You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

Primary Responsibilities:

Define, manage and own the product Backlog

• Manage product roadmap in collaboration with engineering and design functions
• Work closely with stakeholders to translate business needs into concrete requirements
• Work with engineers on a day-to-day basis to execute requirements into end products
• Perform relevant testing (SIT, UAT, PIV)
• Partner with Business Support team (SABE) to troubleshoot critical issues at hand
• Collaborate with cross-functional partners across multiple lines of businesses to capture requirements

Qualification Requirements:

Ability to translate complicated business requirements into multiple solution options

• Excellent interpersonal skills, must be comfortable working on a diverse team spanning multiple locations
• An ability to deal with a fast pace and changing needs
• Excellent written and verbal communication skills
• Understanding of basic Agile principles and/or experience in Agile Product Development
• Experience with SQL and Microsoft suite of products
• Experience with Figma, Adobe Analytics and Google Cloud is a plus
• Bachelor’s degree in computer science, information systems or related field, or equivalent work experience

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees – Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Compliance

The American Express Global Records Management Team are trusted advisors on American Express recordkeeping principles. We work to raise awareness and drive compliance with both internal policies and regulatory expectations across the organization. As a second line of defense function, Global Records Management oversee, provide expertise in, and challenge the identification, management, and mitigation of records management risks across the company in line with the records management framework and the company’s vision to provide the world’s best customer experience every day.

This position is based in Phoenix, and reports to the Director, Global Records Management.

This position is responsible for planning, directing, and coordinating Global Records Management projects from initiation through implementation. Project management responsibilities include the coordination and completion of projects on time and within budget and scope. Oversee all aspects of projects. Develop project plans, set deadlines, assign responsibilities, and monitor and summarize progress of projects.

This position communicates Global Records Management policy and program requirements to the business. Works across American Express to ensure the identification, retention, and destruction of Official Records in accordance with legal, regulatory, audit, and other applicable requirements. Manages relationships with key business stakeholders to drive appropriate risk management behaviors. Responsible for credibly challenging the business on effective records management controls.

This position is responsible for risk management reporting. Generates, analyzes, and presents comprehensive reports to support key risk management processes for Global Records Management. The successful candidate will understand how to design, develop, and maintain a suite of reports using appropriate tools and technologies, how to extract, transform, and load data to ensure accuracy and completeness of reporting datasets. Responsible for conducting data analysis to identify trends, patterns, and insights that drive strategic decision-making.

How will you make an impact in this role?

• Partner cross-functionally to evaluate records management considerations within existing processes and new digital platforms and capabilities.
• Support and guide the business in accomplishing records management risk management goals, advising on standard process controls and risk mitigation strategies.
• Support the development, coordination and implementation of the global records management program and drive privacy awareness and education across the enterprise.
• Build strong, collaborative relationships with risk oversight functions, GCO, Compliance, International Compliance Testing, Operational Excellence, Information Security, Public Affairs, and many others to drive privacy standard processes throughout the enterprise.
• Providing effective guidance to business units on records management regulatory matters
• Developing, executing, and maintaining effective records management training program to promote awareness of records management requirements, in partnership with designated partners from first and second line
• Developing and generating internal reporting related to monitoring and oversight activities
• PRSA control testing

Minimum Qualifications

• Experience working in areas of legal or regulatory focus
• Working knowledge of records management
• Experience developing and generating internal management information reporting
• Knowledge of the PRSA process, including Controls and Testing
• Ability to conceptualize and break down complex issues into actionable tasks
• Ability to address large groups and conduct training.
• High standard of integrity
• Strong computer knowledge; excellent MS Word, Excel, PowerPoint skills.
• Ability to multitask effortlessly and manage competing priorities under demanding deadlines.
• Must be self-motivated, dependable, adaptable and detail oriented with a proven ability to work independently or within a team environment.
• Demonstrated ability to manage risk strategically and tactically and deliver initiatives to advance the maturity and soundness of the control environment.
• Excellent written and verbal communication and presentation skills, able to create compelling arguments and influence across all levels of the organization.
• Excellent relationship building skills to partner effectively across diverse, cross-functional teams in complex and rapidly changing environments.
• Outstanding problem-solving and analytical skills, with strong learning agility and willingness to embrace and lead through change.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express Future Opportunities

Join Team Amex and let’s lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

If you possess the above experience, skills and share our values of providing remarkable experience for customers and selling products to meet the needs of our clients then we look forward to receiving your application and speaking with you.

What would you do every day as a Customer Care Professional?

• Service inbound calls while engaging and consulting with small business owners and decision makers, learn about their needs and recommend the right American Express SBS products
• Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefit and other elements of American Express Small Business Services
• Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales
• Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment
• Document necessary account information according to established policies and procedures
• Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices

Minimum Qualifications

• Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication.
• Proven success in a customer service and sales environment (two years+)
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment
• High school diploma or equivalent required. Education benefits available
• The hours of operation for this position are Monday-Sunday 7:00 am EST – 1:00 am EST.

Preferred Qualifications

• Experience owning or working in a small business is a plus

This position will work in the hybrid model from our Phoenix Desert Ridge Service Center. Based on business needs, training may be held 100% on site or virtually. After the first 90 days candidates will work within the hybrid model.

Salary Range: $20.00 to $21.65 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Audit Manager – Quality Assurance

About The Internal Audit Group At American Express

Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.

We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.

About the Role:

The Quality Assurance (QA) team directly contributes to IAG’s strategy through QA strategic initiatives that are increasing QA’s use of Data-Driven Continuous Auditing and assuring that IAG delivers high-quality, high-impact results.

We are looking for those who share our mission and aspirations and are passionate about the use of data and technology in a collaborative, people-focused environment.

How will you make an impact in this role?

• Participate as a key team member on Quality Assurance (QA) reviews responsible for assisting with annual planning and owning core QA activities, more complex areas, and challenging workloads on successive assignments
• Maintain a big picture view of the QA function and focus on value-add and risk-based methodology
• Collaborate with audit teams and IAG Professional Practices to understand the data behind key processes, risk and controls to develop analytic control tests and analyze and interpret their results
• Present QA review objectives, scope, and results to IAG senior management, clearly articulating the potential impact of control and/or quality gaps in a highly professional and proficient manner
• Proactively, efficiently and effectively lead QA review execution including supervise and mentor junior staff, review their workpapers, and escalate issues and in conformance with professional and department standards, budgets, and timelines
• Evaluate results, synthesize findings across the review and draft QA review reports
• Monitor a portfolio of QA analytics, assess analytic results, use the analytic data to tell the potential story, and work with audit and Professional Practices colleagues to validate that story
• Proficient use of automated work papers, analytics and other department and company tools
• Validate that actions taken by IAG management to address QA findings are appropriate and document the results
• Maintain audit proficiency through ongoing professional development including data literacy skills
• Effectively coach, teach, mentor and develop junior colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the QA review and analytic lifecycle, and audit methodology
• Develop and maintain strategic partnerships with Audit and Professional Practices teams through collaboration
• Assist with regulatory exams and corrective actions when needed
• Drive QA communication protocols to support QA branding goals across IAG
• Develop and provide training to targeted audiences highlighting internal audit best practices

Minimum Qualifications

• 3+ years of experience in Assurance, Internal Audit, or Financial Services
• BA or BS degree in Accounting, Finance, Business, Information Systems, or equivalent degree
• Proficiency and experience in the application of control theory and professional auditing practices including the audit lifecycle, and working with data analytics.
• Ability to break-down a complex problem into components, solve them using data analysis, process knowledge and risk/control knowledge, and communicate data analysis, issues and control recommendations with transparency and professionalism
• Strong client-facing and internal communication skills across all mediums and at various organizational levels
• Project management and collaboration skills, including the ability to support concurrent activities across multiple teams, goals, and/or competing priorities, as well as managing team members
• Ability to ideate and employ strong analytical and creative thinking skills with a focus on quality
• Proficient in Microsoft Office applications including Excel, Word, PowerPoint, and Visio

Preferred Qualifications

• Advanced degree in Accounting, or related field
• Preferred financial services industry experience, especially retail banking, and an understanding of related products, services, features, economics, and key regulations
• Professional Certification (CIA, CISA, CPA, or equivalent)

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities