Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead continuing to redefine luxury while celebrating creativity, Italian craftsmanship, and innovation.
GUCCI Lead Client Advisor – King of Prussia
If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.
Job Description
Role Mission
As a Gucci Lead Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.
You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Lead Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.
Key Accountabilities
Team
- Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;
- Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;
- Assist in the development and growth within your team;
- Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.
Client
- Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;
- Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;
- Attract new clients by being a Brand Ambassador through networking within the community;
- Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.
Operations
- Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;
- Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
- Support the daily operations of the store when management is not present;
- First point of contact should a difficult client issue arise.
Key Requirements
- Sales management experience in retail, luxury retail, or service-related industry preferred;
- Bachelor’s Degree in a related field is preferred;
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
- Ability to manage competing priorities in a fast-paced environment;
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
- Industry awareness and strong business acumen;
- Strong verbal and written communication skills and excellent organizational skills;
- Passion for the Fashion Industry;
- Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
Key Pillars for Ways of Working
- Execute the mission of the role with a Radically Client-Centric mindset;
- Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
- Be Relentlessly Creative and approach challenges with an innovative mindset;
- Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.
Key Behaviors to Amplify What We Do
Explore
Considerate Thinker
- Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
- Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
- Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate
- Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
- Builds trust-based relationships across boundaries and encourages collaboration
- Adapts own style to communicate impactfully
People Enabler
- Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness
Build
Continuous Learner
- Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
- Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization
- Qualified candidates must have the proper work authorization to work in the United States
Accessibility
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.
When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.
GUCCI Client Advisor – King of Prussia
The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.
Key Accountabilities
- Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
- Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
- Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;
- Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;
- Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
- Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
- Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;
- Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;
- Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
- Maintain a neat and organized understock and stock room;
- Adhere to Gucci image standards and guidelines;
- Follow all company policies and procedures.
Key Requirements
- Bachelor’s Degree preferred;
- 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
- Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;
- Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;
- Strong organization and follow-up skills are essential;
- Accuracy and attention to detail;
- Candidate should be team-focused with a desire to collaborate effectively;
- Ability to work in a fast moving and dynamic environment;
- High flexibility and ability to adapt to different customers;
- Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.
Key Pillars for Ways of Working
- Execute the mission of the role with a Radically Client-Centric mindset;
- Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
- Be Relentlessly Creative and approach challenges with an innovative mindset;
- Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.
Key Behaviors to Amplify What We Do
Explore
Considerate Thinker
- Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
- Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
- Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate
- Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
- Builds trust-based relationships across boundaries and encourages collaboration
- Adapts own style to communicate impactfully
People Enabler
- Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness
Build
Continuous Learner
- Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
- Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization
- Qualified candidates must have the proper work authorization to work in the United States
GUCCI Merchandising Manager -Men’s Shoes
The Gucci Merchandising Manager – Men’s Shoes is responsible for the buying activities of these categories for the retail and eCommerce channels in North America. As the Merchandising Manager, you will buy with client centric focus, tailor the assortment for each market and store, and ensure seamless cross-functional in-season cooperation with other departments to support brand objectives and maximize sales and sell-through.
Key Accountabilities
Buying
- Adapt and implement the Worldwide (WW) buying strategy at the regional level based on market’s specificities/priorities
- Collaborate and coordinate special projects across categories during the buying campaign (capsules, holidays, buy now wear now, precious skin, caravans, etc.)
- Perform in-season analysis and strategy proposal to optimize assortments by store
- Ensure that the carryover product assortment is consistently monitored and revised to maximize potential by store
- Coordinate and collaborate across various regional functions on launches, new store openings, renovations, closures, events, etc.
- Coordinate with Inventory Planning to define the rules for stock distribution of newness and carry over styles
- Monitor in-season cancellation proposals and follow up with Inventory Planning and Supply Chain
- Partner with other Merchandising team members in cohesive development and execution of merchandise assortment and buying plans
Analysis and Feedback
- Monitor category business to maximize business priorities/opportunities
- Monitor sales and sell-through and initiate appropriate strategies and tactics to optimize stock and boost sales
- Review competitor activity and monitor internal and external pricing to raise opportunities to optimize positioning on key products
- Collect and share qualitative comments on business to corporate merchandising counterparts
- Analyze stock level, delivery status, and merchandise allocation of assigned product categories in collaboration with Inventory Planning and identify growth opportunities
Store Visits
- Conduct regular store visits (Gucci and competitors) based on business needs
- Help highlight important product information, assortments and product buying strategies to store teams
- Participate and collaborate with the store teams in product knowledge training
- Work closely with visual merchandising and retail to address tactical opportunities around space allocation and product presentation
- Track and highlight market specific clientele purchasing patterns
Merchandise Planning
- Conduct sales plan reviews with regional and worldwide planning teams
- Evaluate sales potential by event/store to inform open-to-buy opportunities at store level
- Evaluate the sales potential of products and collections by functions, lines, and price ranges to cover different customer segments and nationalities
Visual Merchandising
- Provide strategic input for visual set-ups to positively impact business
- Provide visual merchandising with necessary buying information and collaborate to facilitate implementation of product presentation strategies on new and existing product
- Collaborate with other merchandising team members on cross-category projects to give visual merchandising complete visibility to execute actions
- Continuously share updates in carry over assortment strategies and performance to fine tune displays
- Share performance feedback and visual product priorities to help visual merchandising implement relevant strategies that will benefit the business
Key Requirements
- Bachelor’s degree in Fashion, Business, Finance, or related discipline desired
- A minimum of 4-5 years of relevant buying experience gained within a fashion and/or luxury environment
- Advanced proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
- Must be organized with the ability to manage multiple tasks in a fast-paced environment with changing priorities
- Excellent communication skills – verbal and written
- Flexibility to travel with short notice domestically and internationally – amount to be determined based on the needs of the business
- Able to work a demanding schedule, which can include on an ad-hoc basis evenings, weekends, and holidays
Key Pillars for Ways of Working
- Execute the mission of the role with a Radically Client-Centric mindset
- Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working
- Be Relentlessly Creative and approach challenges with an innovative mindset
- Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors
GUCCI Team Manager – New York Fifth Avenue
As a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.
You will lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.
Key Accountabilities
Team
- Working on the selling floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;
- Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;
- Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;
- Lead morning briefings as and when required, delivering key business communication and daily objectives;
- Develop and lead cross category focus, ensuring your team can and do sell all categories across all floors;
- Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;
- Participate in attracting, recruiting, and onboarding a high performing team;
- Monitor your team’s adherence to company policies and procedures; following up when needed.
Client
- Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset;
- Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;
- Achieve business objectives by utilizing the company consumer management client segmentation strategy;
- Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;
- Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;
- Monitor client advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence;
- Lead by example on the selling floor in embracing the Gucci selling ceremony;
- Manage the customer flow on the selling floor to ensure all clients are attended to and exceptional service is delivered;
- Manage and resolve customer service issues with the end goal of retaining the client relationship.
- Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities;
- Monitor monthly consumer management database reporting;
- Strong grasp on KPI’s and ability to strategize when performance standards are not met;
- Fully support and align with all key business initiatives and new product launches;
- Lead and support company driven local events and product launches, ensuring client attendance and sales results are met;
- Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.
Product
- Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;
- Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;
- Provide insights to Store Director and Visual Merchandising team to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;
- Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring their awareness of market trends and competitors;
- Utilize digital platforms to support store and online product sales.
Operations
- Collaborate with Operations, Human Resources, Loss Prevention, and other cross functional departments while adhering to and enforcing all company policies and procedures;
- Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;
- Support and maintain visual merchandising standards set by the WW headquarters;
- Maintain full organization of company assets in the back of house and front of house per the worldwide stock guidelines;
- Daily maintenance of the consignment program to ensure compliance and adherence to company policy and procedures;
- Responsible for tracking all special orders through merchandising communication;
- Weekly communication of bestseller needs through the Business Planning replenishment program.
Key Requirements
- Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry;
- A Bachelor’s Degree in a related field is preferred;
- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
- Proven ability to drive positive client experiences that build loyalty and deliver measurable results;
- Ability to manage competing priorities in a fast-paced environment;
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
- Industry awareness and strong business acumen;
- Strong verbal and written communication skills and excellent organizational skills;
- Passion for the fashion industry;
- Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;
- Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
Key Pillars for Ways of Working
- Execute the mission of the role with a Radically Client-Centric mindset;
- Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
- Be Relentlessly Creative and approach challenges with an innovative mindset;
- Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.