It is the fourth-largest broadcasting and cable television company worldwide by revenue (behind China Mobile, Verizon, and AT&T). It is the third-largest pay-TV company, the second-largest cable TV company by subscribers, and the largest home Internet service provider in the United States.

Retail Sales Professional

Comcast is offering a Retail Sales Professional role with competitive compensation, including base pay, commission, and comprehensive benefits starting from day one.

Responsibilities:

Engage with customers in a retail setting to assess their needs and recommend suitable products.

Provide excellent customer service and support with account management.

Promote Comcast/Xfinity products and services as a brand ambassador.

Maintain deep knowledge of products, services, and the competitive market.

Contribute to team goals in a fun, competitive environment.

Stay updated on new technologies and Comcast services.

Flexibility to work varying schedules, including evenings, weekends, and holidays.

Qualifications:

1-3 years of related experience, ideally in consumer electronics or wireless sales.

Ability to work flexible hours, including evenings and weekends.

Must be able to lift up to 25-pound boxes and stand for long periods.

Strong communication, problem-solving, and customer service skills.

High School Diploma or equivalent required.

Pay:

Base pay: $15.80 per hour.

Targeted total compensation with commission: $23.49 per hour.

Uncapped commission potential for exceeding sales targets.

About the Company:

Comcast is a global leader in media and technology, offering innovative products in entertainment and communication. As a Fortune 50 company, it fosters an environment of growth and inclusion, recognized as one of the “100 Best Companies to Work For.” Comcast provides opportunities across a range of fields and is committed to diversity and inclusion.

Coordinator 1, Technical Product Support

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for coordinating the day-to-day functions of the Technical Product Sales Support team. Recommends products to meet customer needs. Works closely with the sales team to market and sell the Company’s product lines. Supports Sales team with product modifications and engineering expertise for custom projects.

Job Description

Core Responsibilities

• Assists representatives and customers in evaluating and selecting products.
• Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions.
• Serves as a point-of-contact for Business Class products.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what’s right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

 

Skills:

Codes of Conduct; Business; Communication

 

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Assistant Store Manager

Responsible for the daily operations of a location and delivering a best in class experience for the store team and for customers. Provide leadership, guidance, coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results. Promote and maintain a performance-based culture, where employees are inspired to do their best and act as a mentor to foster employee professional development. Collaborate with other store leaders and staff within and outside the functional team to create synergies and to ensure processes are efficient and operational goals are met. Maintain a store environment that aligns with established planograms and ensure that current branding collateral is visible and functional. Ensure that all inventory requirements are carried out effectively, including stocking, returning and organizing and securing. Demonstrate advanced knowledge of company products and services, as well as best practices as they relate to sales processes, store schedules and customer engagement.

Job Description

Core Responsibilities

• Achieves all sales and service metrics through daily supervision, coaching and consistent performance-management (e.g., discipline) of retail sales team.
• Proactively coaches and develops store team to perform their responsibilities at a high level.
• Provides on-boarding support, observes and provides feedback to new hires to ensure they are on-track with their training curriculum and able to provide an exceptional customer experience.
• Ensures store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times.
• In cooperation with store manager, oversees all daily sales floor responsibilities, including proper and efficient staffing and scheduling, dress code compliance, sales huddles and resolution of customer escalations.
• Passionately drives store operations consistency with detailed orientation to back of house standards and showroom floor processes and procedures. Evaluates current processes, procedures and overall efforts for improvement and innovation.
• Drives operational excellence with particular focus on inventory management. Leads store inventory cycle counts ensuring the timeliness and compliance with store, channel and company requirements.
• Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, productivity and net promoter system (NPS).
• Coaches team members on how to position all products with customers.
• Ensures that customers and prospective customers are treated with the highest levels of courtesy and professionalism.
• Remains current on new and current products and services, industry and competitive trends and reinforces findings with the team.
• Administers cash handling policies and procedures.
• Leverages available tools to monitor customer feedback, coach and take action to improve the store experience.
• Is well-versed in sales compensation plans and addresses team member questions.
• Builds collaborative relationships with market and region stakeholders including the operations manager.
• Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what’s right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

 

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

 

Skills:

Customer Experience (CX); Coaching; Problem Solving; Change Management; Results-Oriented

 

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

 

Education

Bachelor’s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Supervisor, Customer Experience Account Management (Xfinity Communities)

Responsible for coaching, inspiring, motivating, guiding, engaging, and developing a team of customer experience agents that are focused on providing end to end support for our customers/communities that is in accordance with the Company’s service delivery strategy. Fosters a positive team environment that enables employees to maximize performance, progress their careers as well as become a promoter and advocate of the company. Influences agents to accurately and confidently handle various customer inquiries, while engaging and building a consultative relationship with the customer. Supports communicating in a warm and friendly manner through both verbal and written means via various platforms: SMS, eChat, email or phone Customarily and regularly directs the work of a team of full-time employees or their equivalent.

Job Description

Core Responsibilities

• Coaching: Provides daily coaching and feedback to team members delivering the right experience to customers within the Billing, Repair, Retention or Sales functions s, by inspiring trust, encouragement, motivation and accountability. Ensures team member understanding of performance targets, goals and the behaviors associated to support a positive employee and customer experience.
• Change Management: Acts as change management liaison and change lead in communicating important business initiatives. Communicates messages to team in a positive manner that conveys connection to the business strategy, customers and employees.
•  Employee Leadership/Engagement: Promotes positive employee relations by fostering a team environment of open communication, approachability as well as fair and consistent treatment of all employees within a workforce dedicated to diversity.   Facilitates both one on one and group communication and /or activity, encouraging strong connection and communications between the team members and leader. Collaboration platforms should be the primary source of information sharing, as well as meetings for business and fun.  Encouraging connectivity is critical in a virtual and/or on-site environment.
• Customer Advocates: Responds to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction.
• Sales Effectiveness:  Coaches, develops, appraises, and motivates the team to achieve revenue and sales objectives.
• Organizational Excellence: Monitors performance levels and team member activities, administers all company policies; takes appropriate action as necessary supporting an employee and customer-centric organization.
•  Recognition: Celebrates and reinforces employee successes through recognition and promotion.
• Career Advisor: Encourages career development with each team member through the creation and management of individual development plans.
•  Group Champion: Facilitates routine huddles with the team focused on improving the employee experience and the customer experience, while also attempting to retaining customers who request to disconnect or downgrade services.
• Talent Advocate: Strong competency in selecting, developing and retaining talent
• Flexibility: Schedule flexibility is critical as role may require nonstandard working hours.
• Highly organized with the ability to effectively manage multiple priorities. Comfortable managing through ambiguity and strong critical thinking skills.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what’s right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

 

Skills:

Execution Excellence; Decision Making; Coaching; Change Management; Communication; Operational Integrity; Emotional Intelligence

 

Salary:

National Pay Range: $47,973.89 USD-$112,438.80 USD