Its retail banking and credit card offerings are provided via the Chase brand in the U.S. and United Kingdom. With $3.9 trillion in total assets, JPMorgan Chase is the fifth largest bank in the world by assets. The firm operates the largest investment bank in the world by revenue.
Presentations Specialist (Graphic Designer) – GCFO
Job Description
Join our Global Corporate Finance Office (GCFO) as a Presentation Specialist (Graphic Designer) and become a key player in crafting visually compelling materials that uphold JP Morgan’s high standards. In this role, you will leverage your expertise in the Microsoft Office Suite, Adobe Creative Suite, and AI tools to create and format a variety of documents, including pitchbooks, proposals, and infographics. With a strong focus on creativity and client satisfaction, you will transform client briefs into impactful designs while ensuring brand integrity and quality. If you are a detail-oriented professional with a passion for graphic design and a knack for managing multiple deadlines, we invite you to bring your talents to our dynamic team.
Posting description
As a Presentation Specialist (Graphic designer) within Global Corporate Finance Office (GCFO) you will be responsible for the visualizing, creation and formatting of documents such as pitchbooks, proposals, financial statements brochures, infographics, complex presentation covers, templates and other types of presentations following JP Morgan standards using the Microsoft Office suite of applications (PowerPoint, Word and Excel), Adobe Creative Suite (Photoshop, Illustrator, InDesign, Lightroom) and other AI tools. A strong Presentations Specialist is a creative agent who creates visually compelling materials for our internal and external clients.
Job responsibilities
- Intake of presentation and create, edit, and annotate graphic designs and documents in accordance with specifications, using a variety of high-end graphics applications, ensuring quality, timeliness and overall client satisfaction. Be an expert in MS Office Suite. Manage and prioritize multiple deadlines, functioning independently with limited work direction
- Transform client briefs into impactful content format and designs leading to client satisfaction
- Ensure JPMorgan Chase’s brand integrity while meeting our internal clients’ need for creative, professional, high-quality and cost-effective graphic materials
- Receive feedback and apply this to continuous improvements in quality output, develop capabilities for innovation and service excellence
- Develop knowledge of deal process and banker roles in the interest of improving understanding of document requirements and of providing customer service excellence. Develop understanding of global GCFO organization and PPS teams and colleagues
- Follow established job tracking and completion process utilizing GCFO’s Workflow Exchange (WX) tool
- Understand JPMorgan performance process, including the core values against which all staff are rated. Take ownership of performance and seek to excel in these areas wherever possible
- Maintain performance within established team procedures and policies, including attendance and conduct, submission of time worked through the appropriate tool before the given deadlines, and following print security and physical access procedures
Required qualifications, capabilities, and skills
- Graduate in any discipline
- Diploma in Graphic Design and proficiency in MS Office (PowerPoint, Excel & Word)
- Minimum 4 years professional experience in Presentations and Graphics designing, Infographics Creation, Motion Graphics.
- Experience in using AI tools and prompting (e.g. image generation, etc.)
- Strong creative thinking, accuracy, attention to detail, exhibiting a range or varied styles and techniques
- Excellent communication and interpersonal skills while working and influencing clients and team members
- Expert knowledge of Adobe Creative Suite—InDesign, Illustrator and Photoshop a must along with expertise in MS Office applications
- Handle sensitive and confidential information with discretion
Preferred qualifications, capabilities, and skills
- Experience and understanding in design concepts, visual communication and infographic storytelling
- Storyboard and conceptualize impactful design in relation to the message or content
- Excellent presentation and layout skills
- Accuracy, attention to detail and ability to proof own work
- Adaptability / Flexibility and ability to multi-task
- Positive attitude, professional, diplomatic and approachable by teammates
- Open to work flexible schedule during day, night, and weekend shifts
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.
Fraud Specialist I
Job Description
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist’s work is creative, exciting, and different every day.
As a Fraud Recovery Specialist at Chase, you will not only play a pivotal role in maintaining our profitability but also embark on a rewarding career journey. This role offers you the opportunity to enhance your skills, work with a dedicated team, and contribute to minimizing credit losses, all while enjoying the benefits of being part of a globally recognized company.
Job Responsibilities:
- Work in a call center environment that requires 100% phone-based customer interaction
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicate with customers in a metrics-driven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Take ownership of each customer interaction while treating them with respect and responding with empathy
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
- Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
- Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
- High school diploma(10+2),HSC or GED required
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fast-paced, consistently changing environment
- Previous experience working in a Call Center, Banking or Finance industry
- Have a passion for helping people by solving problems, presenting, and explaining solutions
Collection Specialist I
Job Description
- Works in a call center environment that requires 100% phone-based customer interaction
- Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicates with customers in a metrics-driven environment
- Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
- Works both independently and in a team environment
- Abides by all applicable regulatory and departmental practices and procedures
- Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
- Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
- High school diploma (10+2), HSC or GED required
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fast-paced, consistently changing environment
- Previous experience working in a Collections, Sales, Retail or Customer Service industry
- Have a passion for helping people by solving problems, presenting, and explaining solutions
Technology Support I – Test Automation
Job Description
Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.
As a Technology Support I team member in Commercial & Investment Bank, Payments Technology, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.
Job responsibilities
- Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
- Assist in the improvement of operational stability and availability through participation in problem management
- Assist in monitoring production environments for anomalies and address issues using standard observability tools
- Identify and document basic issues and potential solutions for business and technology stakeholders
- Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes
Required qualifications, capabilities, and skills
- 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
- Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
- Relevant experience or equivalent expertise at troubleshooting, resolving, and maintaining Cucumber / Gherkin, Java, Selenium or a similar tool is required. Functional knowledge of Payments domain and experienced in testing processes in order to define requirements, document user stories and test scripts through to test execution.
- Utilization of test automation tools, to enable the efficient and timely E2E test execution, therefore previous experience of automated testing is required.
- Experienced in testing processes in order to define requirements, document user stories and test scripts through to test execution.
Preferred qualifications, capabilities, and skills
- Exposure to one or more general-purpose programming languages or automation scripting
- Exposure to Information Technology Infrastructure Library (ITIL) framework
- Payment domain knowledge
