Hero MotoCorp Limited is an Indian multinational motorcycle and scooter manufacturer headquartered in Delhi. It is one of the world’s largest two-wheeler manufacturer and has a market share of about 46% in the Indian two-wheeler industry. As of 27 May 2021, the market capitalization of the company was ₹59,600 crore.
Overview:
Hero Honda is hiring eligible and interested applicants for the post of Area Manager at their Jaipur, Rajasthan India locations. This role will be responsible for handling the day-to-day operations of a city and will be reporting to the head of Operations of Freedom.
To complete details for this job are as follows.
Role and Responsibilities:
- Responsible for managing the city team, hiring, training new recruits and assigning targets, formulating incentive plans as well as career planning for each member of the team
- Build and develop strong business relationships with the concerned local public & private authorities like
- RTO: For registration and other required clearance processes
- City & Traffic Police: Advance information on our processes, handling traffic rule violation cases etc.
- Metro, Bus Stand, Airports, Railway Stations: For possible tie-ups and demand Generation
- Colleges, Malls, Hospitals, Theatres: For parking space and demand generation
- Define the city growth strategy and ensure on-ground execution is aligned to the same
- Lead multi-layered operations teams by formulating goals, incentive programs etc.
- Launch cost effective offline marketing campaigns to create awareness in the city
- Should act as a team member when the same is not present
- Should be a single point of contact for taking all the incoming/outgoing calls related to the project
Academic Qualification & Experience
- 5+ years of experience in field activities related to Shared Mobility or Automobile Business
- Graduate (Post Graduate preferred)
Technical Skills/Knowledge
- Experience of Managing Operations in any shared mobility company
- Strong & relevant educational background, preferably, a post graduate.
- 5+ years of experience in ground operations, sales and marketing, delivering business numbers
- Experience in managing a team of 10+ members
- Good People management skills, managing layered in-house and external teams
- Should possess – strong ownership, work ethic, willingness to get hands dirty and an attitude to get stuff done, good business sense,
multitasking and prioritization abilities and the ability to handle ambiguity - Record of achieving targets – including planning, team management and execution of business plans
- Ability to break down and solve complex problems through analytical excellence and business acumen
- Knowledge of MS Office (MS Excel is mandatory), should be able to prepare and share reports at periodic intervals
Behavioral Skills:
- Good Communication
- Stakeholder Management
- Negotiation skills
- Lesioning
Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Findoutjob and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.
Territory Manager- Customer Experience
Role
As the Territory Manager- CE you will be part of the Customer Experience team and will report to the Area Service Manager.
The purpose of your role will be :
1. To ensure maximum customer connect to enhance customer experience
2. To facilitate Value added services to customer to enhance business penetration in order to generate more revenue
3. To implement Balanced Scorecard approach and points
4. To provide product support in the field
A purpose driven role for you
Your key responsibilities will include, but not limited to:
1. To drive revenue growth and maximisation of profitability in Dealer Service
2. To increase the Happiness Index (CEI & CES) and work on reducing the customer complaints by coordinating with all the stakeholders so that the end customer gets the delightful experience in the HMCL workshops
3. To ensure the timely submission of Warranty and FSC claims by the channel partners.
4. To reduction of non-claiming channel partners, reduce warranty rejection etc.
A Day in the life
As the TM- CE, your day will start on strategising and making plans on how to drive revenue growth and maximise it. This role will will allow you to interact with the different stakeholders from internal to external and provide you an exciting opportunity to explore on how to make a difference in the satisfaction levels of the customers directly
Academic Qualification & Experience
– BE / B Tech (Mech)
– Minimum 2-3 years as Territory manager in any OEM
Technical Skills/Knowledge
– Knowledge of Product & Variants
– Knowledge of systems & processes at Hero & channel partner
– Channel Management
– Technical/Commercial skills (DMS & SAP)
– Proficiency in MS Office(Advanced Excel)
Behavioural Skills
– Customer Complaint Management
– Inter-personal relationships/People Management Skills
– Effective Time Management
– Business Communication
– Effective Decision making
What will it be like to work for Hero
As the world’s largest manufacturer of motorcycles and scooters for the last 22 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your best.
About Hero
Headquartered in New Delhi (India), Hero MotoCorp is the world’s largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world.
Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America and the Middle East.
We have achieved the coveted milestone of 110 million cumulative production and sales since inception. Aligned with its Vision “Be the Future of Mobility”, Hero MotoCorp plans to achieve its next 100 million sales by 2030.
We have a globally benchmarked manufacturing and Research & Development (R&D) ecosystem that is spread across global geographies. Its R&D facilities are located in India and Germany – the Centre of Innovation and Technology (CIT) at Jaipur, India, and the Tech Centre Germany (TCG), near Munich. Hero MotoCorp’s eight ‘green’ manufacturing facilities are spread across India (6), Colombia (1) and Bangladesh (1).
Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index.
In 2022, Hero MotoCorp launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) – VIDA, Powered by Hero. VIDA has commenced sales of VIDA V1 – its first EV – in India and plans to launch the product in global markets.
We are one of the largest global corporate promoters of multiple sporting disciplines. Hero is globally associated with golf, football, field hockey, cricket and motorsports. Hero MotoSports Team Rally is one of India’s flag-bearers in global rally racing. The iconic golfer Tiger Woods is Hero MotoCorp’s Global Corporate Partner.
Be with the best. Be your best. Catch-up on all our latest openings.
Recruitment assessments – We at Hero are equal opportunity employer and committed to a policy of treating all its employees and job applications equally. Some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.