Hyatt Hotels Corporation, commonly known as Hyatt Hotels & Resorts, is an American multinational hospitality company headquartered in the Riverside Plaza area of Chicago that manages and franchises luxury and business hotels, resorts, and vacation properties.
Marketing and Communication Manager
Summary
- Has been on a similar role in an Upscale / Luxury resort in India / South East Asia
- This role demands high degree to creativity to communicate effectively, attention to detail, and very strong interpersonal skills.
- ·Deep understanding of the digital landscape and a passion for all things digital, including a focus on delivering measurable business value.
- ·Comfortable and effective in complex project environments, and working with both long and short-term business objectives.
- · Experience in public relations and communications
- · Comfortable with leadership through influence.
- Exceptional communication and presentation skills (both written and verbal) and a commitment to providing feedback to help iterate the business.
- Develops new ideas to improve process or product, and is able to prepare implementation plans
- Success in setting and achieving high-level targets and managing P&L budgets
Qualifications
Post graduate degree in business management will be preferred with specialization in Marketing and at least 5 years of relevant experience with some success stories to share will be great!
Director of Revenue Management – India & SWA
Summary
The Role
The position will report to Regional Vice President – Commercial, India & SWA and will be responsible for the efficient running of the department in line with Hyatt International’s Corporate Strategies, whilst meeting employee, guest and owner expectations. The position of ‘Director of Revenue Management – India & SWA’ will be responsible for driving the continued development and growth of revenue and profits for the portfolio hotels and run an efficient revenue organization for the region, and provide best-in-class recruitment, and training and best practices across hotels. This role will provide key leadership surrounding the hotel’s revenue recognition policies and will regularly interface with the sales operations and different marketing organizations to bring best decisions at the forefront. The position is also responsible for the cluster organizations set-up in India & SWA.
Operational
- To assist hotel management of new hotels in India & SWA and coordinate with Global Contact Center of the hotel set-up for optimal revenue performance.
- To provide guidance to hotels to maximize occupancy and revenue generation through pricing strategies and proper inventory management.
- To coordinate annual forecasting processes in coordination with Hotel Finance Director.
- To determine, implement and monitor measurable growth strategies through distribution channels.
- To ensure strategic and operational compliance to all Hyatt revenue management best practices and business strategies.
- To provide ongoing analysis and feedback to hotels on effectiveness of past and future revenue management strategies and market trends.
- To maintain, update and support the pro-active and re-active communication process designed for ASPAC – SWA to disseminate consistent and relevant Revenue Management ASPAC – SWA principles and techniques to all Revenue Management Specialists across India & SWA.
- To work closely with third party distribution channels and Hyatt distribution teams to ensure hotels are available to sell in channels and OTAs that add value to our network.
- To work with various distribution groups, strategic, and implementation groups to ensure SWA hotels are distributed strategically in their regions and are promoted on an on-going basis.
- To ensure that “Total Revenue Management” is practiced in all hotels within region and to work towards further enhancing the business practices surrounding Total RM.
Financial
- To work with the Regional Vice President Revenue Strategy for ASPAC – SWA on the annual budget and ensure that all costs are strictly controlled.
- To monitor RevPar competitiveness and provide direction to hotels to maximize RevPar growth.
- To evaluate the success of promotions and other tactics aimed at increasing RevPar.
- To set in place integrated solutions to enable the hotels to focus on revenue engineering at all profit centers in each hotel and improve efficiency in cost control.
- To provide Regional Senior Management with key performance indicators and insight into business and market trends.
Technology
- To maintain and update business processes resulting from new analytical and revenue management technology.
- To provide feedback to the Regional Vice President Revenue Strategy for ASPAC – SWA to best manage the vendor relationship with revenue management software provider in relation to the needs of the hotels in the SA region.
- To liaise with E-Commerce team to enhance Hyatt.com productivity and usability.
Strategic
- To advise hotels on process re-engineering and revenue maximization after reviewing hotel business processes and in consultation with Regional Vice President – Commercial, India & SWA.
- To set in place an annual strategic business plan development process that defines the marketing strategies and tactical actions based on the forecasted demand for different periods and to review this periodically.
- To set up and conduct context specific training on Revenue Management techniques, applications and business strategies for revenue generating departments.
- To coordinate with the Regional Vice President of Revenue Strategy for ASPAC – SWA effective marketing, pricing and distribution strategies further revenue optimization in line with brand awareness.
- To communicate with the Regional Vice President Revenue Strategy for ASPAC – SWA regional needs in India & SWA supporting new technology, policies and procedures to influence ASPAC – SWA and Global strategy.
- Implement strategic revenue clustering where appropriate and be able to articulate the benefits to potentially multiple owner assets.
Marketing
- To provide strategic direction, communicate clearly, and ensure compliance of the pricing philosophy to hotels and related offices.
- To coordinate the pricing and distribution of all SWA regional marketing programs.
- To provide guidance on managing inventories and utilisation of the marketing aspects of Consortia Agreements.
- To provide guidance and support to divisions, regions and hotels on pricing and distributing local hotel promotions.
- To work with Digital Marketing, Loyalty, Analytics and other Marketing Departments to ensure that all opportunities to increase RevPar are maximized.
Qualifications
Qualifications
- A university degree is a must in Business Management, Strategic Marketing or Hospitality/Tourism management. An MBA would be an asset for the position
- Minimum 10-15 years’ of work experience in different capacities including as Revenue Manager, Cluster Revenue Manager, and should have handled multiple hotels portfolio or been in different industries requiring similar analytical and strategic mindset
- At least 3 years in a similar corporate/regional role
- Multiple property management; oversight of 50+ hotels
- Ability to adapt to new systems and environments quickly
- Experience communicating with a complex set of stakeholders including of GM’s and Owners
- Should be experienced at and have managed the strategic oversight on pre-opening hotels & resorts
- International and or India market experience essential
- Have the experience/ability to implement strategic revenue clustering where appropriate and be able to articulate the benefits to potentially multiple owner assets
- Able to demonstrate experience of mentoring and growing internal revenue personnel
- Demonstrate multiple and extensive system experience in Delphi, Opera PMS, IDeaS, CRS, GDS
- Experience in managing electronic distribution/channel management
- Strong background in developing and implementing statistical and analytical corporate reporting on the divisional property performance
- Able to articulate at divisional level strategic remedial solutions and carry them forward with the properties
- Strong understanding of the reservations – Cluster operations
- Demonstrates a strong individual ability to work as both a corporate player yet be mature and experienced enough to be able to garner the property respect through their positive interaction and ability to impact positive change within their own revenue set up.
- Project Management experience would be preferred
- Strategic orientation, Problem solving skills, leading teams and organizations, and administrative and interpersonal skills are a must.
Other Requirements
- Extensive travel across India & SWA will be required
- Good working knowledge of Microsoft Office products
- Thorough understanding of hotel revenue KPIs
Digital Marketing Manager
Summary
You will be responsible for the efficient running of the department in line with Hyatt International’s Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
Qualifications
To assist the Director of Marketing Sales to provide the hotel’s Marketing and Sales employees with internal and external marketing intelligence to support informed decisions that result in an increase in the hotel’s overall revenues and maximize profitability.
