AT&T Communications provides more than 100 million U.S. consumers with communications experiences across mobile and broadband. It uses a variety of platforms to provide broadband connectivity, including higher speeds made possible by wireless network enhancements and our fiber network expansion.
Lead Market Research and Analysis
Overall Purpose: Collect, research and analyze data to identify market trends and make recommendations for the development of new products or services.
Key Roles and Responsibilities:
- Manages a wide range of investigative studies to assess the organization’s present and future position with regard to market share, effectiveness of current marketing/sales programs, and feasibility of new products.
- Design and implement data collection methods, analyze data, and interpret results.
- Provides research findings and works with marketing management to facilitate development of effective marketing plans and programs.
- Provides consultation on the identification of marketing opportunities, and aids in the assessment of departmental opportunities for improvements in marketing information.
- Maintain strong communication with internal and external stakeholders to ensure research objectives are aligned with business goals.
- May provide guidance and oversight of work to less experienced contributors. Considered an expert within the discipline.
Requirements:
- Proven track record in leading comprehensive product development research initiatives from concept through market launch.
- Must have extensive experience working in a corporate setting, demonstrating strong leadership, strategic planning, and collaborative skills in a professional environment.
- Expertise with both quantitative and qualitative research techniques.
- Ability to make informed recommendations to stakeholders on appropriate methodological approaches.
- Project management and vendor management experience.
- Presentation design skills with attention to detail to ensure accuracy and reliability of research data.
- Strong problem-solving skills to address challenges that arise during research projects.
- Ability to confidently present research findings to key stakeholders/leaders.
Location: Dallas, TX (must be able to work a minimum 5 days per week out of the office)
Relocation: Assistance available
Our Lead Market Research Analyst earns between $116,700 – $196,100 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected.
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
Customer Success Engineer for TeamUp Project
Key roles and responsibilities:
- Harness your passion for human connection and tech expertise to create transformative experiences.
- Engage in complex technical discussions to unravel customer challenges and craft elegant solutions.
- Showcase the capabilities of our products and how they can solve customer problems.
- Develop and maintain strong relationships with customers and proactively identify opportunities for growth and expansion, acting as their primary point of contact and trusted advisor.
- Monitor and analyze customer health metrics and develop action plans to address areas of concern.
- Proactively identify opportunities for growth, meet with potential customers to understand their business needs and challenges.
- Serve as the voice of the customer internally and collaborate with cross-functional teams to ensure seamless on boarding, product adoption, and ongoing success for each customer.
Desired Education:
- Bachelors’ degree in Business Management, Information Technology, Computer Science, Engineering, or a related field
Desired Experience:
- 3 + years in account management roles and/or technical sales experience
- Proven experience in customer success, preferably within the SaaS world
- Ability to work independently and collaboratively in a fast-paced, dynamic environment
- Exceptional communication, problem solving and presentation skills
- Strong analytical skills and a data-driven mindset, with the ability to translate insights into actionable recommendations
- Strong understanding of Customer Success best practices, methodologies, and tools
- Deep level of customer empathy and patience
- Passion for customer success and a commitment to delivering an outstanding customer experience.
- Understanding of the SW development lifecycle, practices, and tools is a plus.
Our Customer Success Engineer for TeamUp project, earns between $118,800 – $178,200 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage.
- 401(k) plan
- Tuition reimbursement program.
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave.
- Paid Caregiver Leave.
- Additional sick leave beyond what state and local law require may be available but is unprotected.
- Adoption Reimbursement.
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance.
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs.
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
Assistant Manager-LATHRUP VILLAGE
About the job
Job Description:
Take the lead at the center of where it all happens – our retail stores. With your retail knowledge and leadership abilities, you’ll help oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and technology. With access to the latest tech and a company that believes in you, there’s so much in store for your career.
In this role, you’ll partner with a store manager to oversee all aspects involved in the daily operation of a retail store. From assisting with merchandising and product launches to helping to meet and exceed sales objectives, you’ll ensure that customers are provided with an extraordinary experience with our products and services. And you won’t be in this alone. We offer best in class paid training that will set you up for leadership success. You’ll gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals.
Our most successful Assistant Store Managers have:
Excellent communication and leadership skills
Three or more years of sales and/or customer experience in telecommunications or a related industry
Prior management experience
Well-developed planning, analytical and problem-solving skills
Familiarity with wireless terminology, industry trends and AT&T mobility systems
The ability to collaborate with key stakeholders on initiatives beyond store walls.
Additional requirements include:
Strategic perspective and the ability to champion change.
Inspiring your team through high performance, collaboration, and teamwork
Utilizing professional expertise to solve problems and analyze issues.
Taking initiative and striving and creating results
Our Assistant Store Manager’s earn between $45,300– $67,900 + up to $18,000 in commissions yearly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time off and holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected.
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Join our team and you will be on a path to leadership, coupled with a strong salary and benefits that fit your life. Apply today. #ConnectingOurCommunities
Weekly Hours:
40
Time Type:
Regular
Location:
USA:MI:Lathrup Village:26820 Southfield Rd:RET/RET
Salary Range:
$45,300.00 – $67,900.00
AT&T Technical Care Representative
What’s in it for you?
- Work in an innovative and dynamic environment
- Participate in team-building events
- Training and tools provided to help develop your career
- Enjoy competitive compensation and comprehensive health and lifestyle benefits
- Opportunity to help others and make a positive impact on customer experiences
- Work in a collaborative and supportive team setting.
Key Responsibilities:
- Serve as the voice of AT&T, handling customers’ inquiries over the phone
- Ensure a positive customer experience by delivering appropriate solutions
- Address a range of issues related to AT&T converged products and services
Requirements:
- Fluent in English (B2-C1 level)
- Flexible to work in an 18/7 environment to serve a global customer base
- Ability to create a positive customer impression
- Ability to handle difficult situations with patience and empathy
- Logical thinking and a passion for problem solving
- Interest in technology and eagerness to learn
- Resilience and strong work ethic suitable for a fast-paced environment
- Previous experience in a technical or support center is a plus, but not required
Important Information:
- Contract Type: Unlimited, Full Time (40 hours per week / 8 hours per day)
- Start Date: January 2025
- Hours of Operations: 18h/7d (shift schedule during afternoon and night hours, including weekends)
- Salary: Starting from 35 000 CZK gross per month, with potential increases based on skill increments and shift premiums (average salary: :48 000 CZK/month)
- Bonuses: High-performing employees may receive various bonuses. All employees are eligible for an annual discretionary company bonus (:5% of base annual salary). Terms and conditions apply. All figures are pre-tax gross amounts.
- Selection Process: One video interview and one in person (face-to-face) interview with the hiring manager in AT&T offices
- Workplace Location: Initially, you will spend 6 months in the office, including the training period. Post this period, while your primary assignment will be office-based, you can discuss the possibility of hybrid work with your supervisor, subject to approval based on performance and home office conditions. The company reserves the right to call employees back to the office as needed.
- Application: Please upload your CV in English.
- Eligibility: We welcome applications from EU/EEA candidates.
Employee Benefits:
- Annual bonus & Annual increase.
- Meal benefit (180CZK electronic meal voucher /100 CZK meal lump).
- Group Risk Life Insurance
- Premium Medical Services (available also for family members for a reduced price).
- Wellness & Leisure time contribution (Benefit Plus Cafeteria).
- MultiSport Card from your leisure points.
- Sickness Compensation Plan
- Pension Plan contribution
- Vacation 25 days
- Service Anniversary Scheme (Extra days off and Non-monetary bonus)
- Family Friendly Benefits
- Volunteering Day
- Employee Assistance Program: Free psychological, legal and financial counseling.
- International Employee Referral Program
- Various discounts