Christian Dior’s reputation as one of the most important couturiers of the twentieth century was launched in 1947 with his very first collection, in which he introduced the “New Look.” Featuring rounded shoulders, a cinched waist, and very full skirt, the New Look celebrated ultra-femininity and opulence in women’s

Sales Associate, Men’s – Miami Design District

Job purpose:

The Sales Associate is responsible for delivering best in class client service, achieving individual sales goals, building lasting client relationships through mastery of product knowledge and selling ceremonies as well as understanding Boutique operating processes.

Tasks & responsibilities

Sales Performance:

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)
• Maintain a strong drive for results and a positive, team first attitude at all times

Client Development:

• Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
• Develop local and international client book with the ability to recruit and develop top clients
• Demonstrate strong product expertise, engage clients through the details and stories of our products
• Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business

Boutique Operations:

• Support floor moves, merchandising, visual merchandising, and housekeeping as needed
• Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines
• Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures
• Assist in packing or wrapping customers’ merchandise, when necessary

Job responsibilities

Requirements

• At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment
• Strong drive for business results with a passion for creativity, fashion and the brand
• Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills
• Provide outstanding customer service including in person, over the phone and through electronic communication
• Read, count, and write to accurately complete all business and client related documentation
• Ability to adjust priorities and manage time in a fast-paced environment, adaptable to strategies which address evolving business trends
• Ability to work varied hours/days, including nights, weekends, and holidays as needed
• Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.
• Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.
• Willingness to adhere to all company policies, procedures, regulations, and standards

Profile

ADDITIONAL INFORMATION

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering “metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

Temporary Holiday Support- NYC

Working with the Boutique Management, the temporary holiday support will assist with Client Service functions, adhering to housekeeping standards, handling merchandise appropriately, controlling, and safeguarding company assets by following accurate inventory control procedures. Responsibilities include Phone Communication, Cash Integrity, Inventory Control, Loss Prevention, Client Service and assisting in management of all areas of Boutique operations as needed.

Tasks and responsibilities

• Ensure that each customer receives outstanding service by providing a friendly and welcoming environment, which includes greeting and acknowledging customers, maintaining housekeeping standards, having solid product knowledge and all other aspects of customer service.
• Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
• Use proper telephone etiquette when answering the phone, taking messages, answering customer inquiries, and when transferring calls
• Assist in packing or wrapping customers’ merchandise.
• In partnership with Boutique Leadership Team, lead all customer exchanges or returns
• Accurately complete all opening and closing procedures including securing all cash and receipts.
• Maintain orderly appearance of register area and keep supplies stocked.
• Assist in floor moves, merchandising, display maintenance, and housekeeping
• Provide support when needed to the selling floor
• Participate in all inventories.
• Support in general Boutique operational tasks, including safety and security, policy and procedures.

Profile

Requirements

• Retail cashiering experience and operations experience, with a luxury background preferred
• Ability to work a full-time schedule including varied hours / days including nights, weekends, and holidays as needed
• Strong interpersonal, communication, organization and follow-through skills
• Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
• Willingness to adhere to all company policies, procedures, regulations, and standards.

Assistant Operations Manager – Miami Design District, Men’s

Working with the Boutique Management, as part of the leadership team, the Assistant Manager, Operations is responsible for the day-to-day management of the non-selling functions of the Boutique. Responsibilities include overseeing Payroll, POS functions, shipping and receiving, after sales, loss prevention, supply orders, controlling expenses, facilities maintenance and assisting in management of all areas of Boutique operations as needed.

TASKS AND RESPONSIBILITIES

• Oversee compliance of all associates with established Company policies, procedures, and standards, such as safekeeping of Company funds and property, personnel practices, security, inventory management, sales and record-keeping procedures.
• Train, coach, and manage all associates in execution of operations tasks, i.e POS procedures, return procedures, alteration requests, safety and security procedures, etc.
• Monitor the accuracy of receiving, transfers, damages, and returns-to-vendor (RTV’s to Corporate to maintain the accuracy of the inventory.
• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
• Conduct regular inventory cycle counts as directed
• Coordinate communication between the store and central distribution and/or the Corporate inventory control.
• Produce and maintain operational reports and records to ensure adherence to Company policies and procedures.
• Ensure that all back-of-house operations are properly set-up and organized
• Lock and secure the store and oversee compliance with all opening/closing and security procedures.
• Assist with the process of payroll management, and scheduling of associates, and ensure compliance with payroll budgets.

Job responsibilities

• Ability to manage store operations, including payroll, Customer Service, Shipping/Receiving, Alterations, and facilities management effectively
• Ability to produce, complete, and maintain records and documentation pertaining to work force
• Ability to operate all equipment necessary to perform the job, including POS systems, inventory control systems, phone systems, cash register, sensor-tag remover, and all other office equipment. Oversee operation and maintenance of all facilities and equipment used in the boutique, including, but not limited to, HVAC, electrical systems, security systems, and communications/MIS systems.
• Ability to develop and train workforce, build relationships, utilize skills of workforce most appropriately
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to provide outstanding customer service
• Ability to maintain a fair, consistent set of standards as they apply to work force
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to Department Managers and Associates

REQUIREMENTS

• 5+ years of retail store management, with a strong operations background.
• Ability to work a full-time schedule including varies hours / days including nights, weekends, and holidays as needed
• Strong interpersonal, communication, organization and follow-through skills
• Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
• Willingness to adhere to all company policies, procedures, regulations, and standards.
• Availability to travel, as needed

Manager, Visual Merchandising – San Antonio & Austin

Responsible for communicating, implementation planning, and maintaining visual presentation direction and standards in Dior retail locations. Partnership development with key contributors within a network of remote doors is fundamental as a VM Manager

Tasks and Responsibilities

• Build and maintain a network of support with boutiques so that VM efforts (installs, rotations and maintenance) are a team effort. This includes preplanning your efforts so that all key holders are aligned: Store Directors, Category Managers, and Operations.
• Implement visual updates, whether in person or via remote support, which can include Collection launches, window changes, business related rotations, and in-store event set ups – Some may require overnight works
• Cultivate a culture where brand integrity is everyone’s responsibility and develop a structure or system for display maintenance with great attention to detail and keeping all teams accountable.

• Troubleshoot and address merchandising concerns to accommodate business needs and/or corporate directive that may require adaptations to guidelines.
• Solicit feedback from your key in-store contributors with walk throughs of displays, morning meetings, and or remote regional conference calls.
• Partner regularly with your Retail Regional Manager to align on the network’s needs and functions.
• Develop and maintain strong connection with our Paris Image Team counterparts through display photo submissions and updates with excellent communication.
• Accountability is an integral part of building trust with stores and corporate. Communicate weekly schedules, guidelines, and future planning to all teams involved for full visibility and be respectful of store protocols and schedules. Communicate any schedule changes promptly and professionally.
• As an integral member of the VM Team, support in other regions for events, pop ups, and store openings when capacity allows.
• Partner with corporate and instore VM Managers to reinforce best practices and identify opportunities to increase sales productivity.
• Ensure compliance to travel budgets, which requires strategic planning for store visits.
• Oversee and organize Props inventory and needs

Job responsibilities

Requirements:

• 5-7 years of Visual Display and Merchandising experience in a luxury or specialty retail environment
• Self-starter with excellent planning, organization, and creative skills
• Communicate across all levels of the organization, corporate and retail, with strong follow through efforts
• Ability to develop and train store management teams, build relationships, utilize skills of workforce most appropriately
• High level skill of motivating and influencing others in positive and productive manner.
• Proven ability to understand and interpret visual presentation direction along with sales figures.
• Ability to follow the company’s policies and procedures
• Ability to work a full-time schedule including nights, weekends, and holidays based on need
• Ability to develop a strong understanding of the Dior brand image
• This role can be based out of either San Antonio or Austin Boutique
• Ability to travel as needed