There are a few things that make Oyo Rooms unique and appealing to customers. Firstly, Oyo Rooms offers a wide range of room types and prices to suit every budget and need. Secondly, the company has a very efficient booking and cancellation policy, which is convenient for customers.
Program Manager
About the job
Job Role: Program Manager – Cleaning and Service Operations
Position Overview: The Program Manager for Cleaning and Service Operations will play a pivotal role in driving the strategic and operational success of the cleaning and service functions in Dan center (vacation rental business). This role requires a proactive leader who can manage complex programs, work cross- functionally, and ensure that service delivery is both efficient and aligned with business objectives. The ideal candidate will have extensive experience in operations management, vendor coordination, data- driven decision-making, and leadership.
Key Responsibilities:
Program Management:
- Lead, manage end-to-end program for cleaning and service operations, ensuring alignment with business goals and customer satisfaction.
- Develop and implement long-term strategies to improve cleaning and service quality, efficiency, and scalability.
- Manage the full project lifecycle of initiatives, including planning, execution, monitoring, and evaluation.
Operational Efficiency:
- Design and implement systems and processes to ensure operational excellence in cleaning and service delivery.Continuously review and refine workflows to improve productivity, cost-effectiveness, and qualityof service.
- Work with teams to ensure 100% compliance with service level agreements (SLAs) for cleaning and maintenance tasks.
Data-Driven Decision Making:
- Develop and manage performance dashboards, reports, and KPIs to monitor cleaningand service operations.
- Use data analytics to identify trends,issues, and opportunities for improvement – strong knowledge of excel, googlespreadsheets required
- Make data-informed recommendations for optimizing resources, improving service quality,and reducing costs.
Escalation Management & Issue Resolution:
- Lead the resolution of escalatedissues related to cleaning and service, workingcross-functionally to addressroot causes and prevent recurrence.
- Implement continuous improvement programs to reduce the frequency of escalations and improve guest
- satisfaction.
Team Leadership & Development:
- Manage and mentor the cleaning and service teams with the function head,ensuring that all employees are
- engaged,motivated, and alignedwith the company’s objectives.
- Lead training and development programs to improve team performance and ensure that best practices are followed.
Cross-Functional Collaboration:
- Collaborate with internal departments such as supply, finance, tech & product, guest services, property management, and maintenance to ensure cohesive operations.
- Drive alignment between cleaning operations and other business functions to achieve a seamless guest experience.
Innovation & Continuous Improvement:
- Drive innovation by implementing new tools, technologies, and processes to improve the efficiency and effectiveness of cleaning and service operations.
- Keep up with industry trends and best practices, ensuring that the company stays ahead in providing premium services.
Ǫualifications & Skills:
- Proven experience in program management, preferably within the cleaning, facility management, or service operations sector.
- Strong leadership skills with a track record of managinglarge, complex programsvia multiple teams.
- Proficiency in data analysis and reporting tools such as Excel, Google Sheets, and business intelligence software.
- Excellent problem-solving skills with a strategic mindset for continuous improvement.
- Strong communication and collaboration skills, with experience in working across departments and managing external relationships.
- Ability to manage multiple projects and programs concurrently while meeting deadlines and quality standards.
Sales Operations Specialist
About the job
Position Overview:
The Deputy Cleaning and Service Manager (DCSM) will be responsible for overseeing and managing cleaning C maintenance service operations for a summer vacation rental business. The role involves coordinating with cleaning vendors, ensuring high-quality service delivery, managing data-driven reports and dashboards, and resolving escalations effectively.
Key Responsibilities:
Manage Fulfillment of Cleaning s maintenance service Operations:
- Oversee day-to-day cleaning operations for a large portfolio of summer vacation rental properties.
- Ensure that all properties meet high standards of cleanliness and service qualityin alignment with company goals.
- Ensure 100% fulfillment of all cleaning tasks and service operations, proactively managing any potential shortfalls.
Vendor s Stakeholders Coordination:
- Coordinate with cleaning vendors for service scheduling, payments, and contracts.
- Build and maintain strong relationships with vendors and internal staff to ensure seamless service fulfillment.
Escalation s Issue Resolution:
- Handle escalations related to cleaning and services, ensuring timely and effective resolution.
- Lead strategic projects aimed atreducing the volumeof escalations and improving operational efficiency.
Excel s Data Analysis s tool management:
- Utilize Excel, Google Sheets, and other tools for in-depth data analysis, cost tracking, and performance monitoring.
- Provide actionable insights to improve service levels and streamline operations based on data analysis of daily reports and dashboards
- Use data insights to identify trends and areas for improvement, ensuring smooth, efficient cleaning C service operations.
- Work on different in-house Cb external tools to ensure planning, tracking and fulfillment of the services
Qualifications s Skills:
- Strong experience in managing cleaning or maintenance facility servicesoperations in vacation rentals, hotels, resorts, etc.
- Proficiency in Excel, Google Sheets, and other analytical tools for managing reports and data.
- Excellent communication and coordination skills, especially in stakeholder management
- Strategic problem-solving skills and ability to lead initiatives that enhance operational efficiency.
- Ability to manage multiple tasks and projects with attention to detail.
- Experience in handling escalations and delivering swift resolutions.
This role is critical to ensuring the highest standards of cleaning and service delivery in our vacation rental business. If you thrive in a fast-paced environment, have strong data management capabilities, and enjoy working withvendors and operations, we encourage you to apply!
Commercial Executive
About the job
Job Overview
The Commercial Executive will be primarily focused on business development initiatives, including prospecting, lead generation, and partnership building. You will leverage your strong communication and negotiation skills to cultivate relationships with property owners, drive adoption of OYO’s products and services, and maximize revenue opportunities. In addition to expanding our network of properties, you will also collaborate with internal teams to develop and implement strategies to optimize the performance of existing properties.
Responsibilities
- Identify, pursue, and move leads through the sales cycle to expand OYO’s network of properties in target markets.
- Develop and execute strategic business development plans to achieve growth objectives.
- Negotiate agreements with property owners to onboard new properties onto the OYO platform.
- Meet with customers/clients face to face & or over the phone.
- Developing proposals for clients.
- Provide ongoing support to property owners, including assistance with onboarding, training, and troubleshooting.
- Collaborate with internal teams to develop and implement strategies to optimize property performance and drive revenue growth.
- Monitor market trends and competitor activity to identify opportunities for expansion and differentiation.
- Coordinate pricing strategies with Revenue Managers
- Ensure room availability (for selling) for the company.
- Recovery of debt.
- Churn prevention: Engage with partners to educate them around the solutions Oyo provides and reduce churn.
- Partner Experience: Ensuring our partners are looked after is critical and so this role is responsible in supporting post onboarding to ensure brand standards, recon statements, commercial understanding (if any) and act as a support function for the partner.
Job Experience
- 3-5 years of relevant experience in business development, sales, or related fields, preferably in Real Estate and Hospitality industries.
Education
- Bachelor’s degree in business administration, Hospitality Management, or a related field.
Language
- Fluent in English (both verbal and written).
Skills and qualifications
- Drive and self-motivation.
- Networking ability
- Strong business development skills, with a proven track record of identifying and closing new business opportunities.
- Excellent communication and negotiation skills, with the ability to build and maintain relationships with key stakeholders.
- Strategic thinker with the ability to analyze market trends, identify opportunities, and develop actionable plans to drive growth.
- Results-oriented mindset with a focus on achieving targets and delivering measurable results.
- Highly organized with strong project management skills and the ability to prioritize and multitask effectively.
Hotel Account Manager
About the job
Overview:
As an OYO UK Hotel Account Manager with a focus on public sector and corporate business, you will play a pivotal role in ensuring seamless accommodation arrangements for groups associated with various organisations. Your primary responsibility will be to manage the end-to-end booking process within the OYO UK hotel network, catering to the unique needs and requirements of our clients. By coordinating closely with internal teams and external stakeholders, you will uphold the highest standards of customer service while efficiently handling reservations, inquiries, and logistical arrangements.
Key Responsibilities:
1. Booking Coordination:
– Act as the primary point of contact for clients seeking accommodation arrangements within the OYO UK hotel network.
– Manage incoming booking requests through the OYO platform, ensuring accuracy and completeness of information provided.
– Liaise with OYO hotel partners to allocate appropriate rooms and facilities based on group size, preferences, and specific requirements.
2. Communication and Customer Service:
– Maintain clear and prompt communication with clients throughout the booking process, leveraging the OYO platform to provide updates and address any concerns or queries.
– Serve as a knowledgeable resource regarding OYO hotel amenities, policies, and local area, offering assistance to enhance the overall guest experience.
– Handle any issues or special requests promptly and effectively, leveraging OYO’s resources and support systems to exceed expectations and foster positive relationships with clients.
3. Logistics and Planning:
– Coordinate logistics for group arrivals, departures, and any associated events or activities, collaborating with OYO hotel partners and relevant departments to ensure seamless execution.
– Prepare detailed itineraries and rooming lists using the OYO platform, ensuring accuracy and timely distribution to all stakeholders.
– Anticipate potential challenges or conflicts and proactively implement solutions to mitigate any disruptions to guest satisfaction, leveraging OYO’s network and resources as needed.
4. Administrative Duties:
– Maintain comprehensive records of all bookings, correspondence, and related documentation through the OYO platform, ensuring accuracy and compliance with OYO standards.
– Generate reports and analyse booking data using OYO’s reporting tools to identify trends, opportunities for improvement, and areas of potential growth.
– Assist with billing and invoicing processes through the OYO platform, ensuring accuracy and timeliness in financial transactions related to council group bookings.
Qualifications:
– Previous experience in hotel reservations, hospitality, or customer service roles preferred.
– Strong communication skills, with the ability to interact effectively with diverse stakeholders and resolve conflicts diplomatically.
– Excellent organisational and multitasking abilities, with keen attention to detail and accuracy.
– Proficiency in Microsoft Office applications.
– Adaptability and flexibility to accommodate varying schedules, including evenings, weekends, and holidays as needed.
Attributes:
– Customer-focused mindset, with a commitment to delivering exceptional service and fostering positive guest experiences within the OYO brand standards.
– Proactive and resourceful approach to problem-solving, with the ability to think creatively and act decisively in dynamic situations.
– Strong team player with a collaborative attitude and a willingness to support OYO hotel partners and colleagues across departments.
– Professional demeanour and a passion for hospitality, reflecting the values of OYO UK.
Join Our Team:
If you are a motivated and organised individual with a passion for hospitality and a knack for managing group bookings, we invite you to join our team as an OYO UK Hotel Groups Booking Account Manager. . Apply today to embark on a rewarding career journey with OYO UK!
Global Procurement Specialist
About the job
Key responsibilities- Global
– Negotiation with vendors for reduction in cost
– Compare proposal and specification
– Contract management/review
– G&A cost reporting and budgeting.
– PO release to supplier
– Follow up for delivery
– Follow up with finance for timely supplier payment
– Understand project management
Requirement and qualification
– 1-2 year previous working in Procurement /Purchase , supply chain department
– Education in engineering, Logistic and supply chain
– In-depth knowledge of contract and invoicing
– Problem solving
– Good knowledge of Excel
