Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead continuing to redefine luxury while celebrating creativity, Italian craftsmanship, and innovation.

GUCCI Client Advisor – Fort Worth Clearfork

The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand.  Passion for the brand is conveyed through creating a branded, luxury client experience.

Key Accountabilities

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
• Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;
• Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;
• Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
• Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;
• Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
• Maintain a neat and organized understock and stock room;
• Adhere to Gucci image standards and guidelines;
• Follow all company policies and procedures.

Key Requirements

• Bachelor’s Degree preferred;
• 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;
• Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;
• Strong organization and follow-up skills are essential;
• Accuracy and attention to detail;
• Candidate should be team-focused with a desire to collaborate effectively;
• Ability to work in a fast moving and dynamic environment;
• High flexibility and ability to adapt to different customers;
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

GUCCI Team Manager – New York Fifth Avenue

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Job Description

Role Mission

As a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.

You will lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.

Key Accountabilities

Team

• Working on the selling floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;
• Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;
• Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;
• Lead morning briefings as and when required, delivering key business communication and daily objectives;
• Develop and lead cross category focus, ensuring your team can and do sell all categories across all floors;
• Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;
• Participate in attracting, recruiting, and onboarding a high performing team;
• Monitor your team’s adherence to company policies and procedures; following up when needed.

Client

• Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset;
• Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;
• Achieve business objectives by utilizing the company consumer management client segmentation strategy;
• Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;
• Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;
• Monitor client advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence;
• Lead by example on the selling floor in embracing the Gucci selling ceremony;
• Manage the customer flow on the selling floor to ensure all clients are attended to and exceptional service is delivered;
• Manage and resolve customer service issues with the end goal of retaining the client relationship.
• Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities;
• Monitor monthly consumer management database reporting;
• Strong grasp on KPI’s and ability to strategize when performance standards are not met;
• Fully support and align with all key business initiatives and new product launches;
• Lead and support company driven local events and product launches, ensuring client attendance and sales results are met;
• Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.

Product

• Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;
• Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;
• Provide insights to Store Director and Visual Merchandising team to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;
• Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring their awareness of market trends and competitors;
• Utilize digital platforms to support store and online product sales.

Operations

• Collaborate with Operations, Human Resources, Loss Prevention, and other cross functional departments while adhering to and enforcing all company policies and procedures;
• Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;
• Support and maintain visual merchandising standards set by the WW headquarters;
• Maintain full organization of company assets in the back of house and front of house per the worldwide stock guidelines;
• Daily maintenance of the consignment program to ensure compliance and adherence to company policy and procedures;
• Responsible for tracking all special orders through merchandising communication;
• Weekly communication of bestseller needs through the Business Planning replenishment program.

Key Requirements

• Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry;
• A Bachelor’s Degree in a related field is preferred;
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results;
• Ability to manage competing priorities in a fast-paced environment;
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Industry awareness and strong business acumen;
• Strong verbal and written communication skills and excellent organizational skills;
• Passion for the fashion industry;
• Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

GUCCI Store Director – Saks New York

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role Mission

As a Gucci Store Director, you will lead and support all activities to achieve store business objectives, demonstrating an unsurpassed service culture. You will perform with high integrity in operations, loss prevention compliance, human resources management, as well as in visual merchandising presentation. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Store Director, you will represent the brand as a Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace.

Key Accountabilities

Business Leader

• Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability;
• Analyze monthly store performance and reporting current trends to cover every aspect of the business including competitor performance;
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided and annual mystery shop goals are met;
• Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches;
• Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy and partner with the appropriate internal departments for product support;
• Communicate company set KPI’s and identify strategies to ensure performance standards are met;
• Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category and client tier segment;
• Lead the team to consistently establish relationships and propose local events through continuous networking and support product launches that promote high client attendance and strong sales results;
• Proactively follow current competitors and fashion trends, industry news and new innovations in technology.

Performance and Talent Management

• Conduct monthly coaching/counseling sessions with associates to review performance and provide constructive, timely feedback;
• Oversee performance check in process for all store employees and establish goals;
• Identify and create action plans, building development plans for all employees;
• Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping;
• Ensure a consistent and branded onboarding experience for all new hires;
• Manage the allocation of staff resources and scheduling to effectively drive sales and ensure an elevated level of customer service;
• Partner with Market Director and Human Resources People Partner for all employee relations issues to ensure effective resolution.

Client Development

• Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients;
• Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events;
• Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;
• Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team;
• Monitor monthly CRM database reporting to ensure the capture of meaningful customer data for the purpose of building relationships to personalize future client development opportunities.

Operations

• Collaborate with Operations, Human Resources, Loss Prevention, etc. while adhering to and enforcing all company policies and procedures;
• Monitor store expenses and maintain store operating budget while aiming to reduce overall cost;
• Ensure timely submission of accounts payable invoices and cash disbursement polices;
• Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;
• Oversee the processing of daily incoming and outbound merchandise requests and shipments;
• Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees;
• Support and maintain visual merchandising standards set by the Worldwide headquarters;
• Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters;
• Maintain the borrow log and consignment program ensuring that it is current and adheres with company policy and procedures.

Key Requirements

• Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry;
• Bachelor’s Degree in a related field is preferred;
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
• Ability to manage competing priorities in a fast-paced environment;
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Industry awareness and strong business acumen;
• Strong verbal and written communication skills and excellent organizational skills;
• Passion for the Fashion Industry;
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

GUCCI Flagship Coordinator – New York Fifth Avenue

The Gucci Flagship Coordinator acts as a strong partner to the Store Director in coordinating operational and administrative activities for the New York Fifth Avenue flagship store. In this role, you will serve as a “Gucci Ambassador” by promoting the philosophy and values of the brand. You must possess a positive attitude, excellent communication skills and a passion for the brand.

Key Accountabilities

• Coordinate the completion of all in-store new hire onboarding tasks, inclusive of ordering employee uniforms/IT equipment if applicable, and assist with in-store separation tasks;
• Process Concur expenses for management in line with Gucci policies;
• Monitor and replenish office supplies, coordinate maintenance and service of office equipment;
• Support with daily cash handling processes, inclusive of auditing, reporting and register opening/closing;
• Support the management team with after sales and operational procedures inclusive of client inquiries, repairs, returns and exchanges, consignments, special orders, and eCommerce sales processing;
• Assist in the administration of all events, appointments, in-store Client Engagement initiatives and follow-up requiring third party involvement (i.e., reservations, flowers, leisure activities);
• Work in close partnership with managers to audit, update and maintain store schedules in line with company guidelines.

Key Requirements

• 3-5 years of administrative experience;
• Resourceful and creative problem solver;
• Excellent master of all administrative tools and essential software (Word, Excel, PowerPoint, browsers, etc.);
• Must have excellent written and verbal communication and interpersonal skills;
• Ability to always perform highly accountable work with a strong sense of confidentiality linked to the function;
• Attention to details and compliance;
• Proactive and positive approach;
• Ability to prioritize and multi-task in a dynamic environment;
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays;
• Must be extremely well organized with attention to acute attention to detail

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.