App overview. Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs quality audits across calls, chats, and emails.
Product Delivery Team Lead
Here’s what you should know about Convin, before you apply :
Convin is an AI-powered conversation intelligence platform that transforms customer-facing
Conversations such as Sales, Support and Collections, into actionable insights–enhancing business outcomes. Convin was founded in 2021 by four IIT-Delhi alumni with one clear vision– to help B2C brands 10X their business output through customer interactions. Enterprises leverage Convin to improve agent performance, enhance customer satisfaction, and elevate their bottom line, making it an indispensable frontline tool.
Who are our clients :
We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, PlanetSpark. But as the list is growing at tremendous pace, we are looking for folks who are excited about taking this to the market with us.
Still looking for more information, then check our website www.convin.ai.
Education & Experience:
- Bachelor’s degree in Business, Project Management, or a related field. A master’s degree or equivalent is a plus.
- 2+ years of experience in handling teams and clients.
- Previous experience in SAAS leadership or team management roles is highly desirable.
- Experience working in an agile or scrum environment is preferred.
Skills & Competencies:
- Leadership Skills: Proven ability to lead, motivate, and develop teams in a fast-paced environment.
- Project Management: Strong organisational and project management skills, with the ability to handle multiple tasks simultaneously.
- Communication: Excellent written and verbal communication skills, capable of influencing stakeholders and managing cross-functional collaboration.
- Problem-solving: Strong analytical and problem-solving skills with a proactive approach to risk management.
- Tech Savvy: Familiarity with product management tools (e.g., JIRA) and a good understanding of software development and delivery practices.
- Customer Focused: A commitment to delivering exceptional products that exceed customer expectations.
- Agile Mindset: Understanding and experience with agile methodologies and the ability to implement best practices within the team.
Key Attributes:
- Detail-oriented and process-driven.
- A collaborative team player with a passion for continuous improvement.
- Adaptable to a dynamic, fast-paced environment.
Responsibilities:
- Lead and manage the product delivery team to ensure timely and efficient delivery of high-quality products.
- Oversee the full product lifecycle, from ideation to launch, ensuring alignment with business goals and customer needs.
- Foster a collaborative environment, working cross-functionally with product managers, CSM, onboarding, and other key stakeholders.
- Apply agile methodologies and best practices to ensure efficient and high-performing team dynamics.
- Provide leadership and mentorship to team members, supporting their growth and development.
- Proactively identify and address potential risks, roadblocks, or challenges in the product delivery process.
- Communicate effectively with internal and external stakeholders to keep them informed of project status, timelines, and any issues.
- Continuously improve team processes and performance, ensuring continuous delivery of value to customers.
- Travel Requirements: The candidate should be feasible with frequent travel to client offices for on-site engagements, meetings, and project-related activities.
What makes this role a perfect opportunity?
● Expand your knowledge: You get to buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job! It can be a novel, a gratitude journal, or anything that helps you learn something new.
â—Ź Holiday Allowance: INR 24000 allowance every year for you to travel anywhere.
â—Ź Learn Fast: Amazing amount of learning that will help you shape your career and pave the path for entry into one of the most lucrative industries in India right now.
â—Ź The fast-growing startup has no limits on what you can learn and gain in terms of experience
Solutions Engineer
Here’s what you should know about Convin, before you apply :
Convin is an AI-powered conversation intelligence platform that transforms customer-facing
Conversations such as Sales, Support and Collections, into actionable insights–enhancing business outcomes. Convin was founded in 2021 by four IIT-Delhi alumni with one clear vision– to help B2C brands 10X their business output through customer interactions. Enterprises leverage Convin to improve agent performance, enhance customer satisfaction, and elevate their bottom line, making it an indispensable frontline tool.
Who are our clients :
We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, PlanetSpark. But as the list is growing at tremendous pace, we are looking for folks who are excited about taking this to the market with us.
Still looking for more information, then check our website www.convin.ai.
Key Responsibilities:
Develop and maintain backend services to support client-specific integrations.
Serve as the technical point of contact for clients, providing solutions during pre-sales and post-sales phases.
Utilize Docker, Kubernetes, and cloud services to deploy and manage client solutions.
Document best practices, solution designs, and technical guides for internal and client use.
Collaborate with internal teams (Engineering, Product, Sales) to enhance integration workflows.
Stay updated with industry trends to provide clients with the latest and most effective solutions.
What We’re Looking For:
2+ years in a technical role, preferably in Solution Engineering, along with Backend Development.
Proficiency in Python with good knowledge of computer fundamentals, including operating systems and networking.
Familiarity with APIs (GRPC, REST) and exposure to cloud services (AWS, OCI, etc.).
Basic experience with containerization (Docker) and orchestration (Kubernetes).
Strong problem-solving abilities and a proactive attitude towards addressing client needs.
Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
Ability to multitask and manage multiple client projects simultaneously.
Prior experience in a customer-facing technical role (e.g., pre-sales, solution consulting, technical account management).
Familiarity with monitoring and optimization tools for application performance.
A keen interest in staying updated with technological advancements and a passion for continuous learning.
What makes this role a perfect opportunity?
● Expand your knowledge: You get to buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job! It can be a novel, a gratitude journal, or anything that helps you learn something new.
â—Ź Holiday Allowance: INR 24000 allowance every year for you to travel anywhere.
â—Ź Learn Fast: Amazing amount of learning that will help you shape your career and pave the path for entry into one of the most lucrative industries in India right now.
â—Ź The fast-growing startup has no limits on what you can learn and gain in terms of experience
Enterprise Sales Manager
Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.
At Convin, we leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs.
Who are our clients :
We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark. But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us.
Still looking for more information, then check our website www.convin.ai.
Here’s why you should apply:
If you love AI, understand SaaS, love selling, and looking to join a ship bound to fly- then Convin is the place for you.
You are a perfect match if you have these qualifications:
â—Ź 3 to 12 years of total experience, preferably with a B2B SaaS company
â—Ź Proven track record of success driving revenue through discovering, advancing, and closing opportunities and acquiring enterprise customers
â—Ź Strong knowledge of MS Office and or Google suite applications and CRM applications
● Bachelor’s Degree or equivalent
â—Ź Experience in selling to enterprise companies
Your Responsibilities will include the following:
â—Ź Full cycle sales: Prospecting, Qualifications, Demo, nurturing opportunities, expanding relationships, and closing deals
â—Ź Build pipeline, manage opportunities, and establish customer relationships
â—Ź Understand and position our solutions based on client needs
â—Ź Attend regional and national conferences, build awareness for our platform, and deliver presentations/meetings as required
â—Ź Develop and execute territory strategies that will have an immediate impact
â—Ź Opportunity management – organizing and tracking the deals in your sales pipeline
â—Ź Engage relevant prospect stakeholders for webinars, demonstrations
Here’s What happens after you apply?
1. Within 4 days of your application – our hr team will contact you to schedule a quick chat with one of our founders.
2. If there’s a fit, the 2nd & 3rd rounds will be scheduled within a week.
3. The whole hiring process will be completed within 15 days of your application.
Senior Product Manager
Convin is seeking a seasoned and innovative Senior Product Manager to lead our product strategy and execution. As a Senior Product Manager, you will take on a leadership role in shaping our product vision, driving cross-functional collaboration, and ensuring our solutions remain at the forefront of the industry. You will be pivotal in scaling our product offerings and contributing to our overall business growth.
Roles and Responsibilities:
Product Leadership: Define and drive the product vision, strategy, and roadmap in alignment with company goals.
Strategic Roadmap Ownership: Own and manage the product life cycle, from ideation to launch, ensuring timely delivery and alignment with market needs.
Cross-Functional Leadership: Collaborate closely with engineering, design, marketing, and sales teams to drive product development and go-to-market strategies.
Data-Driven Insights: Setup base to Utilise data analytics and market research to inform product decisions and continuously improve our offerings.
Market Expertise: Stay ahead of industry trends, emerging technologies, and competitive landscape to ensure our products remain innovative and competitive.
Team Mentorship: Mentor and guide product managers, fostering a culture of learning and excellence within the team.
Qualifications:
MBA Degree with a Bachelor’s degree in business, computer science, or a related field.
Minimum 6 to 8 years of experience in product management, with at least 2 years in a senior role.
Proven track record of leading successful product initiatives in a B2B SaaS environment.
Deep understanding of AI-driven products and a passion for leveraging AI to solve complex business problems.
Exceptional leadership, communication, and interpersonal skills.
Strong analytical, strategic thinking, and problem-solving abilities.