Netflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role

It’s an exciting time to join Netflix as we continue to transform entertainment globally. We bring new stories to close to 280 million subscribers in over 190 countries. This requires great content, a frictionless choosing experience, and engaging conversation. As we continue to grow, we’re increasingly focusing on Commerce as well. We have ambitious plans, an enormous scale of the opportunity, and the passion to be the best in customer experience – which now includes offering more affordable price points for new ad-supported subscription plans.

We are seeking a selfless, curious, and passionate individual contributor to join our Ads Finance and Strategy team. You will have the opportunity to learn and grow quickly in this space, work closely with a highly cross-functional, global team, and contribute to one of the most impactful transitions we’ll have made in a decade.

Responsibilities Will Include

• Supporting the development of Netflix Ads Product Platform strategy.
• Acting as a strategic thought partner to cross-functional stakeholders, including Product Leaders, Measurement and Sales Leaders.
• Opportunity sizing and driving clarity around the business impact of our product initiatives. Providing strategic guidance on the right impact frameworks and levers.
• Modeling the financial impact of proposed new products and integrations. Working with colleagues on the Financial Planning and Analysis team to ensure that these changes are reflected in our financial forecast.
• Developing metrics and reporting around product performance and revenue generation.
• Preparing clear and concise presentation materials for stakeholders in small and large forums.

What We’re Looking For

• 3+ years experience in strategy, product management, business operations or another related field.
• Knowledge of the streaming advertising, ad tech, and advertising measurement ecosystem.
• Good understanding of the product development process is a plus, though not required.
• Ability to work with senior stakeholders and successfully driving cross-functional alignment.
• Strong modeling skills and comfort with manipulating large datasets in Excel and Google Sheets. Working knowledge of SQL and Tableau will be a plus.
• Extraordinary attention to detail and an eye toward using the 80/20 rule to address problems.
• Strong project management, planning, and organizational skills, including the ability to handle multiple projects simultaneously and to deliver work under tight timelines.
• Ability to communicate complex concepts with varying degrees of detail depending on the forum. You know your audience and what they’re looking for.

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top-of-market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $50,000 – $240,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here. Netflix is a unique culture and environment. Learn more here. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Workforce Productivity Specialist

The Role

Netflix is one of the world’s entertainment services, with 278 million paid memberships in over 190 countries enjoying TV series, films, and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and change their plans at any time.

| ROLE

Workforce Productivity Specialists (WPS) are a global team that operate as technical leaders within the N-Tech Experience team. This role drives productivity and efficiency with Netflix technology. WPS blends their deep knowledge of how users experience technology with qualitative and quantitative data to help Product and Engineering partners reduce friction and complexity in the end-to-end user experience. Workforce Productivity Specialists partner cross-functionally across the organization to convert end user friction into curated data-informed stories that advocate for users and support teams experiencing friction. With those stories, WPS influences partners to reduce complexity and improve productivity and efficiency.

| RESPONSIBILITIES

• Lead comprehensive analysis of user experience with technology, identifying current as well as forecasting potential future friction points. Through subject matter expertise, take the collection of learnings to recognize and quantify the impact to the business.
• Develop User Experience Insights to inform prioritization of enhancements and opportunities that drive an improved user experience. Escalations to Product/Eng around Improvements and Enhancements.
• Drive the Support Services Portfolio owning the support intake process and supportability reviews for N-Tech, ensuring we are prepared to take support ownership of a new service or product.
  • Supportability reviews are a process by which we evaluate the readiness of an application, workflow or tool to be supported by Netflix Technology Services. This includes evaluating the user experience, user and support resources, and designing the support workflows.
• Curate data-informed stories that advocate for users and support teams experiencing friction with technology. With those stories, influence partners to reduce complexity and improve productivity and efficiency.

• Partner with N-Tech Domain Specialists to maintain and bolster the quality of feature requests and fixes for the assigned area/product domains and verticals.
• Develop and grow strong cross-functional relationships with business partners and clients throughout the Netflix ecosystem.
  • Including, but not limited to: Studio, Corporate, Security, Creative Production, Data Engineering, Analytical, Technology Experience team
• Leverage data queries using a global lens to inform customer experience insights and prioritize near-term and longer-term improvements.

| SKILLS AND EXPERIENCE

• Ability and curiosity to research, analyze, and understand user interaction with technology by diving into data and user sentiments.
• Technical depth and ability to pull and analyze support data to identify trends to drive insight and overall product and operational improvement. SQL knowledge is preferred.
• Ability to act as the informed captain and lead new initiatives concerning workflows and support. Often operating as the Driver in the DACI model on assigned projects.
• Strong written communication skills and ability to take user sentiment and data trends into actionable deliverables.
• Ability to develop and maintain strong relationships, communication, and collaboration with cross-functional teams and stakeholders including product and engineering teams.
• Experience in user advocacy, leveraging combined user experience data to effectively communicate the impact of issues to stakeholders.
• Ability to provide technical perspective to collaborate with management, product, and partner teams around product information and knowledge base for new applications.
• Knowledge of scalable impact in determining the work supported by N-Tech and driving service delivery around new products.

Senior Manager, Analytics Engineering – Ads Insights and Tooling

The Role

We recently launched a new ad-supported tier to offer our members more choice in how they consume their content. Our new tier allows us to attract new members at a lower price point while also creating a compelling path for advertisers to reach deeply immersed audiences.

Our Team

The Ads Data Science and Engineering team at Netflix’s mission is to help build the foundation of the ads business at Netflix. We conduct analyses and develop analytic tools, build predictive models and algorithms using machine learning, all with the goal of creating more choices and joy for our members. As a leader in this space, you’ll work closely with partner teams to think big picture about our business goals and how we achieve them through analysis and tooling. You will lead the team that enables Netflix to understand ads performance, enhance targeting capabilities, and inform advertiser effectiveness via developing Measurement solutions and creating business metrics. Your team will apply strong analytical rigor to evaluate ideas, dissect problems, build workflows, provide recommendations and drive success on end-to-end analytics initiatives in this 0 -1 space.

Responsibilities

• Hire, inspire, and grow high-performing data scientists and analytics engineers. Lead strong partnerships with stakeholders from across the business – from product management, engineering, consumer insights, content, and strategy.
• Instill an inclusive culture that is innovative and collaborative, both within your team and in the broader organization.
• Develop a team charter and roadmap that optimizes the impact of the team and reflects evolving business needs.
• Act as an ambassador between the Product, Engineering, Strategy, and DSE teams by having a deep knowledge of how the Netflix Ads product works.
• Ensure that your team is producing consistently trustworthy and high-quality technical outputs that influence the business.

The Ideal Candidate

• Demonstrated tenacity, resilience, and leadership experience that enables you to organize and drive cross-functional projects, overcome challenges, and propose solutions.
• Be both quantitative and qualitative. You should be able to quickly assess and understand complex systems, but you should also have a high EQ so that you can be a product ambassador to the rest of the advsertising organization.
• You are a player-coach. You can develop roadmaps and strategy, but also execute on technical work and ensure that your team produces consistent high quality outputs.
• Superb communication skills – You must be able to cultivate strong working relationships, communicate effectively, write meticulously, and give outstanding presentations to both technical and creative audiences.
• Experience building and leading hybrid Data Science and Analytics teams in the Ads space.
• Capacity and passion to translate business objectives into actionable analyses, and analytic results into business and product recommendations.

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $480,000 – $1,200,000.