Introduction

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You’ll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!

IBM Cloud offers a unified platform that gives you cloud computing any way you want it, deployed on demand, with a single pane of glass for systems management (one portal; one Application Programming Interface (API)).

IBM is currently recruiting for Data Center Specialists to join the Cloud team.

Essential Duties

• Rack, build, cable, configure, and provision Intel and Advanced Micro Devices (AMD) servers.
• Rack, cable, and deploy Cisco Layer 2 networking equipment.
• Troubleshoot, test, quality assurance of server hardware.
• Professionally resolve hardware issues via trouble ticket.

Required Technical and Professional Expertise

• Operating System Installation Windows Server, Linux, Unix
• Rack, cable, and deploy Cisco Layer 2 networking equipment a plus
• Web Server and Database installation experience a plus
• Must be able to work in this country without company sponsorship
• Must be fluent in English
• Must be willing to learn quickly, multi-task, and work in a fast pace environment
• Moderate knowledge of PC hardware concepts and component installation.
• Basic knowledge of various internet-related services and software (mail, web, DNS, etc).
• General understanding of computer networking concepts.
• Customer focused attitude with some previous customer service experience.
• Network wiring/cabling experience.

Preferred Technical And Professional Expertise

• Experience with Windows and Linux Platforms.
• Experience with computer/server hardware.
• Certifications are not required but a plus.

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate – they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being.
• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Data and AI Intern

Your Role and Responsibilities

The IBM Global Real Estate (GRE) team manages a diverse range of real estate disciplines, including strategy & transactions, space management, workplace design and experience, engineering and construction, lease management, real estate acquisitions and dispositions, integration/divestitures, facility operations, asset management, employee safety, environmental and energy management.

The GRE Technology team is a global group of highly skilled Subject Matter Experts dedicated to delivering innovative and inclusive global workplace solutions. We leverage technology to enable data-driven decisions across IBM’s portfolio and operations, partnering with clients and trusted suppliers. Our focus is on enhancing productivity through process enhancement, simplification, and automation, while leading the adoption of software and AI across our products, processes, platforms, and partnerships. Our areas of expertise include Data strategy, Data Management, Data Governance, Data Integration and Reporting, Hardware and Software Strategy and Design, IoT, Cybersecurity, Sustainability, AI and Automation, and Technology Transformation and Architecture.

In the dynamic and evolving tech landscape, resilience, commitment, and curiosity are key to success as an IBM Global Real Estate Technology Team intern. You will engage in various aspects of data management, analysis, testing, support, process automation, and AI implementation to address diverse use cases.

In this role, you will receive guidance from mentors and coaches who will encourage you to challenge the norm, explore ideas beyond your role, and develop innovative solutions that have a significant impact on the business, our external clients, and their customers. Our culture of flexibility and freedom supports long-term career growth and learning opportunities, highlighting your unique skills and experiences.

As a Data and AI Intern, you will:

• Learn about various data structures and develop new methods for combining and analyzing data to derive insights.

• Implement business process automation with a focus on improving productivity.

• Learn and apply foundation models based generative AI to expand use cases across various applications and the Enterprise Data & AI platform.

• Utilize cutting-edge tools such as watsonx, Watson Orchestrate, Cognos, Tririga, Maximo, Envizi, and others.

• Communicate with internal clients to understand their business needs and provide analytical solutions.

• Collaborate in an agile environment, partnering with other technology team members.

Who You Are:

• Highly motivated with a passion for creating and supporting effective solutions.

• Thrive on collaboration, working alongside people from diverse backgrounds and disciplines, and possess strong verbal and written communication skills.

• Skilled at solving problems, debugging, troubleshooting, designing, and implementing solutions for complex technical issues.

Required Technical and Professional Expertise

• Knowledge of data migration and data warehousing.

• Experience with database server connectivity and usability testing.

• Proficiency in programming/scripting languages such as Java, Python, SQL, R, etc.

• Ability to perform quantitative analysis that translate data into actionable insights and support data-driven decision-making.

• Experience in developing and maintaining data models, algorithms, and statistical models.

• Understanding of AGILE practices.

• Basic understanding of foundation models and generative AI.

Preferred Technical and Professional Expertise

• 3 months experience with JavaScript, Python, R, and SQL.

• 3 months experience with APIs and cloud technologies.

• 3 months experience with visualization tools such as Cognos, Google Analytics, Tableau, etc.

Brand Manager

Your Role and Responsibilities

The Brand Marketing Team leads the development, evolution and expression of the IBM brand –bringing it to life through the creation of end-to-end advertising campaigns that drive engagement and brand equity for IBM.

The role involves working closely with agency partners, internal stakeholders and cross-functional teams to enable the development of globally relevant creative and ensure alignment to the company-wide business and marketing objectives.

The role requires a firm grasp on creative strategy and planning across paid, owned and earned media, as well as a solid understanding of the advertising industry, rich storytelling techniques and agency management to enable the team to raise the creative bar and drive positive perception for the IBM brand.

IBM is looking for a Brand Manager, Brand Marketing to help build brand relevance through advertising. Responsibilities may include:

• Partner closely with media, brand, product marketing, sales, communications and other cross-functional teams
• Guide the development of an integrated approach to campaign planning
• Define the creative rotation and audience journey across the integrated campaign
• Consult on the localization of assets around the world
• Consult on the development of lower funnel creative assets
• Contribute to the development of brand guidelines

Required Technical and Professional Expertise

• 7+ years experience in marketing or advertising
• Experience at an advertising agency or with agency management
• Growth mindset with an appetite to experiment, fail fast in the spirit of ongoing learning and improvement
• Ability to problem solve, pivot and provide transparent communication in a fast-paced work environment
• Strong written and verbal communication skills, with rigor around attention to detail
• Extremely strong organizational skills
• Intellectual curiosity and the desire to learn technical topics
• Collaborative, team player mentality with a passion for process improvement
• Ability to translate feedback across stakeholders into directional guidance for agency partners
• Ability to foster collaborative, long-term thinking that drives unification across multiple stakeholder groups.

Preferred Technical And Professional Expertise

• Large public company or agency experience supporting large public company clients preferred
• Experience working with highly matrixed organizations
• Experience managing global campaigns

Entry Level – Tester

Your Role and Responsibilities

At IBM, we know technology. But technology is only as good as the results it delivers. Are you interested and adept in application development methodology and tools? The IBM Client Innovation Centre (CIC): Monroe occupies a unique position in the IT marketplace – at the intersection of business and technology.

In this role, you’ll work in our IBM Client Innovation Center (CIC), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. These delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

As a member of our team, you will help IBM clients solve some of their most challenging business problems, capitalize on market opportunities and achieve real value in today’s tough economy.

We’re looking for passionate, original thinkers who want to drive progress, grow their network, and further their careers. If you see yourself as someone who never stops learning, who believes no problem is too big to solve, and who wants to unleash their potential, an Associate role is for you.

These positions are anticipated to begin in January 2025.

The requirements are guidelines. If you have transferable skills, we encourage you to apply for this role.

Required Technical and Professional Expertise

Candidates Must

• Have an Associate’s Degree, College Diploma, Bachelor’s Degree, or Master’s Degree by date of employment
• Be willing and able to live and work in Monroe, with some travel anticipated
• Have a sense of urgency in satisfying project deliverables for client success

Required Professional And Technical Expertise

• You have the ability to work in an Agile, collaborative environment to understand requirements, code and/or test innovative applications, and/or support those applications for our highly valued customers
• You are great at solving problems, debugging, troubleshooting, and/or implementing solutions to technical issues
• You have basic knowledge or hands on experience in coding with at least one of the following technology areas: C++, C, Java, JavaScript, Angular, React, Python, SQL, ASP .NET
• You have an understanding of the software development life cycle
• You have an understanding of software testing
• Good communication skills

Preferred Technical And Professional Expertise

• Experience with writing test cases (what to test, expected result, steps to test)
• Experience with writing and/or executing test scripts
• Exposure to automated testing software (i.e. Cucumber, Selenium, etc.)