OYO Rooms, also known as OYO Hotels & Homes, is an Indian multinational hospitality chain of leased and franchised hotels, homes, and living spaces. Founded in 2012 by Ritesh Agarwal, OYO initially consisted mainly of budget hotels.

CRM Associate Manager

Please Note-Candidates with backgrounds in sales, business development, account management, data/business analysis, research, project/product management, social media, content creation, as well as freshers or interns, are kindly asked to refrain from applying for this position, as it may not align with their experience.

About Role:

We are seeking a detail-oriented and proactive CRM Associate Manager specializing in Email Marketing to join our dynamic team. The ideal candidate will be responsible for managing our (CRM) system and executing effective email marketing campaigns. This role involves working closely with marketing, product, analytics, sales, and customer service teams to enhance customer engagement and drive business growth.

Responsibilities:

• Develop and execute end-to-end email marketing, App push, WhatsApp, SMS campaigns, including planning, content creation, testing, deployment, and analysis.
• Manage and optimize our CRM system to ensure accurate customer data, segmentation, and targeting for personalized communication.
• Design and implement customer journeys and automated workflows to nurture leads and conversions and enhance customer retention.
• Collaborate with cross-functional teams to align email, web push, WhatsApp, SMS and app push marketing strategies with overall marketing objectives.
• Conduct A/B testing for email and app push campaigns to optimize performance and ensure continuous improvement.
• Monitor and analyze key performance metrics, providing insights and recommendations for enhancing campaign effectiveness.
• Stay updated on industry best practices, trends, and technologies CRM.
• Collaborate with the design team to create visually appealing and effective email templates.

Work Experience:

• 2-4 Years of relevant experience in CRM for a digital business.
• Bachelor’s degree in marketing, Business, or a related field.
• Customer-centric mindset and eye for detail is a must.
• Working knowledge of atleast one campaign management tool: MoEngage, CleverTap.
• Understanding of GDPR and other email marketing regulations is an added advantage.
• Strong analytical skills with the ability to interpret data and extract actionable insights.
• Experience in managing the digital portfolio for a hospitality business is a plus.

Key Account Manager- US

Job Responsibilities:

• Identify and pursue potential customers or clients through various sales channels, such as cold calling, networking, and referrals.
• Develop and nurture strong relationships with existing and prospective clients to understand their needs, preferences, and pain points.
• Deliver compelling product and service presentations to showcase OYO’s value and address client questions head-on.
• Convert leads into sales by resolving client concerns and guiding them through the process.
• Effective prioritization and organization of tasks to maximize productivity and meet sales targets within deadlines.
• Establish, maintain and strengthen relationships with (owners, key decision makers) for long term success.
• Coordinate with the cross-functional teams to ensure business target achievements and meeting expectations on service delivery.
• Ensure the success of partners through continuous key account management, revenue monitoring, account analysis to identify levers of growth for the partner.
• Train partners on technology, growth and policy updates from OYO’s network.
• Ensure that your daily actions and decisions align with our company’s purpose.

Experience 3-4 years in Account Management/ Cold calling, lead generation role

Location – Gurgaon (WFO)

Note- Candidate should be comfortable working in US Shift timing (6:30 pm to 3:30 am IST)

Sales (Demand Manager)

Job Description

• Ability to create pipeline for new sales channel
• Creating and improving existing sales pipeline while also following OYO operational compliance
• Always on the lookout for new marketing strategies and take initiatives towards ensuring revenue growth

Minimum Qualifications

• Having a minimum of 2 – 3 years of experience as a Sales.
• Preferably with an industry background in hospitality or experience in 3 to 5 star hotels.
• Proficient in English.
• Able to sell low-price, high-quantity products.
• Experienced in generating new leads.
• Able to handle pressure and fast paced environment.
• Able to work as an individual contributor.

OYO is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. OYO does not discriminate in employment opportunities or practices based on age, race, religion, color, national origin, marital status, gender identity, pregnancy status and other personal characteristics that are unrelated to their job performance.

General Manager Hotel Operations

JOB DESCRIPTION –

● Become a trusted partner of your hotels, developing close relations with the Hotel Owner, Partners Service providers and staff to ensure great guest experience in the UK SOB portfolio

.● Prior 5+ years of experience in Launching the Budget/Premium Hotels

.● Strong Vendor Identification, negotiation and Finalization etc skills

.● Able to lead and motivate the Staff and team to achieve the highest standards of service and guest satisfaction

.● Ensure effective communication and collaboration across departments for the UK SOB portfolio, such as front office, housekeeping, food and beverage, maintenance, Revenue etc at the Property and with Central teams

.● Oversee daily operations of the tagged portfolio to ensure the hotel runs smoothly and efficiently

.● Monitor guest feedback and address complaints or service issues promptly to maintain high satisfaction levels for the tagged UK SOB portfolio

.● Implement and maintain hotel policies, standards, and procedures

.● Manage the Financial KPIs (P&L) for the tagged UK SOB properties, aiming to maximize revenue and control costs

.● Monitor policy across Online channels and support in closing offline deals at the property

.● Develop strategies to increase revenue(Online and offline), including marketing initiatives and promotions

.● Work with the sales and marketing team to develop and execute plans to drive business, attract guests, and boost occupancy rates

.● Establish relationships with local businesses and tourism organizations to promote the hotel

.● Ensure compliance with employment laws and health and safety regulations

.● Ensure the Tagged Hotel properties provide a welcoming and memorable experience for all guests. Major focus on OTA reviews and Ratings for the tagged properties

.● Continuously improve service standards and introduce innovative ways to enhance the guest experience

.● Ensure the hotel meets all health, safety, and legal requirements

.● Conduct regular audits and inspections to ensure compliance with fire safety, licensing, and environmental regulations

.● Work with contractors and suppliers to ensure high-quality and cost-effective service delivery

.● Develop a deep understanding of OYO’s technology and different products

.● Train the Partners and staff to operate OYO technology precisely and efficiently

.● Understand local needs, issues and communicate accurately to the technology team. Collaborate with technology team to develop new products and features where necessary

.● Work with the service provider to ensure that revenue opportunities are maximised for hotel

s● Ensure maximum availability of room stock across portfolio in line with AOP

.● Conduct regular reviews with Partners, Service providers and staff, collaborating to maximise RevPar

.● Ensure Finance Compliance across portfolio through monthly property audit

s● Working with the service provider company to ensure employee engagement, Rewards & Recognitions and retention on a regular basis

.● Strategize to boost Walk in /Corporate Sales at the properties

.● Tracking and ensuring smooth Handover from Sign to Live of SOB properties

.● VAS opportunity-Onboarding F&B vendors to sublet Restaurant/Banquet/Meeting Room/Bar /Parking etc

.OYO need you because you have:

● Clear track record of success in operations and customer service

● Previous experience in a high growth business – tech-enabled and B2B is preferable but not essential 10 to 12 Years of experience in Hospitality Operations and Pre-Opening experience of hotel is preferred.

● Background in hospitality with a proven track record in a senior leadership role.

● Excellent communication and interpersonal skills.

● Strong financial acumen and strategic thinking ability.

● Knowledge of hotel operations software and systems.

● Customer-focused approach and a passion for delivering exceptional service.

● Understanding of the UK hospitality market and relevant legal regulations.

Note: – Candidate should be comfortable Travelling to UK

Who are we?

OYO is the world’s fastest-growing chain of fully operated, franchised and leased hotels. OYO’s mission is to upgrade all forms of real estate and thereby provide quality living spaces to travellers around the

world.

In a short space of time, OYO has grown to more than 800 cities in 80 countries, including the USA, Spain, UK, India, Malaysia, Middle East, Indonesia, Philippines and

Japan.

Here in Europe, we’ve been growing since October 2018 and we have expanded steadily. You may have spotted one of our hotels on your high street – they are popping up UK and Spain wide.

If you are looking to work for a high-growth, disruptive and technology-led business that is looking to transform the hospitality industry, then OYO is the business for you.

You need to be a self-starter, who is ambitious, commercial, and collaborative – someone who constantly strives for improvement and always looks for growth.

We look forward to you joining our family of OYOpreneurs!