GoKwik has its registered office on the 2nd Floor, Coworks Golf Course Road Gurugram, Haryana 122001, India. GoKwik is an e-commerce enabler that provides full-stack solutions to D2C brands, marketplaces, omnichannel brands and other e-commerce players.
Engineering Manager
About GoKwik
GoKwik is a platform for solving shopping experience problems on e-commerce websites on the internet. We are trying to democratize the shopping experience. GoKwik covers the entire user journey from the point of placing orders till the orders get delivered to provide a shopping experience like never before. We use technologies including Artificial Intelligence and Machine Learning to solve the most complex e-commerce problems and provide a seamless shopping experience to millions of e-commerce users. With GoKwik, you will definitely go quick!
Job Description
Function: Software Engineering → Backend Development
- Golang
- Java
- Node.js
- Python
- Ruby
We are looking for someone who can help us break down barriers and build the technical architecture of our one-of-its-kind solution, which is solving the pressing problem in the E-Commerce Industry which includes Fraud Prevention engineering, Payments, and 1-click checkout. Today, all these verticals work in unison to solve 100+ merchants’ or some of the e-commerce marketplaces’ daily problems at scale and we need someone who can help merchants or marketplaces to be able to operate their e-commerce business even more efficiently and at scale. Get ready for SQL and NoSQL databases, distributed systems, complex business logic, and highly optimized multithreaded code on the edge of capabilities. We are looking for an experienced software engineer to be a key contributor to our success and drive the strategic development of the services. Our backend stack is currently written in Python, Golang, and NodeJS and user interfaces are written using ReactJS.
Responsibilities:
- Guide an engineering team in developing high-quality applications that provide a delightful user experience and meet business expectations.
- Be responsible for the continuous improvement of the operations, processes, methodologies, technology choices, and practices of the team.
- Coach and mentor Software Engineers of varying levels.
- Guide career development and performance planning for team members.
- Be responsible for onboarding, training, and continuing education of team members.
- Conduct regular performance reviews for team members.
- Align with Product Management to set the strategic direction of the product.
- Collaborate with Enterprise Architecture to set the technical architecture of the product.
- Drive agile development methodologies every day.
- Guide the engineering team in developing best practices and standards that the team will use to create clean, reusable, well-structured, and maintainable code.
- Ensure that the features deployed have technical integrity and stability.
- Ensure all code is reviewed appropriately and meets quality, operational, and architectural standards needed for successful product delivery.
- Participate in fostering an environment that promotes clarity, transparency, and openness between engineers and business partners.
- Participate in annual team budget development and management.
Requirements:
- Bachelor’s degree (or related experience equivalent) in a related field such as Computer Science, Computer engineering, Applied Mathematics, or Applied Sciences.
- 2 years of experience in leading or managing development teams, combined with a minimum of 9 years of hands-on experience in software engineering on development teams – strong preference for candidates with Node.js development background.
- Experience in automated testing practices including unit testing, integration testing, and/or performance testing.
- Experience using code versioning tools such as Git.
- Experience with Agile development methodology.
- Demonstrable success as a software engineering lead who can focus on results in an Agile environment.
- Expertise in application development in modern object-oriented programming languages.
- Expertise in building and integrating with web services and Restful APIs.
- Understanding of modern cloud architecture and tools.
- Proficient in SQL or other relational data storage technologies.
- Mastery of applicable development tools, technologies, methodologies, design patterns, and best practices.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to build positive relationships with internal stakeholders.
- Ability to mentor and help develop team members.
Why Explore a Career at GoKwik
At GoKwik you have the liberty to work from anywhere. You choose your workplace – It could be mountains, beaches or even the comfort of your home
Values That Define Us
We believe in creating a combination of technology, talent and transformation. Best part, we do this remotely. GoKwik is centered around the philosophy of going 0-1 with innovation, intelligence and imagination.
Innovation
Innovation forms the core of GoKwik. We believe in creating innovative products that solve hard hitting customer problems.
Merchant 1st
All GoKwikers work towards enhancing Merchant Experience in everything that we do directly or indirectly.
Talent
We believe talent has no boundaries. We only believe in acquiring talent based on potential and perception.
Associate Director – Customer Success
Summary :
As an Associate Director- Customer Success in the Merchant Success Team , you will be responsible to Interact & handle our Merchants/Accounts & leverage data to drive conversion improvements, provide key data-driven insights & indirectly improve GMV of Merchants, you would be closely working with our Customer Engineering, Technology & Product Team.
Looking for folks who are looking to drive a tonne of impact in early stage startups and are excited about seeing their insights translate into actions quickly!
You’ll spend time on the following:
- Collect relevant information about customers’ behaviour and analysing the data to track new opportunities
- Preparing analytical reports about the progress of customer relationships and presenting them to the management
- Serve as the main point of contact in all matters related to merchant concerns and needs
- Build and strengthen merchant relationships to achieve long-term partnerships
- Maintain accurate merchant records, keeping track of any contract updates and renewals
- Manage accounts by understanding the merchant’s needs/use-case, identifying any upsell/cross-sell opportunities & ensuring the delivery of the committed services.
- Proactively identify churn risks and implement mitigation strategies.
- Lead customer project management efforts, establishing success strategies with clear objectives, stakeholder mapping, milestones, risk assessment, and metrics to achieve business goals within predefined timelines.
- Manage internal stakeholder relationships with product, marketing, engineering, and support teams to deliver customer value.
- Work closely with the product team to give feedback on the product enhancement based on merchant’s feedback
We’re Excited About You If You :
- Experience in working on a B2B SaaS Product in a customer facing role.
- Experience defining requirements and using data and metrics to draw business insights.
- Experience making business recommendations and influencing stakeholders.
- High Comfort with Excel.
- Experience making business recommendations and influencing stakeholder
- 7-10 years of Work exposure of working with data rich environments like Ad-Tech, Fin-Tech, E-Commerce Business Analysis.
- Experience in developing requirements and formulating business metrics for reporting, familiarity with Metabase, Excel
- Ability to handle multiple tasks, such as communication and record keeping
- Strong verbal and written communication skills
- Ability to adapt to fast-paced working environments
- Solid understanding of industry trends
- Extensive knowledge of the company’s products or services
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
Applied Scientist 1
Job Description
Function: Data Science and Analysis → Data Science / Machine Learning
- Computer Vision
- Data Mining
- Machine Learning
- NLP
- PyTorch
- Python
- TensorFlow
We are looking for a motivated, self-driven data scientist to join us to transform how e-commerce is enabled. You would work in an exciting and fast-paced environment, collaborating closely with teams across the company including products, tech, ML ops, and data engineering teams to help us build industry firsts state-of-the-art machine learning models for the e-commerce industry. You will work as part of an organization that brings together talent in machine learning, natural language processing (NLP), and deep learning.
Responsibilities:
- Developing state-of-the-art machine learning models.
- Working closely with ML OPS and data engineers to deploy these machine learning models.
- Collaborate closely with the product team to understand business needs and incorporate that into thinking around feature engineering and model development.
- Designing and executing offline/online experiments.
Requirements:
- Bachelor’s degree in computer science or closely related field.
- 1 -3 years of experience in the areas of data science and machine learning.
- Experience in classification problems and natural language processing (NLP) would be highly preferred.
- Proficiency in Python and pyspark.
- Familiarity with Tensorflow or PyTorch.
- Excellent problem-solving and data analysis skills, with expertise in developing or applying predictive analytics, statistical modelling, A/B experiments, data mining, and machine learning algorithms at scale.
- Excellent communication skills and ability to collaborate in a multi-disciplinary team consisting of ML OPS engineers, product managers, and other data scientists.
- Key differentiation- Grounded in a growth mindset, bias for action, and demonstrating integrity and accountability.