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H&M Group is a global fashion and design company, with over 4,000 stores in more than 75 markets and online sales in 60 markets. All our brands and business ventures share the same passion for making great and more sustainable fashion and design available to everyone.

Merchandiser-Lights

About the job

Company Description

H&M is a design driven global interior brand, offering contemporary décor and home accessories for every style and room. Made to inspire, the collections merge modern design and quality with affordable prices – enabling interior lovers across the world to create a personal home. Learn more about H&M here

Job Description

As the Merchandiser, you have ownership over executing the merchandising workflow to secure the best product offer. You have shared responsibilities in driving one or more processes in the development, quotation and order follow up processes as per the set plan/ goals to secure the best deal for products.

Job Responsibilities –

  • Collaboratively work with Product (Purchasing) Merchandisers, the Buying Office/Global Purchasing Organization and other functions, working as one team with shared responsibilities.
  • Responsible for managing requests and orders, following the company routines/methods and ensuring best deals and on time delivery.
  • Collaborate closely with internal and external stakeholders through effective negotiation skills and efficient communication to secure the best deal, and proactively follow up orders to secure the best quality and on time delivery.
  • Clear understanding of the priorities (of the Buying Office/Global Purchasing Organization) and balance their needs in the most efficient way. Work in a structured way and able to prioritize.

Travel- Biweekly visits to suppliers in North India.

Qualifications

Technical skills-Lamps and lamp shades material, product knowledge & technical knowledge will be preferred.

Soft skills- strong and clear communication skills, presentation skills, go getter attitude.

Benefits

Additional Information

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

HR Business Partner

Job Description

As HR Business Partner, you will have ownership over all HR matters of the specific business unit you’re working for. This includes both the strategic and the operational elements of the work.

Job Responsibilities: –

  • Responsible for supporting the business leaders with people-related insights in relation to the business strategy and analyzing the business needs pertaining to right competence and organization set up.
  • Responsible for performance management, talent management and succession planning for respective business unit.
  • Driving an agenda that promotes fairness, long-term retention, people development and the engagement of every team member.
  • Partner with the leaders of the businesses you are responsible for; to do this effectively you need to focus on people’s strengths and understand how the business works to a great level of detail.
  • Effectively collaborate with the specialist HR functions based in the region and global team
  • You deliver on the areas you have ownership for by living our values every day

Qualifications

Location-Delhi/Bangalore

Years of Experience- 7-8 years plus in a similar role

MBA in HR/Masters in HR/Psychology or any other equivalent

Skills – Stakeholder Management, Business strategy, critical thinking, problem solving, people management, understanding of employee lifecycle.

Cash Office Responsible

About the job

Job Description

As a COR, you are responsible for the cash office and shop floor administration. You train, inform and support the store team to ensure they are knowledgeable and competent in store stock, cash, banking and administration procedures.

Meeting the expectations of customers and colleagues at all times, as well as following H&M procedures and standards.

This position reports to the Store Manager and do not have anyone as direct reportee.

Key Responsibilities :

  • Responsible for the review, carry out and correction of the hour/payroll calculations of the employees in the store.
  • Ensure the cash office space is well organized, tidy and set up as per the best practices to ensure efficiency and good ways of working.
  • Ensure store’s compliance and legal requirement with all cash office routines for store audit.
  • Responsible for training and follow up in the store on check out, cash point procedures and routines linked to all areas of responsibilities.
  • Handle all internal & security related information, confidential and in line with H&M guidelines and routines.

Qualifications

Qualifications

To be successful in the role as Cash Office Responsible, we believe you have the below mentioned skills & experiences:

  • Inclusive, positive, creative, and willing to learn on the job, passionate for customer service and helping people find their style
  • A multi-tasker & flexible who enjoys working in a fast-paced environment with an eye for detail and who is ethical to cash handling.
  • 1-2+ years of transferrable experience welcome
  • Management experience in a customer-facing environment
  • Previous experience of admin and managing teams

Owned Media Lead

About the job

Job Description

As the Owned Media Lead, you are responsible for developing and implementing the strategy for owned media channels, in close collaboration with the global and regional Strategy & Planning team. Your role involves overseeing owned media planning, content analysis and development, and distribution to drive engagement, brand awareness, and customer loyalty. You will collaborate with cross-functional teams to ensure that owned media channels are effectively utilized to achieve marketing and business objectives.

You are analytical and insight-driven, and have strong interest in customer data, customer behaviour and how that impacts brand value and future business value. You are driven by turning insights into actions and plans, presenting your findings and recommendations in a clear way to stakeholders across functions. You work hands-on with planning and tactics, taking this out into daily operations.

Key responsibilities

  • You develop a comprehensive owned media strategy plan aligned with the overall marketing goals and target audiences, identifying key performance indicators (KPIs) and metrics to measure the success of owned media initiatives.
  • Collaborate with content creation teams within the region and globally to develop a content calendar and plan that aligns with brand messaging and resonates with the target audience across owned media channels.
  • Utilize customer insights and data analytics to segment the target audience for owned media channels and tailor content to meet their preferences and needs, in collaboration with CRM & Loyalty team.
  • Oversee the management and optimization of owned media channels together with Digital to ensure a holistic plan across all digital touchpoints, e.g. app, site, social, email and push, ensuring that the plan is synced with the overall holistic planning.
  • You closely collaborate with the content operations team to secure the right content in the right place at the right time for the customer and provide a feedback loop to the insights unit and global content teams.

    Qualifications

    To be successful in the role as Owned Media Lead, you should be analytical and insight-driven, and have strong interest in customer data, customer behaviour and how that impacts brand value and future business value. You are driven by turning insights into actions and plans, presenting your findings and recommendations in a clear way to stakeholders across functions. You work hands-on with planning and tactics, taking this out into daily operations.

    What you need to succeed:

  • Marketing, Advertising or business degree/relevant qualifications.
  • Extensive knowledge of owned media channels, content strategy, and audience engagement.
  • Analytical mindset and proficiency in data analysis to perform data-driven initiatives.
  • Excellent communication and presentation skills to convey owned media strategies and performance reports to various stakeholders.
  • Leadership skills to manage a team effectively and foster a collaborative work environment.

Retail Space Manager

About the job

Job Description

As the Retail Space Manager, you play a key part in securing the Expansion mission. You will lead the Regional Retail Space team and contribute to secure a store customer experience excellence in your region by creating and driving regional plans for commercial upgrades of our retail spaces across the portfolio. You are responsible for securing regional project planning and the management of the Key City projects and/or other new format roll-outs. You are the regional counterpart to the global Retail Experience & Design team, and a key link between regional Sales and Expansion teams.

You are a result driven, strategic and analytical person with great leadership skills combined with a visionary approach. You are a strong project manager, with great communication skills, who can bring the right team of experts together to drive a shared agenda. You work strategically and have a multichannel perspective in your long-term and short-term planning and decision-making. You collaborate effectively with groups of diverse people, and you communicate in an inspiring way to motivate colleagues and teams. You have a very good general understanding of many parts of our business, especially Sales and Expansion.

Key Responsibilities

  • Co-create the vision for the retail space in your region, based on global strategic direction.
  • Work closely with the regional Expansion management team as well as regional Sales, Store Design, Tech & Operations teams to ensure that the retail space plan is based on the customer behavior in all channels in your region, as well as the Brand Plan.
  • Have the full overview of commercial initiatives in the pipeline in your region, and act as a link between global Retail and regional Expansion teams, to ensure that projects are executed effectively and efficiently.
  • Secure project management of Key City projects together with the region and sales market. Aligning all stakeholders, driving decision-making, and ensuring the project is delivered on time.
  • Drive talent management by identifying and developing talents to build organization and diverse teams.

    Qualifications

    Being part of our omni journey means there is not one clear path. We ask of you to be opened to change and take part in creating an organization for the future. This is an opportunity for open-minded team players that by being curious, innovative, and forward-thinking want to change our business and the whole industry.

    What you need to succeed:

  • Extensive Sales and/or Expansion experience, or relevant senior management positions
  • Good knowledge in expansion strategy, store customer experience, Merchandising and assortment as well as knowledge of our competition.
  • Experience from working in an international, matrix organization with several stakeholders and seniority levels.
  • Excellent communication skills and experienced in managing a team.
  • Flexibility to travel within the markets on a frequent basis.

Media Analyst

Job Description

As a Media Analyst, you will be responsible for analysing consumer and media data and drive the media agenda in the region, ensuring an effective utilization of media channels to enhance customer relationships, improve customer experiences, and drive business growth.

Your role involves overseeing data management, implementing media strategies based on Global guidelines and collaborating with cross-functional teams to leverage media data and analytics to form the media strategy and agenda across all media channels. You will play a key role in optimizing media investments through all relationship phases.

Key responsibilities:

  • Analyze market trends and consumer behavior relevant to media consumption by gathering and analyzing data from various media channels, including traditional and digital platforms.
  • Based on global media strategy, secure that investments are optimized towards NCA and retention goals across media channel and country. You will collaborate with planning and strategy teams to provide recommendations to develop & optimize effective media plans and campaigns.
  • Responsible for driving the regional part of the global yearly performance budget, revenue and traffic forecasts for the region, in close collaboration with the regional media team
  • Analyse complex media data, including key KPIs to adapt and form plans both short, mid and long term
  • Optimize investments and spending based on the performance of different media channels using tools such as MMM.

    Qualifications

    To be successful in the role as the Media Analyst, you should a great leadership and business judgment skills, preferably from an international environment. You have broad digital marketing knowledge and a strategic thinker that understand the total view for growing brands and engaging customers. You have strategic experience of media and its role in customer acquisition & retention.

    What you need to succeed:

  • Marketing, communication or business degree/relevant qualifications
  • Extensive knowledge in media channels and media operations
  • Good understanding of SEO and of bought media
  • Strategic experience of media and its role in customer acquisition & retention
  • Operative media channels experience and knowledge of ad platforms tools and systems e.g. MMM
  • At least 3 years of working experience in above areas

Sales Advisor

About the job

Job Description

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.

Key Responsibilities

  • Provide great customer experience.
  • Fold, hang, display and merchandise garments to maximise selling opportunities.
  • Actively process, stock and replenish garments on the sales floor and in the stock room.
  • Open, unpack and label merchandise with security tags.
  • Support customer purchases and returns in the register.

Qualifications

To be successful in the role as Sales Advisor, we believe you are a team player with a proactive and helpful approach, fostering collaboration and collective success. You have a positive mindset, where you are eager, optimistic and motivated when interacting with colleagues and customers. We also believe you are flexible and able to adjust to changing circumstances and customer needs, and that you can take initiatives and independently in a quick and effective way address customers’ needs. In addition, you are communicative and socially confident, fostering a positive interaction with colleagues and customers.

What you need to succeed:

  • Previous experience within retail, merchandising and/or customer service.
  • Effective time management – being stress-resistant and good at prioritisation.
  • Have a customer service mindset where you always prioritise the customers’ needs while serving as a brand ambassador.
  • Being fashion knowledgeable and have a genuine interest in fashion trends.
  • Have a selling mindset with the ability to approach and fulfil customer needs.

Updated: October 25, 2024 — 11:40 am

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