Macy’s, Inc. is an American holding company of department stores. Upon its establishment in 1929, Federated held ownership of the regional department store chains Abraham & Straus, Lazarus, Filene’s, and Shillito’s. Bloomingdale’s joined Federated Department Stores the next year.
Senior, Marketplace Analytics
Job Description
Bring Your Amazing Self to Work
At Macy’s, Inc. we’re on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
The Marketplace Senior Analyst plays a pivotal role in supporting the marketplace team in their journey to analyze, understand and positively impact the business. The analyst investigates the impact of marketing, funnel metrics, consumer behavior and pricing on Macy’s vendor-driven marketplace. They are responsible for assisting in business-driven ad-hoc requests, aggregating and interpreting numerous data sources, all to understand and enhance the ever-changing assortment mix and eCommerce strategy within a new and exciting vertical.
What You Will Do
- Provide thought leadership in analytics to the marketplace team, cross-functional partners, and leadership through thoughtful analysis into digital sales, customer behavior, funnel metrics and marketing tactics
- Take the lead on both reactive and proactive ad-hoc analyses across the business to identify problems, opportunities and ways to maximize marketplace profitability and growth potential
- Aggregates and transforms the team’s data needs into simplified, effective reporting and dashboards through close collaboration with Data Governance and Business Intelligence
- Plays a critical part in managing the Marketplace’s optimal assortment mix through frequent meetings with merchant partners and SKU Gating, Tiering and Rationalization exercises
Skills You Will Need
Data Analysis: Strong proficiency in data analysis and query tools such as SQL, Python, or R as well as data visualization/reporting tools like Power BI, Tableau and Adobe Analytics.
Analytical Skills: Demonstrated ability to perform complex data analysis and transform findings into actionable business decisions for audiences with different levels of data literacy
Comfort with Uncertainty: An individual who thrives in ambiguity, embraces uncertainty and remains composed in unpredictable situations, viewing them as opportunities rather than obstacles
Visionary Mindset: An agent of change that possesses a forward-thinking perspective that challenges existing norms and inspires others to embrace new ideas
Positive Energy and Bias for Action: Brings positive energy, optimism and passion to work every day, coupled with a bias for action and the ability to act with deliberate speed to drive results
Collaborative Spirit: Capacity to collaborate, communicate and find common-ground with diverse cross-functional stakeholders who might have differing perspectives or priorities
Project Management: Ability to take the lead on strategic analytics projects across multiple teams, juggle multiple projects, while setting expectations for reasonable timelines and deliverables
Who You Are
- Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
- Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
- Minimum 4 years of experience in consulting, strategy, or e-commerce / retail analytics. Experience in digital merchandising, retails, product management, or marketing preferred.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel.
- Occasionally required to move about the workplace and reach with hands and arms.
- Requires close vision.
- Must be able to view complex data for extended periods of time.
- Able to work a flexible schedule based on department and company needs.
Who would be successful in this role?
- Understands Macy’s current Marketplace organization or a similar business model elsewhere
- Has a clear understanding of what levers we can pull to influence different KPIs
- Takes initiative and is proactive in their work, rather than reactive
- Has worked cross-functionally before with Merchandising, Business Intelligence, Operations, etc.
- Can interface and interact with 1P Merchant partners or even external vendors
- SQL is a must
- Experience in a scripting language, such as Python
What We Can Offer You
- An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- 8 paid holidays
- Paid Time Off (first year prorated depending on start date)
- Tuition reimbursement program
- Guild education benefit funds 100% of tuition, books, and fees in designated programs
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
- Empowerment and autonomy to perform impactful work with tangible results
About Macy’s
Now is an exciting time for a Macy’s career as we continue to focus on creating exciting and memorable experiences for every Macy’s customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy’s colleagues and customers.
Bring your creativity, energy, and ideas to the Macy’s team – Apply Today!
DIGITAL00
Journey Operations Specialist
Job Description
Bring Your Amazing Self to Work
At Macy’s, Inc. we’re on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
The CRM Production Specialist is responsible for end-to-end deliverables and project tasks that support dynamic personalization strategies across all retention tactics. This specialist is detail-oriented and organized, capable of managing multiple projects simultaneously while taking direction and navigating ambiguity. They are comfortable collaborating with cross-functional teams and management.
What You Will Do
- Lead and execute enhancements across email, mobile, and site optimizations to support the company’s strategic initiatives.
- Collaborate closely with cross-functional teams, third-party providers, CRM analysts, and other business functions to gather input, clarify requirements, and drive enhancements and new functionalities. The specialist must be comfortable interpreting data and using actionable insights to make strategic recommendations.
- Develop and document business requirements, use cases, and business rules, and conduct user acceptance tests.
- Serve as a subject matter expert, advocating for business strategies in comprehensive marketing solutions while understanding the technical components, design, and technologies involved.
- Build strong relationships with business function sponsors, understanding their objectives and establishing trust to support their needs.
- Advocate for issue resolution by investigating problems, assessing options, providing feedback, and ensuring closure.
- Assist in managing and prioritizing the dynamic capabilities and enhancements roadmap for the Retention Marketing team.
- Identify gaps, trends, and opportunities within programs and tactics to improve internal campaign execution and enhance the customer experience.
- Lead regular meetings and communications with stakeholders to kick off projects, review progress, and resolve any issues.
- Troubleshoot and escalate significant challenges or barriers to the appropriate management team as needed.
- Prepare and present project hindsight analyses and recommendations to leadership and partner teams.
- Perform additional responsibilities as assigned.
Skills You Will Need
Project Management: Ability to manage end-to-end deliverables and multiple projects simultaneously while maintaining organization and attention to detail.
Cross-Functional Collaboration: Strong skills in collaborating with cross-functional teams, third-party providers, and CRM analysts to gather input and clarify requirements.
Data Interpretation: Comfort with interpreting data and using actionable insights to make strategic recommendations.
Documentation Skills: Proficient in developing and documenting business requirements, use cases, and business rules, as well as conducting user acceptance tests.
Subject Matter Expertise: Knowledgeable in marketing strategies, with the ability to advocate for business solutions while understanding technical components and design.
Relationship Building: Strong interpersonal skills to build relationships with business function sponsors, understanding their objectives and establishing trust.
Problem-Solving: Ability to investigate issues, assess options, and provide feedback to ensure effective resolution.
Analytical Thinking: Skill in identifying gaps, trends, and opportunities to improve internal campaign execution and customer experience.
Communication Skills: Ability to lead meetings and communicate effectively with stakeholders to kick off projects, review progress, and resolve issues.
Technical Aptitude: Passion for technology and data, with an understanding of email, mobile, and site personalization methods.
Creative and Strategic Thinking: Ability to think creatively and strategically while addressing technical challenges.
Technical Proficiency: Proficiency in MS Office applications, essential for reporting and data analysis.
Who You Are
- Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
- Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 3-4 years of experience in digital marketing.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
- Able to work a flexible schedule based on department and company needs.
What We Can Offer You
- An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- 8 paid holidays
- Paid Time Off (first year prorated depending on start date)
- Tuition reimbursement program
- Guild education benefit funds 100% of tuition, books, and fees in designated programs
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
- Empowerment and autonomy to perform impactful work with tangible results
Manager, Business Administration
Job Description
Bring Your Amazing Self to Work
At Macy’s, Inc. we’re on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
The Manager, Business Administration leads the essential activities and colleagues that drive Stores’ business processes, enabling Macy’s Stores to run successfully. The role focuses on multiple functions, such as interviewing, hiring, staffing, and scheduling to ensure the store runs efficiently. Additionally, this position handles store operations and administrative functions, including budgets and cash office functions.
What You Will Do
- Collaborate with the Store Manager and other Store Leaders to drive overall Store Scorecard results by focusing on hiring and retention strategy, operations, and the shopping environment. Maintain profit through effective staffing, weekend compliance, and controllable expenses.
- Lead the in-store experience of the hiring process, including corresponding with applicants, interviewing, selecting the best talent, and coaching peers in all aspects of hiring.
- Interview, hire, train, coach, develop, evaluate, and discipline direct reports. Establish work strategies, manage colleague performance and behavior, and address and resolve complaints.
- Direct strategies to impact the candidate experience by leading the colleague onboarding process and orientation. Ensure a rapid learning curve, increase engagement of new hires, and reduce turnover rates.
- Lead the training and successful deployment of all tech and store-wide process initiatives, including annual training. Ensure high levels of adoption, track user experience needs, and align with the Central Team on regular updates to prioritize enhancements.
- Manage operational activities such as hours utilization, payroll and non-payroll expenses, cash office, and supply inventory. Maximize sales and minimize expenses.
- Oversee the store’s monthly P&L, including selling cost and average hourly rate compliance. Develop action plans to drive overall store profitability.
- Strategize with Workforce Central partners on staffing and scheduling solutions to meet customer demand. Maintain and balance staffing to meet targets.
- Responsible for the overall store shopping environment and cleanliness, including monthly housekeeping audits. Resolve store environment issues and safety concerns in partnership with the Facilities team.
- Work a flexible retail schedule, including days, evenings, holidays, and weekends.
Skills You Will Need
Leadership and Management: Strong leadership skills to manage essential activities and colleagues, including hiring, training, and performance management.
Operational Management: Proficiency in managing operational activities, P&L oversight, and developing action plans to drive profitability.
Recruitment and Retention: Experience in leading the hiring process, onboarding, and retention strategies to reduce turnover and enhance engagement.
Training and Development: Expertise in leading training initiatives, ensuring high adoption rates, and aligning with the Central Team on updates.
Collaboration and Communication: Strong collaboration skills and excellent communication, writing, and presentation abilities.
Customer and Team Focus: Energetic team member with strong customer service skills and the ability to maintain a clean and safe store environment.
Who You Are
- Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
- Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in a retail store.
- This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
- Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
What We Can Offer You
- An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- 8 paid holidays
- Paid Time Off (first year prorated depending on start date)
- Tuition reimbursement program
- Guild education benefit funds 100% of tuition, books, and fees in designated programs
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
- Empowerment and autonomy to perform impactful work with tangible results
Buyer – I.N.C. Brand
Job Description
Bring Your Amazing Self to Work
At Macy’s, Inc. we’re on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
The Buyer drives omnichannel sales, margin, turn, and growth in their area of responsibility and supports total company objectives. They manage pre-season and in-season assortment building, including assortment selection and assortment driver strategies. The Buyer develops and executes a strategic vision with a progressive, customer-centric approach, delivering on sales and profit objectives. Building trust with their teams and key collaborators is fundamental. Demonstrating curiosity in a broader and more complex business environment, transcending the traditional competitive landscape, is crucial to re-engaging customers. Other duties are performed as assigned.
The Buyer is known as a trusted, collaborative, and results-oriented leader, business partner, and change agent who leads through influence, possessing professional maturity and industry credibility. The ideal candidate is comfortable and effective leading through significant complexity, quickly evaluating and sun-setting legacy approaches that no longer align with the strategy. They are known for both vision and an equally strong orientation for speed.
What You Will Do
- Lead and manage the development of the assortment, including assortment selection and strategies, to support the high-level assortment vision and maximize sales, margin, and turnover.
- Develop and maintain strong relationships with vendors.
- Develop a pre-season assortment vision aligned with company priorities and insights from Digital, Private Brands, and Planning Director counterparts.
- Evaluate upcoming season trends in partnership with Trend Research and Forecasting and key vendors, recommending key trends and opportunities.
- Partner with Financial Planning and Merchandise Planning to ensure department-level financial targets support assortment strategy.
- Collaborate with Private Brands and Merchandise Planning to develop assortment vision guiding product development strategy, color/sizing opportunities, testing new products/categories, and alignment on marketing/digital strategy.
- Make in-season changes for the department and vendors based on sales, margin, and turnover forecasts from Financial Planning.
- Present ROF strategy and problem resolution plan in partnership with Financial Planning.
- Review category, class, and item performance analysis by Associate and Assistant Buyers, determining in-season item-level changes and reorder opportunities.
- Maintain industry presence to foster connections, identify new business opportunities, and generate ideas for Macy’s. Represent and support the Macy’s brand while engaging in industry activities.
- Conduct regular meetings with vendors to discuss current business and plan for the future.
- Cultivate trust and collaborative relationships with the supplier community, in collaboration with Trend Research and Forecasting.
- Establish pre-season pricing strategy with input from the Digital Director and partner with the Pricing team on in-season adjustments.
- Collaborate with the Merchandise Marketing team and Digital Director to set content and promotional strategies, including FOB events.
- Coordinate vendor marketing and co-op requests, collaborating with the Merchandise Marketing team and receiving input from the Digital Director.
- Develop and lead pre-season and in-season merchandising vision and strategy to create a seamless shopping experience for customers both in stores and online.
- Maximize sales, margin, and turnover by establishing and communicating a store merchandising strategy that optimizes presentation and salability.
Skills You Will Need
Communication Skills: Proficient in open and continuous communication, adept at keeping others informed, and capable of presenting information clearly and concisely.
Leadership Abilities: Excellent leadership skills, with a dynamic, transformational approach and a passion for driving results. Ability to lead teams effectively in a changing and ambiguous business environment. A dynamic and transformational leader passionate about their work, inspiring others and advocating for talent within the organization.
Interpersonal Skills: Strong interpersonal skills, facilitating collaboration across functional lines and at various organizational levels.
Creative and Strategic Thinking: Ability to think creatively, strategically, and technically, enabling innovative solutions to business challenges.
Technical Proficiency: Proficiency in MS Office computer programs is essential for the role.
Team Development: Track record of developing diverse and forward-thinking teams, fostering talent with a company-wide mindset and prioritizing colleague and business needs. Skilled at building engaged and highly functional teams and partnerships, cultivating a culture that encourages fresh thinking and connectedness at all organizational levels.
Empowerment and Independence: Ability to maintain focus on vision and outcomes, empowering team members to make decisions independently without traditional hierarchical approval.
Collaborative Approach: Collaborative and supportive style with a strong ability to establish trust and build relationships across all levels and functions of the organization.
Resilience and Energy: Resilient, tenacious, and high-energy, capable of bouncing back rapidly from adversity and driving forward momentum in challenging situations.
Who You Are
- Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
- Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 5+ years of related experience.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
- Able to work a flexible schedule based on department and company needs.
What We Can Offer You
- An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- 8 paid holidays
- Paid Time Off (first year prorated depending on start date)
- Tuition reimbursement program
- Guild education benefit funds 100% of tuition, books, and fees in designated programs
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
- Empowerment and autonomy to perform impactful work with tangible results
