Identity. FENDI. The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.

Ecommerce Stockist- New York, NY – 57th Street Flagship

Position:

 

The E-Commerce Stockist is responsible for positively impacting the customers shopping experience by optimally training and supporting the store operations and team. They support the store leadership team with shipping and receiving merchandise, stockroom organization, inventory control, and housekeeping activities. In partnership with the team, the E-Commerce Stockist participates in the replenishment process to ensure outstanding customer service and product placement.

Crucial Duties & Responsibilities:
•    Instore fulfillment, packaging, and timely shipment of all online orders to be shipped from store (SFS)
•    Maintain an organized consumer facing buy online and pick up (BOPIS) staging area, ensuring that all expired BOPIS orders are processed per policy
•    Maintain and run inventory on all BOPIS/SFS supplies to ensure emergency supplies need to be purchased when vital
•    Work collaboratively with store leadership to access supply ordering portal to place timely orders to avoid delays in BOPIS/SFS fulfillment. In preparation for key moments (i.e., Sales, Product launches, etc…)
•    Responsible for training all teammates and checking for understanding on all Omni Channel functions.
•    Will demonstrate available training materials and conduct hands on training will ALL teammates
•    Review previous days/weeks fulfillment results ensuring they not just meet, but go above and beyond
•    Will partner with leadership to gain access to BI (Business Intelligence) reporting and use the data to drive positive results towards a 90% Omni Fulfillment rate across SFS and BOPIS
•    Partner with store leadership for investigation and reconciliation of any inventory discrepancies found during SFS fulfillment process
•    Will be encouraged to drive Omni specific store contests & recognition in store
•    Consistently models FENDI’s service standards and selling ceremony
•    Proactively seek personal learning and development opportunities to elevate leadership abilities and individual performance

 

Additional information:

 

Qualifications:
•    Minimum 2 years of operational experience within retail
•    Minimum High School Diploma
•    Ability to receive feedback and act when appropriate
•    Proven intuition for business
•    Demonstrated ability to communicate optimally with leadership and store team
•    Demonstrated collaborative skills and ability to work well within a team environment
•    Ability to prioritize multiple tasks while working in a fast-paced and deadline-oriented environment
•    Computer and technology proficient
•    Ability to perform all major job functions
•    Ability to move or handle merchandise up to 25lbs.
•    Experience with SFS (Ship from Store) programs
•    Flexible availability: some nights, weekends, and holidays

Store Manager – Atlanta, GA – Phipps Plaza

As a Fendi Store Manager, you will be the owner of the business, a Fendi Ambassador, and accountable for overall store performance. You will oversee and lead the management of the store, employees, merchandise and achieve store targets while building a positive experience for the internal and external client. You are responsible for leading and inspiring the team, building succession plans and internal growth paths for all team members.

Responsibilities:

Business Development and Performance Management:

• Drive and increase sales performance for overall business.

• Analyze the business, propose, and implement action plans to improve results, generate sales for each product category new crafting clients and reactivating former ones.

• Develop a sales strategy, working cross-functionally with corporate partners.

• Market authority, identifying new opportunities to attract and retain clients.

• Develop and deliver events and incentives to grow the business.

• Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.

• Be present on the sales floor, continuously empower sales staff to meet assigned sales through authentic client experience.

• Collaborate with the Retail Events team for the organization of local events.

Client Management:

• Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.

• Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.

• Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.

• Improve Mystery Shop Results with action plans.

• Cultivate a strong private appointment culture.

Administrative & Operations Management:

• Ensure alignment and partnership between front of house and back of house.

• Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.

• Control vital actions to optimally control costs and ensure efficient operation in store.

• Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.

• Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.

• Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.

• Ensure team follows all company policies and procedures

• Lead the team with health and safety protocol and processes

Visual Merchandising:

• Maintain merchandising standards.

• Know the bestsellers and have them on display all the time.

Team Management:

• Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings to mentor and deliver timely feedback.

• Ensure all Top Store initiatives are rolled out, updated, and understood by the team.

• Attract and recruit the best talent available in the market through networking and scouting.

• Implement company policies while adhering to accurate procedure regarding disciplinary action.

• Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.

• Identify individual and team training needs.

Qualifications:

• Minimum 5 years’ related experience, luxury retail preferred.

• Strong drive for results; goal oriented.

• Excellent social skills: the ability to communicate optimally both verbally and in writing.

• Ability to use POS system and its inventory management functions.

• RTW experience preferred.

• Foreign language skills are a plus.

• Ability to work in a collaborative team environment.

• Ability to lift boxes/weight up to 10 lbs.

• Organizational and strong digital literacy required.

• Must have flexible schedule: some nights, weekends, and holidays.

Assistant Store Manager – Las Vegas, NV – The Shops at Crystals

As a Fendi Assistant Store Manager, you will provide support in the overall management of the team, merchandise, and client experience. You will lead and develop the team to ensure delivery operational excellence, drive the achievement of sales, and ensure that the highest level of client experience is always delivered. Along with the Store Manager, you will lead and inspire the team, help build succession plans and internal growth paths for all team members.

Responsibilities:

Team Management & Development

• Empower and support the team so that they perform at their highest level to meet their individual and store objectives.

• Support in-store training routine and on-boarding of new hires.

• Assume the role of Store Manager in the absence of the Store Manager.

• Supervise store personnel and implement company policies.

• Identify, recruit, and develop talents in collaboration with the store leadership.

• Lead and empower the team to drive business: build a positive and harmonious work environment and champion collaboration within the team.

• Proactively assess and lead performance of the team associates.

• Act as a role model demonstrating sales leadership to the team by supporting them with Customer Journey, selling ceremony, client retention and encouraging cross selling.

• Ensure policies, brand standards and grooming guidelines are communicated and implemented.

Client and Business Management

• Build and maintain client books, in-store appointments, meeting sales objectives.

• Handle quality of customer service to meet customer expectations.

• Help to develop improvement plans for improving Mystery Shopper Results.

• Implement appropriate CRM tools and develop dedicated clients.

• Be aware of market trends and give feedback to Store Manager.

• Support in building long term client relationships, leveraging the clienteling tools.

• Establish a client-centric mentality in store to ensure the highest level of client experience and proactively handle any situation that may arise.

• Partner with store leadership to communicate and encourage the team on corporate strategy and relevant business operations.

• Cultivate action plans to help boost business and increase product performance, leveraging visual merchandise, clienteling, training and collaboration.

Visual Merchandising

• Work with the Visual Merchandising Ambassador to ensure Visual Merchandising is consistent with Company standards; periodically align visual merchandising and sales performance.

Inventory Management

• Ensure that merchandise is accurately handled, displayed, stored, and maintained by team.

• Support in maintaining inventory accuracy and shrink rates within company standards, such as making sure cycle count procedures are accomplished per guidelines.

• Ensure opening/closing counting duties are completed as required.

Retail Performance

• Ensure accurate procedures are being met regarding cash, credit card and check processing.

• Ensure petty cash is in accordance with company policy and procedure.

• Support in ensuring top store standards is being implemented and met.

• Deliver morning briefs.

Qualifications:

• Minimum 5 years’ leadership experience in retail preferred.

• Minimum 3 years’ luxury experience preferred.

• Bachelor’s Degree or equivalent experience a plus.

• Strong drive for results; goal oriented.

• Proactive interpersonal abilities: the ability to communicate effectively both verbally and in writing.

• Proficiency to use POS system and its inventory management functions.

• RTW experience preferred.

• Foreign language skills are a plus.

• Aptitude to work in a team environment.

• Ability to lift boxes / weight up to 10lbs.

• Organizational and strong digital literacy required.

• Flexible availability, some nights, weekends, and holidays.

Store Manager – Santa Clara, CA – Valley Fair

As a Fendi Store Manager, you will be the owner of the business, a Fendi Ambassador, and accountable for overall store performance. You will oversee and lead the management of the store, employees, merchandise and achieve store targets while building a positive experience for the internal and external client. You are responsible for leading and inspiring the team, building succession plans and internal growth paths for all team members.

Responsibilities:
Business Development and Performance Management:
•    Drive and increase sales performance for overall business.
•    Analyze the business, propose, and implement action plans to improve results, generate sales for each product category new crafting clients and reactivating former ones.
•    Develop a sales strategy, working cross-functionally with corporate partners.
•    Market authority, identifying new opportunities to attract and retain clients.
•    Develop and deliver events and incentives to grow the business.
•    Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
•    Be present on the sales floor, continuously empower sales staff to meet assigned sales through authentic client experience.
•    Collaborate with the Retail Events team for the organization of local events.
Client Management:
•    Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.
•    Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
•    Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.
•    Improve Mystery Shop Results with action plans.
•    Cultivate a strong private appointment culture.
Administrative & Operations Management:
•    Ensure alignment and partnership between front of house and back of house.
•    Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.
•    Control vital actions to optimally control costs and ensure efficient operation in store.
•    Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.
•    Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
•    Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.
•    Ensure team follows all company policies and procedures
•    Lead the team with health and safety protocol and processes
Visual Merchandising:
•    Maintain merchandising standards.
•    Know the bestsellers and have them on display all the time.
Team Management:
•    Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings to mentor and deliver timely feedback.
•    Ensure all Top Store initiatives are rolled out, updated, and understood by the team.
•    Attract and recruit the best talent available in the market through networking and scouting.
•    Implement company policies while adhering to accurate procedure regarding disciplinary action.
•    Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.
•    Identify individual and team training needs.

 

Additional information:

 

Qualifications:
•    Minimum 5 years’ related experience, luxury retail preferred.
•    Strong drive for results; goal oriented.
•    Excellent social skills: the ability to communicate optimally both verbally and in writing.
•    Ability to use POS system and its inventory management functions.
•    RTW experience preferred.
•    Foreign language skills are a plus.
•    Ability to work in a collaborative team environment.
•    Ability to lift boxes/weight up to 10 lbs.
•    Organizational and strong digital literacy required.
•    Must have flexible schedule: some nights, weekends, and holidays.