Etsy is a popular e-commerce website that is known for selling handmade or vintage items and craft supplies. Great for small businesses, and with an average traffic of 377.4 million per month, Etsy is often stocked with a variety of items such as jewelry, furniture, tools, art, clothing, home décor, and so much more.

Senior Partner Success Manager

The Senior Partner Success Manager (PSM) is responsible for developing and maintaining successful relationships with our partner network, establishing and measuring required performance levels throughout the entire lifecycle, and assuming primary responsibility for maintaining open and effective lines of communication between both parties.

The person will manage the contracted KPIs, always seeking to decrease operational costs and efficiencies by proactively seeking and implementing measures that optimize our partner network and Etsy’s processes. As a Senior PSM you are a trusted advisor managing our partners to ensure compliance with company policies, and guide and implement high-level partner management strategies and policies.

To be successful in this role you will develop robust relationships with partner teams, stay closely aligned with Buyer, Seller and Trust & Safety support strategies, and identify and solve for areas of opportunity, leading remediation plans to improve partner performance KPIs.

This is a full-time position reporting to the Director, Partner Management. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

For this role, we are considering candidates based in India remotely.

Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our Flex and Office-based work modes and workplace safety policies here.

What’s this team like at Etsy?

We are currently a team of 4 PSMs that manage 3 partners across 7 sites. The teams work closely across all 5 pillars on our org, and closely with all pillars to ensure success at EOPs (Etsy Outsourced Partners): WFM, Program Management, Technology Systems & Tools, and Enablement. This team is a liaison between internal and external customers to ensure success across all outsourced lines of business (from launch to maintenance). This team manages 75+ distinct outsourced workflows across Customer Support and Trust & Safety.

What does the day-to-day look like?

• Managing partner scorecards, holding partners accountable to their performance by enacting penalties & bonuses and leading 30/60/90 day remediation plans as needed
• Leading Weekly, Monthly & Quarterly Business Reviews to discuss program needs, trends, and upcoming initiatives
• Acting as the primary relationship manager for the partner and collaborating with partner leadership on programmatic needs
• Providing insights on partner performance to all relevant Etsy stakeholders, highlighting potential areas of collaboration and leveraging their subject matter expertise to improve performance
• Facilitating connections and feedback loops with Etsy stakeholders on strategic initiatives, large-scale launches, and workflow changes
• Ensuring adherence to contractual obligations, anticipating potential risks or obligations that Etsy may need to fulfill
• Serving as an escalation point for Etsy stakeholders if expectations are not being met, and raising issues with partner senior leadership as needed
• Conducting root cause analyses to identify performance levers and advocates for optimization opportunities to internal leadership
• Developing best practices for partner management and collaborating with their peers to apply learnings across partner programs
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• At least 3+ years of validated experience in the field of partner or vendor management preferably gained with global BPOs.
• Proficiency with Looker or other BI reporting tools is a plus.
• Ability to interpret data, connect drivers of performance, and communicate insights, and influence at all levels.
• Strong communication skills, both written and verbal and able to collaborate cross-functionally including the ability to present to both internal and external stakeholders.
• Ability to deal with ambiguity and work in a fast-paced work environment.
• Experience leading sophisticated projects & processes with multiple levels of collaborators.
• Experience leading other PSMs is a plus.
• A self starter who has experience working remotely.
• The ability to work Monday to Friday – 2:00 PM to 10:00 PM IST.

Director, Marketing Analytics, Marketing Measurement

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

 

 

Salary Range:

$226,000.00 – $294,000.00

 

 

 

 

 

What’s the role?

 

We are looking for a Director of Marketing Measurement to help lead our efforts to measure and optimize our paid marketing program. If you are passionate about marketing attribution, generating channel and user insights, and using data to identify growth opportunities, this is an exciting opportunity for you!

 

As the Director of Marketing Measurement, you will lead a set of teams focused on measuring and optimizing our paid marketing investments ($500M+ per year), including digital performance channels, mid-funnel video, linear TV, as well as other Above the Line tactics. If you thrive in a fast-paced environment, possess deep marketing analytics experience, and enjoy partnering with senior marketing leaders to deliver compelling solutions to complex problems, this could be the perfect match!

 

This is a full-time position reporting to the Senior Director, Marketing Analytics & Strategic Finance. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more about our flexible work options and vaccination policy here.
What’s this team like at Etsy?

• The Marketing Analytics team partners closely with leads across the Marketing org and Product & Engineering to identify and pursue growth opportunities, measure the impact of our efforts, and optimize our marketing investments.
• More broadly, the Analytics team at Etsy helps drive the success of our partners by providing meaningful insights, industry-leading measurement techniques, and access to the metrics, data, and tools needed for decision-making and optimization. We partner with our peers through all stages of development: identifying initial opportunities, analyzing the impact of our efforts, and highlighting improvement areas. Ultimately, the team’s work strengthens Etsy and helps continuously improve the Etsy experience.

 

What does the day-to-day look like?

• Lead two Analytics teams responsible for measuring and helping optimize our paid marketing program
• Lead efforts to evolve our approach to marketing attribution, with a rigorous focus on incrementality
• Collaborate with leads across Marketing, Product, and Engineering to develop our near-term roadmap and long-term strategy for increasing the impact and efficiency of our paid marketing efforts
• Present key insights and recommendations to senior stakeholders across the company
• Raise the skill level of our Analytics function through the introduction of strong practices, processes, tools and close mentorship of both direct reports and broader team
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 8+ years of experience leading marketing analytics initiatives
• Significant experience leading marketing attribution efforts, including data-driven attribution and media mix modeling (MMM), for both click- and impression-based channels
• Strong track record of high impact strategic contributions
• Proficiency with SQL, Looker, R/Python
• Experience with large datasets and using data to influence business decisions
• Experience presenting to senior leadership, distilling technical insights into crisp and compelling narratives
• Excellent judgment, strong problem-solving skills, and capacity to make data-driven recommendations in ambiguous situations
• A trust in and dedication to Etsy’s vision, mission and values

 

Additional Information

What’s Next
If you’re interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you’d like. As we hope you’ve seen already, Etsy is a place that values individuality and variety. We don’t want you to be like everyone else — we want you to be like you! So tell us what you’re all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

Project Manager

Etsy is seeking a motivated and detail-oriented Project Manager within our Operations Team. You will play a key role in coordinating the activities and timelines of small to medium-scale campaigns and channel support projects. You will manage the execution of specific project components, ensuring they align with overall project goals and are completed on time and within budget. You will monitor project progress, identifying blocks, and address project challenges. This role offers an opportunity to contribute to the achievement of strategic goals and to develop your project management skills in a supportive environment.

This is a full-time position reporting to the Director, Creative Operations. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

 

This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our  work modes and workplace safety policies here.

 

What’s this team like at Etsy?
Our team inspires collaboration, structure, and process to bring creative ideas to life both on time and under budget. We are passionate about Etsy’s mission to keep commerce human, and that passion drives everything we do.
What does the day-to-day look like?

Project Planning & Execution and Operational Support will be key to this role.

• Coordinate project activities and timelines, ensuring tasks are completed on schedule.
• Coordinating the successful execution of small to medium-scale projects across various marketing channels.
• Manage the execution of specific project components, aligning with the overall project plan.
• Monitor project progress, identify potential issues, and address them promptly.
• Communicate with stakeholders to provide updates, set expectations, and resolve day-to-day project issues.
• Assist in facilitating meetings and presentations to ensure clear communication of project goals and progress.
• Operational Support:Contribute to process improvements related to your workstream, helping to enhance efficiency and effectiveness.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

 

Qualities that will help you thrive in this role are:

• 5+ years of experience in Marketing and Creative Operations, Project Management, or Production.
• Strong organizational and time management skills.
• Adept at coordinating multiple tasks and ensuring project components are delivered on time.
• Excellent problem-solving skills and can address day-to-day project issues efficiently.
• Strong communication and interpersonal abilities.
• Proficiency in project management software and tools is a plus.

 

Product Designer

Design Systems are foundational to product development at Etsy, enabling teams to build brand-aligned, inclusive, usable products at scale. As a Product Designer, you will play a pivotal role in shaping the next evolution of our Design System and how our products express Etsy’s brand.

 

In this role, you will focus on craftsmanship and execution, which includes creating new components, updating existing ones, and maintaining comprehensive design documentation. You will work directly with Design, Product and Engineering leadership to craft our growing landscape of systems and influence the future of Etsy’s customer experience. Your work will have a multiplier effect as your products are used by all product teams, and touch every piece of the customer journey.

This is a full-time position. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

 

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our  work modes and workplace safety policies here.

 

What’s this team like at Etsy?

• We craft the patterns, guidelines, styles and components that make up the fabric of Etsy’s customer experience.
• Our product teams use Etsy’s mature Design System, “Collage”, to build beautiful, engaging, inclusive, accessible and useful products consistently to Etsy’s Buyers and Sellers.
• You will collaborate directly with Design, Product and Engineering across all platforms to craft our growing landscape of systems.
• Design Systems is a truly cross-functional, cross-platform team made up of 10+ web and native designers and engineers who are fun, curious, collaborative, passionate leaders – if that resonates with you, please join us!

 

What does the day-to-day look like?

• Design and maintain components, patterns, styles, and guidelines for our web and native Design System and Figma component libraries
• Create and update clear, comprehensive documentation to support design and engineering usage for the Design System
• Leverage research and metrics to inform and validate design decisions, ensuring they are data-driven and user-centered
• Make sustainable, forward-thinking decisions to support future Design Systems growth
• Foster meaningful engagement with product designers by participating in our support programs, such as Office Hours, and educational workshops to promote Design System adoption
• Champion the use of Design Systems across Etsy
• Take part in weekly design critiques, workshops, all hands and squad meetings
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

 

Qualities that will help you thrive in this role are:

• You have worked with and contributed to a Design System used by other designers and engineers
• You are proficient in Figma with experience building and maintaining component libraries
• You have experience designing for web and native apps with a clear understanding of how to adapt to the unique aspects of each platform
• You have strong visual and interaction design skills, from prototyping to polished execution with an eye for pixel perfect detail
• You have a solid understanding of accessibility standards and are committed to creating inclusive and accessible designs for all users
• You’re a systems thinker who can unravel complex problems and deliver scalable, effective solutions
• You work well in a collaborative environment and effectively partner with designers, product managers, and engineers to drive projects forward