BHARTI AIRTEL LIMITED IS A LEADING GLOBAL TELECOMMUNICATIONS COMPANY WITH OPERATIONS IN 18 COUNTRIES# ACROSS ASIA AND AFRICA. HEADQUARTERED IN NEW DELHI, INDIA, THE COMPANY RANKS AMONG THE TOP THREE MOBILE SERVICE PROVIDERS GLOBALLY*.

Territory Manager-LCO-Jalpaigudi

Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation’s population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance.

Limitless Impact

We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Here’s what you will get to experience as an Airtel employee:

You Get To Make a Difference To Internal And External Customers By Taking Small And Big Ideas To Success And Therefore Leaving Footprints At The Scale Of Billions. And Beyond. Limitless Ownership

You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one. Limitless Careers:

You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences.

So come join us, and #BeLimitless. Because you are.

Job Details

Job Title Territory Sales Manager – LCO

Designation Territory Sales Manager

Job Code

Function D2C

Sub-Function Homes

Location

Level/Grade Senior Executive

Position Description

The purpose of this role is to be at the frontline of the business for an entire territory with the responsibility of driving sales and end-to-end customer service. The role demands a manager who can increase market share, revenue and execute the GTM strategy. Also, the role requires to engage with LCO partners & foster business relationships to enhance business for D2C.

Organizational Relationship

Reporting To Regional Head (~ Zonal / Area Sales Manager)

Total number of employees supervised by you DIRECTLY or INDIRECTLY

Managerial Individual Contributors

Directly – –

Indirectly – –

Sales Management

Key Responsibilities & Accountabilities

Drive revenue growth by focusing on new & existing LCO partners and expanding the company’s footprint within the territory.

Optimize the sales and distribution network to enhance market penetration.

Strengthen the distribution ecosystem by increasing BTL activities in areas of operation, effective coverage, and transacting outlets.

Ensure brand visibility through organized go-to market merchandising activities to drive gross & net adds.

Customer Experience

Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.

Ensure compliance with policies and processes by the LCO partners and ensure customer SLAs are met.

Lead timely closure of service request loops & intervene and handle complaints in case of escalations.

Stakeholder Management

Manage & expand LCO network through incentives and seamless grievance redressal.

Form partnerships and train LCO partners on product features / sales techniques / market positioning to strengthen the D2C business.

Effectively implement active relationship management programs & negotiate agreements with LCO partners to ensure mutually beneficial terms and conditions.

Maintain industry best practices to enhance the efficiency and competitiveness of services. Collect feedback and generate regular reports for improved management.

People Management

Lead the territory team and update their knowledge base to cater to the organizational need. Coordinate between D2C Zonal / Area managers of sales and service.

Manage the team responsible for installing, servicing, and repairing structures and major components.

Anchor trainings as required for team member development.

Own and manage a strong people connects at all levels across the organization.

Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies.

Knowledge, Certifications and Experience

Education Qualification Full time graduate degree, MBA / PGDM (optional)

Total Experience 2+ years of experience in sales preferably Telecom / FMCG

Key Interactions

Internal / External Stakeholders

(Internal means – External to the department and internal to the organization; External means – External to the organization)

Internal Zonal / Area Sales Managers & Field Sales Executives

External LCO’s & Channel Partners

Skills and Competencies

Technical Competencies

Proficiency in sales and marketing techniques

Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook

Leadership and Behavioural Competencies

Problem Solving

Analytical Skills

Communication Skills (oral/written)

Interpersonal Skills

Teamwork and Collaboration

Result Orientation

Customer Obsession

Positive Drive and Energy

Store Manager-Chakala Andheri (E)-Mumbai circle

You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond. Limitless Ownership:

You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one. Limitless Careers:

You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences.

So come join us, and #BeLimitless. Because you are.

Job Details

Job Title Store Manager – Sales

Designation Store Manager

Job Code

Function D2C

Sub-Function Sales

Location

Level/Grade Senior Executive / Executive

Position Description

The purpose of this role is to manage the Airtel store and ensure successful running of its operations. Additionally, the role requires maintaining compliance with agreed guidelines in order to deliver best in class experience and managing store revenue & cost targets.

Organizational Relationship

Reporting To Regional Head (~ Zonal Own Retail Manager)

Total number of employees supervised by you DIRECTLY or INDIRECTLY

Managerial Individual Contributors

Directly – –

Indirectly – –

Key Responsibilities & Accountabilities

Store Operations:

Manage & ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards.

Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability.

Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand.

Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met.

Implement security measures and loss prevention strategies to safeguard inventory and assets.

Accountable for clearing store for formal launches across dimensions and during refit & conversion.

Customer Experience:

Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.

Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty.

Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management.

People Management

Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness.

Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices.

Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations.

Knowledge, Certifications and Experience

Education Qualification Full time graduate degree, MBA / PGDM (optional)

Total Experience 4+ years of experience in retail business operations role

Key Interactions

Internal / External Stakeholders

(Internal means – External to the department and internal to the organization; External means – External to the organization)

Internal Zonal / Area Sales Managers & Field Sales Executives

External Channel Partners

Skills and Competencies

Technical Competencies

Proficiency in retail operations and S&M techniques

Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook

Leadership and Behavioural Competencies

Process Orientation

Influencing Personality

Communication Skills (oral/written)

Interpersonal Skills

Teamwork and Collaboration

Result Orientation

Customer Obsession

Positive Drive and Energy

Customer Grievance Officer

 Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines

• Responsible for one or more districts and will visit the designated locations in each district for defined duration
• Will take care of operations activities in assigned geography
• Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM.
• CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area.
• CGO should have updated knowledge of the bank’s policy relating to various products offered by it and its terms and conditions.
• CGO should contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant.
• CGO should give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums.
• CGO should promote and market the new and existing products and services introduced by the bank.
• CGO should follow all banking polices as determined by the board of directors or owners of the bank.

Warehousing & Inventory Control

The incumbent will support in banking device procurement, import along with Warehousing & Inventory Control Management.

The role will require working and follow-ups with cross-functional stakeholders and external vendors.

• Understand the requirement from user function and evaluate multiple available products/ services in market.
• Compare available goods/ services with industry trends to determine appropriate pricing.
• Finalize vendor and cost, through RFP process, in view of user requirement and techno-commercial evaluation.
• Support User and Legal function for contract execution from SCM prospective.
• Responsible for handling end to end activities related to warehousing & Inventory Control Management for all banking products/ devices.
• Coordinating with all relevant user function on regular basis to understand their requirement/ demand and managing sufficient inventories for each product accordingly through proper planning and ordering management.
• Review existing contracts related to banking product, warehousing and inventory control and maintain tracker & repository.
• Cost saving through existing contract negotiation with partner/ agencies.
• Raise need of the agreement (as per contracting guideline) well in time and ensure renewal before expiry.
• Handling imports shipments end to end. Regular coordination with foreign partner, freight forwarder, CHA and custom department for arranging material well in time, in view of user requirement.
• Engage with user functions to understand the needs and resolve pain points related to purchase, warehousing & inventory and Import.
• Co-ordinate with Operations to ensure vendor PO issuance and payment on time.
• Regular coordination with vendors to ensure timely delivery of ordered products/ services and collecting inventory reports on daily basis.
• Preparing and publishing Inventory reports for all products on daily basis.
• Support in data analysis for preparing the monthly procurement reports.
• Stay up to date on industry trends and new products

Manage vendor partnerships to ensure products and services are provided with competitive pricing and in a timely manner.