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Associate, Business Operations – Consumer Forecasting and Analysis

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

We are looking for a Business Operations Associate to operate, manage, and improve the forecasting and analytics for our key consumer metrics. You will manage complex forecasting models, monitor and analyze metrics trends, explain variance drivers and other consumer engagement insights to stakeholders, while continuously improving performance management processes to ensure efficiency and effectiveness. Exceptional attention to detail, strong analytical and forecasting skills, proactive communication skills, and an ability to meet tight deadlines will be critical for success in this role.

Responsibilities

• Develop, manage, and improve complex forecast models for key consumer metrics; coordinate with teams to ensure that forecasts are both accurate, timely, and adapt to evolving operational and strategic priorities
• Monitor and analyze consumer metrics trends, identifying and explaining variances with underlying business drivers; collaborate with cross-functional teams on metric investigations to trace major deviations to their root causes and assess business impacts
• Drive proactive communication with stakeholders across the organization, owning weekly / quarterly / yearly reporting cadences on consumer metrics to ensure clear visibility and alignment on key trends and insights
• Provide insights on long-term trends for consumer metrics and assist in long-term strategic planning
• Identify and implement process improvements to ensure efficiency and effectiveness of operational performance management
• Provide ad hoc analyses and support on other key strategic priorities as needed to drive business insights and outcomes

Qualifications

Basic Qualifications

• 2+ years of work experience in finance, analytics, technology, operations, or a related field.
• Bachelor’s degree in mathematics, computer science, engineering, economics or any quantitative major.

Preferred Qualifications

• Ability to adapt to changing business needs and priorities
• Exceptional Excel modeling skills and proficiency in SQL
• Strong problem-solving and critical-thinking abilities, with a keen analytical mindset
• Excellent communication and interpersonal skills
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Strong project management, ability to rally teams around collaborative problem solving
• Proactive, results oriented, with a can-do attitude in meeting critical deadlines

Suggested Skills

• Data Analysis
• Forecasting
• Operational Performance Management
• Communication
• SQL

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is [$78,000 to $126,000]. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

Specialist, HR Operations (ServiceNow HRSD)

This role can be based in Atlanta and Detroit.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers both hybrid and remote work options. This means you can work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together, or you can work remotely from most locations within the country listed for this role.

As a key member of our HR Operations NAMER team, the HRSD System & Reporting Team member will be essential in supporting and improving the ServiceNow platform within HR Operations and extended HR stakeholders. The ideal candidate will work closely with the ServiceNow Platform Team and other core stakeholders to ensure the platform performs optimally and aligns with achieving business and company strategic objectives.

Responsibilities:

• Support the HRSD System & Reporting Team in the configuration, maintenance, and management of HRSD in the ServiceNow platform.
• Assist in the development and implementation of HR-related changes, enhancements, workflows and processes within ServiceNow.
• Collaborate with team members to identify opportunities for process improvement and automation.
• Troubleshoot and resolve issues related to ServiceNow functionality and HR operations.
• Actively participate in team meetings, providing input and suggestions to enhance the platform’s effectiveness.
• Collaborate with HR and cross-functional teams to understand business needs and end-to-end impacts to recommend and deliver scalable solutions.
• Become an expert on new features and functionality in ServiceNow HRSD and platform to drive adoption of products and services that will improve employee and user experience.
• Support various projects and initiatives ensuring the HRSD System Support Team accomplishes tasks and meets deliverables.

Qualifications

Basic Qualifications:

• Bachelor’s degree in Human Resources, Information Technology, Business Administration, or a related field, or 3+ years equivalent experience.

• Minimum 2 years ServiceNow administration experience in HRSD.
• 1+ years’ experience with HR technology and systems management.

Preferred Qualifications:

• Develop a comprehensive understanding of HR operations and processes.
• Familiarity with HR operations or shared services and processes.
• Proven experience in troubleshooting and problem resolution.
• Outstanding organizational skills and attention to detail.
• ServiceNow certification (CSA or CIS-HR) is a plus, not required
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.

Suggested Skills:

• HR System Administration
• Reporting
• Process Improvement & Automation
• Communication
• Stakeholder Management

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is [$66,000 to $107,000]. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

Executive Assistant 1

This position will be based in the San Francisco Bay Area.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

We are looking for an Executive Assistant to provide administrative and organizational support to senior leaders. You will be responsible for skillfully interacting with management within and outside of the company, comfortably communicating with customers, vendors and visitors and flawlessly handling confidential and critical details. You will also be responsible for anticipating the needs of multiple managers and flexibly accommodating work schedules.

Responsibilities:

• Support 3 leaders within the Marketing Solutions business
• Coordinate meeting responsibilities (could include: logistics, action items, note taking, assist in preparing content, etc.)
• Plan, organize and manage multiple calendars (resolve overlapping commitments and protect time for priorities)
• Coordinate all travel arrangements (badge access to office, flights, hotel, taxis, etc).
• Manage logistics for special events such as team all-hands or off-sites (booking rooms, catering, restaurant reservations, etc. Working with FP&A to stay in budget)
• Prepare and submit expense reports and purchase requisitions in a timely manner
• Participate in special projects, as agreed with manager(s)
• Maintain email distribution lists / aliases
• May train and coach new Administrative Assistants

Qualifications

Basic Qualifications:

• 4+ years of experience working at the senior level in an administrative role or similar role with transferrable skills

Preferred Qualifications:

• Experience with project management
• Experience supporting multiple leaders of large teams/high volumes
• Advanced knowledge of MS Office (Outlook, Word, PowerPoint and Excel) and cloud-based applications (SharePoint)
• Excellent communication, teamwork and organizational skills
• Ability to professionally interact with senior leaders and anticipate their needs.
• Thrives in a fast-paced, demanding environment
• Ability to effectively manage time, prioritize tasks, and work within deadlines, even if ambiguous environments.
• Demonstrates a proactive attitude and growth mindset
• Adapts to changes quickly and can learn and adopt new technologies – being flexible with new systems, tools and processes
• Demonstrates ability to be proactive, take initiative, exercise good judgment, discretion and confidentiality in all tasks

Suggested Skills:

• Organization
• Communication
• Prioritization
• Proactive

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is $71,000 to $116,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

Social Support Manager

The Social Support Team Manager leads a global team of Social Media Support Specialists dedicated to supporting LinkedIn members and corporate customers. This role requires flexibility in working hours to accommodate a global team and provide on-call support for weekend escalations. The Social Support team’s primary focus is to assist customers across various channels and support areas, requiring a broad understanding of LinkedIn products and processes. Alongside addressing customer inquiries, the team plays a key role in identifying opportunities to enhance processes, policies, and tool efficiencies.

The Manager is responsible for offering direction and coaching to ensure the team’s success against performance goals and KPIs. With a focus on high-quality interactions in the public domain, the Manager will lead daily operations, provide support during escalations, and assess staffing needs to meet targets. Additionally, this role is instrumental in refining strategies, processes, and tools to align with corporate objectives and maintain continuous growth and efficiency.

Responsibilities:

• Lead a team of Social Support Specialists responding to inquiries via email, Facebook, Twitter, and discussion boards, ensuring high standards of customer satisfaction.
• Support a global, flexible work environment, remaining on-call for weekend escalations as needed to ensure continuous support.
• Provide agile and efficient escalation management for high-visibility issues, ensuring swift, effective resolutions.
• Collaborate with leadership to improve processes, policies, and tools, enhancing the customer experience.
• Manage the full escalation process for GCO, monitoring member escalations and reporting on trends, training needs, and frequency.
• Identify product improvement opportunities to boost the customer experience, guiding proactive communications to customers.
• Build cross-functional partnerships with teams like Corp Comms, Brand/Social Marketing, Global Support leadership, and Engineering and Product.
• Hold regular one-on-one meetings with team members to discuss performance goals, complete quarterly reviews, and provide ongoing feedback.
• Focus on continuous skill development for Customer Support representatives, emphasizing communication excellence and core business knowledge.

Qualifications

Basic Qualifications:

• BS/BA degree in Business, Communications, Marketing, or a related field
• 5+ years of experience in one or more of the following areas: Customer Support, Marketing, Social Media, or Account Management.
• 3+ years of management experience

Preferred Qualifications:

• Experience in leading a team of individuals to meet assigned customer satisfaction and performance targets.
• Direct experience in utilizing analytical skills to identify critical trends and results.
• Demonstrated project and relationship management skills. Results-oriented to meet and exceed assigned financial and customer satisfaction goals.
• Excellent internal and external communication skills. Must be quality and detail-oriented yet understand the level of detail appropriate for the situation.
• Truly understand customer needs and serve as an advocate for the customer’s interests within the LinkedIn organization.
• Team player with demonstrated ability to execute across a cross-functional team.
• Ability to work independently.
• Strong knowledge of PC-based internet and software applications.
• Knowledge of external systems and software (The Internet, Microsoft Office – Outlook, Word, Excel).
• Ability to communicate effectively via telephone by utilizing active listening, soft skills, and clearly speaking to the customer.
• Ability to communicate effectively via email transmission by utilizing soft skills, proper grammar, and punctuation skills.
• Well-developed sense of urgency and follow-through.
• Ability to develop and maintain professional working relationships with co-workers and peers

Suggested Skills:

• Communication
• Stakeholder presence
• Detail Orientated

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is $67,000-$109,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.