Oracle introduced its first applications, a set of internally developed accounting software apps called Oracle Applications, in 1990; 10 years later, it launched E-Business Suite, a wider collection of enterprise resource planning (ERP), finance, human resources (HR) and supply chain management applications.
Customer Service Solution Analyst I
As Solution Analyst I in the Support organization, you will use strong communication and customer service skills to work directly with Oracle Health customers as the initial point of contact for support. You will be responsible for supporting Oracle Health customers by providing real time technical support, investigation, configuration requests, issue resolution, and triage in a call and ticket-based environment. You will also have the opportunity to gain knowledge on specific Oracle Health products and solutions.
Career Level – IC0
Responsibilities
In this role, you will use customer service skills and basic front end application knowledge to assess, investigate, and resolve Oracle Health customer issues and requests via call, ticket, and other electronic means. You will work directly with internal and external customers, which requires strong communication skills. You will be responsible for documenting the investigation and performing basic technical troubleshooting to resolve issues in real time. You will also be responsible for appropriately triaging and escalating issues, which requires a basic understanding of the different application products and solutions. The investigation and basic technical troubleshooting responsibilities include gathering information, using troubleshooting tools, capturing log files, leveraging knowledge articles, shadowing end users, and testing workflows. The work is semi-routine in nature and requires both independent and collaborative work in a fast paced environment. You will be responsible for adhering to regulatory policies, such as HIPAA, and Oracle Health policies, procedures, and customer requirements.
During training, you will gain insights into Oracle Health’s support methodology and will begin project work immediately. You’ll work alongside the experts to gain knowledge and skills that will prepare you for a long-term, meaningful career with Oracle Health!
Qualifications:
Associate, Bachelors or Technical Degree preferred or in lieu of degree may substitute 2 additional years professional experience in customer service, technical support and/or healthcare industry required
Due to the client contract you will be assigned, this position requires you to be a U.S. citizen
Receipt of the appropriate government security clearance card applicable for your position
Expectations:
Ability to work one of the following shifts available for the position (all in CT):
Traditional Monday through Friday shifts from 5:00 AM – 2:00 PM, 6:00 AM – 3:00 PM, 7:00 AM – 4:00 PM, 8:00 AM – 5:00 PM, or 9:00 AM – 6:00 PM
Swing shifts Monday through Friday from 10:00 AM – 7:00 PM, 11:00 AM – 8:00 PM, or 12:00 PM – 9:00 PM
4X10 shifts Monday through Thursday, Wednesday through Saturday, or Sunday through Wednesday from 8:00 AM to 7:00 PM or 9:00 AM to 8:00 PM
554 shifts from 7:00 AM – 7:00 PM or 554 night shifts from 7:00 PM – 7:00 AM
Ability to work in office 3 days a week at one of the following Oracle Health offices:
Kansas City, MO
Malvern, PA
Columbia, MD
Orlando, FL
Nashville, TN
Home internet speed and reliability connection must meet the following expectations: Download >= 20 Mbps and Upload >= 5 Mbps at www.speedtest.net and Total packet Loss https://packetlosstest.com/ OR the ability to work in the Oracle Health office
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.
Perform other responsibilities as assigned.
Qualifications
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $18.17 to $34.62 per hour; from: $37,800 to $72,000 per annum.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
SDR Internship
As a Sales Development Intern, you will be immersed in all things sales and learning the One Oracle way. The internship will begin with a week of training that includes a comprehensive curriculum where interns begin to learn consultative selling skills and Oracle solutions. This serves as the base of learning and provides you with the tools to lay the foundation for your future sales career. You will spend the summer connecting with real customers through targeted outreach and working alongside our highly collaborative sales team. If you’re ready to spend the summer making an instant impact and building your future sales career, come and join us!
What You’ll Bring
Let’s see what you can achieve when you dare to be yourself. What we are looking for:
- Currently enrolled in a Bachelor’s degree program, and completing your sophomore or junior year by summer 2025. Must be returning to the degree program after completion of the internship.
- Strong interest in sales and technology
- Business Administration, Business Marketing, Sales Concentration, and Communications major preferred
- GPA of 3.0 or higher preferred
- Competitive with a strong work ethic
- Demonstrated resilience.
- Coachable & intellectually curious
- Persuasive, professional, and prepared
- Strong written and verbal communication
- This role is an in-office role.
Career Level – IC0
Responsibilities
Responsibilities
What You’ll Do
A challenging, exciting internship that will build your sales skills, tenacity, prospecting skills, critical thinking capabilities, ability to remain focused, and follow-through. You will be provided the tools, training, coaching, and people resources to help you be successful. You will uncover and qualify leads through phone, email, and social outreach for new prospects and/or existing customers. You will work alongside Oracle’s sales teams to convert these leads to qualified pipeline. Join a professional workplace where you’ll improve your skills and build a solid professional foundation.
As a Sales Development Intern you will:
- Build sales pipeline using cold calling methodologies and social selling.
- Build a strong foundation of industry competence, Oracle product knowledge & sales methodology that will provide credibility when interacting with decision-makers.
- Develop sales skills vital to identify and qualify new business opportunities and/or expansion/upsell opportunities.
- Collaborate with the sales team on go-to-market strategy, demand generation activities and targets.
- Present a final capstone project to culminate your intern experience.
What We’ll Give You:
Mentors that care: Work with industry-leading sales professionals. On top of your direct supervisor, you’ll be assigned a peer mentor—a recent hire who can help you navigate the internship experience.
World-class training: You will kick off your summer with a week of comprehensive onboarding that gives you a foundational understanding of One Oracle and our sales methodology. You’ll benefit from job-specific training that will help you get the most out of your time with us. Interns will also participate in continuous learning throughout the summer to build on their sales skills, industry knowledge, and professional development to ensure you leave Oracle more confident and competent than when you started.
A fun-filled summer: Enjoy a close-knit, community experience alongside your class of fellow summer interns. Our interns work across the length and breadth of our business but come together for fun events like tech talks, networking, volunteering, and fun social happenings.
Qualifications
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $18.99 to $53.00 per hour; from $39,500 to $110,240 per annum.
Analyst, HR Services
Do you love supporting employees and finding answers to complex problems? Our dynamic HR Services Team would love to meet you!
In this role, you will support the system administration of Human Resources customer support ticketing system, Oracle Service Cloud. This is a key role in our team that will design, develop, and implement creative solutions to improve system functionality, the customer support experience, and operational excellence. You will analyze complex, confidential, and time sensitive data. You will spend a lot of your day on the phone and in our ticketing system responding to inquiries from employees and candidates. You will be looking for system problem trends, and seeking opportunities for process and system improvement. You will need to collaborate across multiple business functions, as well as globally to ensure team success. Other primary responsibilities will include data analysis, training and executive presentations and updates -, project management, and customer service. You will have the opportunity to work and collaborate globally, standardizing, simplifying and automating HR operational processes and services.
#LI-VC7
Career Level – IC1
Responsibilities
Please note: The HR Services teams works a hybrid schedule and the team is in the office in Rocklin, CA on Tuesdays, Wednesdays and Thursdays each week. Only candidates local to the Rocklin, CA area will be considered.
- You will partner with management and other key collaborators to process complex, confidential, and time sensitive data
- You will make recommendations, participate in UAT testing, implement systems and process improvements
- You will drive tasks to completion
- You will contribute independently on a variety of processes, with some assistance and normally receive general instructions on routine work
- You will work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
- You exercise judgment within defined procedures and practices to determine appropriate action
- You will develop professional expertise, and apply company policies and procedures to resolve a variety of issues
- You will assist others using your own expertise
- You will perform additional related tasks and duties as needed
- You possess process improvement, training, communication and project management skills
- You have excellent problem solving, critical thinking, and analytical skills
- You are comfortable with full Microsoft office suite, HCM, and other Oracle Cloud applications
- You have a high attention to detail and the patience to pursue data anomalies that most of us miss
- You have strong internal client facing skills with a flexible communication style and the ability to communicate complex concepts and analytics in a structured manner
- You are passionate about trouble shooting data issues to identify strategic solutions
- You believe that no jobs are too big; no problems are too complex
- You can communicate directly and succinctly across cubicles, organizational boundaries and cultures
- You volunteer – for new experiences, learning opportunities and to help others
- You contribute and may lead process improvement ideas and innovation
- 1+ years of experience working in a data intensive environment, preferably in human resources, where data entry, record auditing and report generation are daily tasks of your role
- 1+ year experience in a Call Center or Help Desk environment with experience taking phone calls and responding to system-generated tickets.
- Bachelor’s degree strongly preferred.
Associate Consultant
Entry-level consulting position for those who are new to professional services and are developing their expertise. You will be working with customers who are live with the Oracle Health Population Health Management and/or Diagnosis Insights solutions. Prior experience is preferred but not required, and it would be ideal to have a general interest in population health, working with care management data, and algorithms.
Career Level – IC1
Responsibilities
As a member of a project team, follows standard practices and procedures to analyze situations/data and provide quality work products to deliver functional and technical solutions on applications and technology installations. Work involves some problem solving with assistance and guidance in understanding and applying relevant Oracle methodologies and practices with limited autonomy. Implements Oracle products and technology in various industries to meet customer specifications. Other key responsibilities include:
- Assisting customers with their solution build, maintenance, configuration, and advise on workflows
- Gaining a strong understanding of customers’ algorithms to help answer questions, resolve issues, or recommend modifications
- Gaining an understanding of standard reports built using Tableau, Business Objects, and other visualization tools that support Population Health Management and Diagnosis Insights products
- Complete product assessments across the HDI customer base to identify opportunities for maintenance, professional services, and optimizations
- Provide product demonstrations and knowledge transfers to customers regarding various topics within the HDI space
- Consult with internal project and organizational teams to collaboratively share configuration status, project timelines and project updates, and verify configuration requests
- Help to maintain customer relationships, and navigate conflict and complex relationships to achieve business objectives
Qualifications
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $19.86 to $48.08 per hour; from $41,300 to $100,000 per annum. May be eligible for bonus and equity.