Cognizant provides its clients with innovative solutions through IT services and consulting with an industry vertical focus. The comprehensive consulting services offered include: Process and Operations Consulting, Business Strategy, Business Analysis, and Technology Consulting.

Process Executive – Voice

Responsible for evaluating the accuracy of data and using judgment to make decisions on

data quality. The role holder will be required to make outbound phone calls to business

representatives to verify information. This role is in a fast paced working environment where processes are subject to change on a weekly basis the candidate will need to be flexible and capable of adjusting to new instructions regularly. Basic computer operating skills are required.

Responsibilities

Job Expectations

Should be strong at Verbal and Written communication Excellent ability to work within a team and on ones own initiative

Process and raise required requests/transactions and make sound decisions related to customer requirements. Follow all compliance and security measures for client data Act on process transactions and handle the same with proper research. Adhere to process quality metrics and strive to exceed the monthly annual quality productivity targets. Adhere to process norms and structure. Perform day to day tasks and be responsible for handling high profile sensitive internal escalations while meeting defined SLAs at all times. Candidates should be able to complete semi technical investigations and master various internal debugging tools. The role requires sound judgment as you apply various policies to complex edge cases

as well as excellent communication skills over the phone in person and over the email to everyone from internal teams to senior employees. require deep and careful analysis. Responsible for evaluating the accuracy of the data and using judgment to make

decisions on data quality. The role holder will be required to make outbound phone calls to business

representatives to verify information. This role is in a fast paced working environment where processes are subject to

change on a weekly basis the candidate will need to be flexible and capable of adjusting to new instructions regularly Should be keen to take responsibility along with the ability to understand and solve complex challenges and come up with innovative and scalable solutions. Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business. Flexible to work in complete Night Shifts and 24 7 coverage including public holidays and weekends based on the business requirements. Minimum qualification Graduate in any discipline 0 to 6 months of work experience of PE.

Certifications Required

AMCAT

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Process Executive – Data

We are seeking a dedicated Process Executive for our Property and Casualty (P&C) team. The ideal candidate will have 1 to 2 years of experience and possess strong technical skills in MS Office. Experience in Auto Claims and Property & Casualty Insurance is a plus. The role involves managing and processing insurance claims efficiently ensuring high-quality service delivery and supporting the team in achieving operational excellence.

Responsibilities

• Manage and process insurance claims with accuracy and efficiency.
• Ensure all claims are handled in compliance with company policies and industry regulations.
• Utilize MS Office tools to maintain and update claim records.
• Provide timely and accurate information to clients and stakeholders.
• Collaborate with team members to resolve complex claim issues.
• Conduct thorough investigations to validate claims and prevent fraud.
• Communicate effectively with clients to gather necessary documentation and information.
• Monitor claim progress and provide regular updates to clients and management.
• Identify opportunities for process improvements and implement best practices.
• Support the team in achieving operational targets and service level agreements.
• Maintain confidentiality and security of client information.
• Prepare detailed reports and documentation for internal and external audits.
• Participate in training sessions to stay updated on industry trends and company policies.

Qualifications

• Possess strong technical skills in MS Office including Excel Word and PowerPoint.
• Demonstrate experience in Auto Claims and Property & Casualty Insurance is a plus.
• Exhibit excellent communication and interpersonal skills.
• Show ability to work independently and as part of a team.
• Display strong analytical and problem-solving abilities.
• Maintain high attention to detail and accuracy.
• Demonstrate ability to manage multiple tasks and meet deadlines.
• Show commitment to continuous learning and professional development.

Certifications Required

Certified Insurance Service Representative (CISR) Microsoft Office Specialist (MOS)

Business Associate

We are seeking a GeoSpatial Sr. Analyst MAP with 4 to 8 years of experience to join our dynamic team. The ideal candidate will have expertise in SAP CM(Convergent Mediation)Convergent Charging and SAP Convergent Invoicing. This hybrid role requires a detail-oriented professional who can work effectively in a day shift. The position does not require travel.

Responsibilities

• Analyze and interpret geospatial data to support business decisions and strategies.
• Utilize SAP CM (Convergent Mediation)Convergent Charging to manage and optimize billing processes.
• Implement SAP Convergent Invoicing to ensure accurate and timely invoicing.
• Collaborate with cross-functional teams to integrate geospatial data with SAP systems.
• Develop and maintain geospatial databases and tools to enhance data accuracy and accessibility.
• Provide technical support and troubleshooting for SAP Convergent Charging and Invoicing systems.
• Conduct data quality assessments and implement improvements to ensure data integrity.
• Create detailed reports and visualizations to communicate geospatial insights to stakeholders.
• Monitor and evaluate the performance of geospatial systems and recommend enhancements.
• Ensure compliance with industry standards and best practices in geospatial data management.
• Train and mentor junior analysts on geospatial analysis techniques and SAP systems.
• Stay updated with the latest advancements in geospatial technology and SAP solutions.
• Contribute to the development of innovative solutions to address complex geospatial challenges.

Qualifications

• Possess a Bachelors degree in Geospatial Science Information Technology or a related field.
• Have a minimum of 4 years of experience in geospatial analysis and SAP systems.
• Demonstrate strong proficiency in SAP Convergent Charging and SAP Convergent Invoicing.
• Exhibit excellent analytical and problem-solving skills.
• Show ability to work effectively in a hybrid work model.
• Display strong communication and collaboration skills.
• Have experience in creating detailed reports and visualizations.
• Be knowledgeable about industry standards and best practices in geospatial data management.
• Show commitment to continuous learning and professional development.
• Be capable of training and mentoring junior analysts.
• Demonstrate ability to work independently and as part of a team.
• Have strong attention to detail and data accuracy.
• Be proactive in identifying and implementing process improvements.

TALK Desk

We are seeking a highly skilled Sr. Developer with 6 to 9 years of experience to join our dynamic team. The ideal candidate will have extensive experience in Amazon Web Services particularly in Amazon DynamoDB Amazon APIGateway Amazon CloudWatch Amazon S3 Amazon Connect Amazon Lex and AWS Lambda. The role requires expertise in contact center domain and will operate in a hybrid work model with day shifts. This position does not require travel.

Responsibilities

• Develop and maintain scalable and efficient applications using Amazon Web Services technologies.
• Implement and manage Amazon DynamoDB for database solutions to ensure high availability and performance.
• Utilize Amazon APIGateway to create publish maintain monitor and secure APIs at any scale.
• Monitor application performance and troubleshoot issues using Amazon CloudWatch.
• Manage and store data securely using Amazon S3.
• Integrate Amazon Connect to enhance contact center solutions and improve customer interactions.
• Develop conversational interfaces using Amazon Lex for seamless customer service experiences.
• Create and manage serverless applications with AWS Lambda to ensure efficient execution of code.
• Collaborate with cross-functional teams to design and implement contact center solutions.
• Ensure all developed solutions are aligned with industry best practices and company standards.
• Provide technical guidance and mentorship to junior developers.
• Conduct code reviews to maintain code quality and performance.
• Stay updated with the latest AWS technologies and industry trends to continuously improve solutions.

Qualifications

• Possess a minimum of 6 years of experience in software development with a focus on AWS technologies.
• Demonstrate extensive experience with Amazon DynamoDB Amazon APIGateway Amazon CloudWatch Amazon S3 Amazon Connect Amazon Lex and AWS Lambda.
• Have a strong background in the contact center domain.
• Exhibit excellent problem-solving skills and attention to detail.
• Show proficiency in designing and implementing scalable and efficient applications.
• Have the ability to work effectively in a hybrid work model.

Certifications Required

AWS Certified Developer – Associate AWS Certified Solutions Architect – Associate