Cisco Systems, Inc. is an American multinational digital communications technology conglomerate corporation headquartered in San Jose, California. Cisco develops, manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products.
Account Executive
What You’ll Do
We are seeking a dynamic Account Executive – Artificial Intelligence (AI) to join our strong and strategic sales team. As an AE (AI), you will drive the adoption of our AI solutions across various industries. You will identify potential clients, understand their specific needs, and provide tailored AI solutions that align to their business operations. This role requires a deep understanding of AI technologies and a strong ability to translate technical concepts to a diverse audience.
Who You’ll Work With
The Cloud + AI Infrastructure team delivers one scalable strategy with local execution for data center customer transformation and growth. We are the worldwide go-to-market compute and data center networking engine assembling market transitions and engaging with sellers to fuel growth for customers and Cisco. Alongside our colleagues, Cloud & AI Infrastructure builds the sales strategy, activates sellers and technical communities, and accelerates selling every single day.
Who You Are
You will develop and execute a sales strategy to achieve sales targets for AI products and services and identify and prioritize target accounts and develop relationships with key decision-makers and partners. Engaging with clients to understand their business challenges and conducting detailed analysis to find opportunities for AI solutions are two dynamic skills you will bring to this role. You understand AI technical concepts and translate them into business value for clients.
Minimum Qualifications
- 8+ years of technology-related sales or account management experience
- Expertise in two or more data estate workloads like Microsoft’s Data & AI Platform (Azure Synapse Analytics, Azure Databricks, CosmosDB, Azure SQL, HDInsight, etc.), AWS (Redshift, Aurora, Glue), Google (BigQuery), MongoDB, Cassandra, Snowflake, Teradata, Oracle Exadata, IBM Netezza, SAP (HANA, BW), Apache Hadoop & Spark, MapR, Cloudera/Hortonworks, etc.
- Certifications with Azure Data Engineer, Azure AI Engineer or equivalent industry certifications.
- A validated understanding of the business issues of large CSP, accelerated Computing/ Data Center technology/ Deep learning & machine learning.
- Experience using CRM software to run sales pipelines and customer relationships.
Preferred Qualifications
- Bachelor’s degree or equivalent experience in Business, Computer Science, Engineering, or a related field; advanced degree is a plus.
- Excellent verbal and written communication skills.
- Experience engaging with large hyperscalers.
- Experience with deep learning, data science, and NVIDIA GPUs.
- Track record of growing revenue for new innovative technology-based solutions.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Director, India – Scale Sales
Why You’ll Love Cisco
Interested in being challenged and appreciated while embarking in a dynamic career? In an environment where colleagues become friends, where managers actively mentor and where creativity and ambition are valued?
Our team is on a journey of transformation that will change the experience for our customers, partners and employees, driving higher relevance and stronger business results for Cisco. Our sales teams use technology to grow revenue and establish relationships with customers and partners, and we are expanding our sales coverage to help accelerate key market segments/products. These sales leadership roles are core to Cisco’s growth and go-to-market strategy and carry a sales goal with a defined list of customers or partners.
As we continue to uphold our standard of excellence in India Sales, we are embracing unprecedented innovation as tremendous opportunity for growth. We succeed because we listen to customers and anticipate their needs as the market shifts and technology transitions accelerate. Our customers are versatile, agile and adopt technology fast to compete aggressively and grow their business. We are confident our model in India Commercial provides you with unlimited opportunities to succeed at Cisco. Our culture is one of support and empowerment.
Who You’ll Work With
This leader will run the strategy, operating model, and execution initiatives of this new GTM.
To be successful, the leader would need to understand buying behaviours of the customers and the solutions and offers that they need and the channels that cater to these customers. In addition, the OD will need to consider the competitive environment that exists in each market and learn and respond to how our top competitors manage business across the region.
What You’ll do
You will have to lead and collaborate across various cross-functional teams that make up the extended team including the portfolio architecture teams, sales specialists, operations, distribution, marketing, partner organization, field commercial sales teams, finance, legal, and tax to develop these RTMs and grow them. This role is also responsible for the scaling of business in the region, measurement of their impact, as well as ongoing improvements.
- Align with transformation strategy of Cisco globally for commercial segment
- Have a solid understanding of software sales in B2B environment
- You will Develop and maintain an in-depth understanding of our customers and partner requirements, market opportunities, and competitive conditions
- Engage with selected customers and channels to understand their needs and how we may evolve the business to meet the needs.
- Identify specific routes to market in each country. and develop the right business construct
- Orchestrate the specialized resources – portfolio BDMs, partner and distribution teams, marketing, etc to develop and execute the complete go to market plan.
- Scale the business constructs by RTM in the region demonstrating the full portfolio of solutions and the volume business resources available
- Benchmark Cisco’s Commercial’s business against the competition and understand key drivers’ success to compete with them in the market
- Conduct regular business reviews to ensure GTM execution
- Analyze and track the business and RTM performance and provide enhancement recommendations to adjust course as required
- Provide direction & develop to the team along with the business
- Ensure that an inclusive and diverse culture is inculcated in which team members can thrive and grow.
Who You Are
Do you have a strong drive and work ethic, ability to develop talent and history of strong performance in leading diverse teams in a challenging and changing environment? Are you at ease in driving your teams for their successful account planning and bookings forecasts? We look for strong sales mentorship skills, flexibility, and a real passion for developing others, together with excellent listening skills and a dynamic work style.
- You have ideally 15+ years of sales management experience in building and managing diverse team environments & in leadership capacity, preferably in sales
- You’ll drive business planning, forecasting accuracy, and work effectively with cross-functional teams
- You have extensive business development or program management experience and sales management or sales experience is required
- Ability to transition from strategic thinking to managing and solving tactical issues
- Demonstrated leadership and ability to work cross-functionally across various organizations to drive outcomes – requires ability to influence without owning processes or organizations directly
- Can influence and lead in a highly matrixed model
- Familiarity with Cisco’s products, architectures, and services offerings an added plus
- Background and understanding of product, service, and channels sales at Cisco or comparable experience from another company
- Track record of successful performance as a “change agent”
- Experience building actionable mid-term and short-term business plans based on a deep understanding of the market and execution levers
- Bachelor’s degree from a reputable university/college. MBA desirable but not required.
Technical Consulting Engineer – Cisco BroadWorks
Who You’ll Work With
Cisco Customer Experience (CX) organisation’s Mission is to accelerate customer success through innovative services and world-class people, partners, processes & tools. Services led interactions are key differentiator to maximize the value of Cisco’s solution to customer.
Cisco BroadWorks is an enterprise-grade calling and collaboration platform delivering unmatched performance, security and scale. BroadWorks is hosted by service providers to deploy cloud calling from a common network platform over any type of wired or wireless network architecture. Technical Consulting Engineers in this domain understand the BroadWorks SaaS platform to look after trouble tickets, develop solution guides for our Customers and Partners, and take an active technical role in deployment and support of the company’s solutions.
Who You Are
We need a great teammate and natural innovator who can drive resolution of customer issues, improved customer experiences with products, technologies, and solutions by demonstrating technical excellence, collaboration, and ownership in all aspects of customer problem resolution, thus delivering an exceptional support experience. You will work with Cisco’s CX SaaS Support Technology group, specifically in the BroadWorks sub-technology group. You will be collaborating with other CX delivery teams, product engineering, Sales Organization teams to help improvement in product serviceability, feature of new products and solutions and implementation support. You will also collaborate and work with a global TAC workforce, to delivery seamless experience to customers.
Minimum Qualifications
- Minimum of 2 years work experience in Technical Support or an equivalent engineering role
- Telecommunications and IP networking background, preferably in technical support
- Professional level (e.g. CCNP) or Expert level (CCIE) is added advantage
Desired Skills
- You have a solid understanding of cloud-based services and Telecommunications.
- VoIP systems experience, with knowledge of some the following protocols: SIP, MGCP, RTP, TLS, SMTP, SNMP, Security and encryption techniques.
- Linux administration experience with exposure to some the following: Apache, DNS, Tomcat, MySQL, Java, Python and PERL.
- Familiar with Session Border Controllers, Network Address Translation, Call Detail Record collection, IP gateways, and PSTN interfaces
- An understanding of the Software as a Service (SaaS) business model.
- Telecommunications and IP networking background, preferably in troubleshooting and technical support.
- Exceptional customer service skills and focus on customer satisfaction and quality service.
- A commitment to the highest ethical business standards.
- The ability to speak English fluently and have excellent written communication skills to effectively communicate with worldwide customers.
- Discretion & independent judgment: There are good tools, procedures, information, and team members are available to assist the Engineer in using discretion and judgment.
What you will do
- Manage Technical Assistance Center cases, evaluate issues, and address any problems in real time.
- Provide answers and solutions for our growing customer base about the Cisco VoIP Software Application platform.
- Collaborate with both Level 1customer support and other Cisco Technical Assistance Centers in Australia and North America to reach successful resolution for all customers inquires.
- Ensure that all client questions and concerns are addressed and responded to in a timely fashion with regards to our team goals and customer SLAs (Service Level Agreements).
- Provide guidance to customers, unfamiliar with the Cisco product, and go above and beyond to ensure that they have all the necessary information for successful product operation.
- Provide customer assistance using telephone, e-mail, and our on-line ticketing system.
- Provide occasional evening, weekend, and night duty (scheduled maintenance and on-site customer support) as well as “on-call” (24×7) support on a rotation basis.
Software Engineer, FullStack (React, Java)- 3 to 5 yrs
Who You’ll Work With
The EVPN fabric application team provides the solution for customers to easily deploy and manage their network using EVPN fabric. The team drives a complete solution from provision to reporting and solving of EVPN fabrics, across Enterprise and Data Center networks. The team is made of a group of EVPN and automation passionate engineers with diversity of skills from routing protocols to GUI.
What You’ll Do
Cisco is seeking a motivated software engineer with strong background in software architecture, design and implement of Full Stack solutions. You will be responsible for innovation and delivery of automation application for EVPN fabrics. This is an ideal opportunity for someone with strong technical skills to put their abilities to work in an exciting growth environment.
Role & Responsibilities
Innovate, Architect, Design and Implement software to enable customers to easily lead their EVPN fabric.
Work with customer and teams across the organization to define and implement the application
Work on and integrate with Cisco DNAC software stack
Design application, that works seamlessly on small and large scale networks
Who you are
Strong background with Full Stack development. Experience with User Interfaces, Database, and Backend development
Programming experience in Java and Python is highly desired.
Experience with working with controller/NMS/SDN systems would be a plus
Experience working with Cisco DNAC would be a big a plus
Good knowledge of SNMP and CLI
Must have worked on software development for products, with emphasis on writing scalable code for embedded networking products
Understanding of networking fundamentals and protocols
Solid foundation in computer science with strong competencies in data structures, algorithms software engineering, and embedded programming techniques
Creative problem solving skills and excellent troubleshooting/debugging skills
Typically requires MSEE/CS combined plus 5+ years of related experience. Experience with equivalent sized organizations (Fortune 500) is strongly preferred.
MS/BS in CS/CE or equivalent
Excellent written and verbal communication skills
Cisco is the worldwide leader in networking that transforms how people connect, communicate, and collaborate. Our technology is changing the nature of work and the way we live.
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it’s transforming our customers’ businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate’s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
