- Previous banking or Credit Union experience
- Previous experience in a service-culture environment
Skills, Licenses & Certifications
- Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Ability to exercise excellent member service skills
- Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
- Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
- Ability to interact professionally with all employees and members
- Ability to speak, read, and write in English is required; Spanish is a plus
- Ability to work independently and with minimal supervision
- Ability to perform basic math calculations and analyze data
- Ability to self-motivate with strong organization skills and capacity for attention to detail
- Ability to effectively prioritize work and meet deadlines
- Ability to sit and/or stand for extended periods of time
- Ability to work varying schedules, including evenings and weekends
- Ability to maintain satisfactory performance and attendance
- Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks