PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers; it serves as an electronic alternative to traditional paper methods such as checks and money orders.
Staff Technical Writer
Job Description
Time Type:
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
What you need to know about the role
We are seeking a Senior Technical Writer to collaborate with us in transforming the Dev Docs experience at PayPal Inc. In this role, you will create and deliver a high-quality doc experience for PayPal and its subsidiaries.
Meet our team
The developer ecosystem team at PayPal is committed to delivering the best experience for our global developers. The team is part of the Merchant Product & Engineering organization. Our team is responsible for PayPal’s end-to-end developer experiences within small, medium, and large enterprises. Our team designs experiences, testing and tooling capabilities critical for our developers to build and go live with PayPal’s payment integrations across all segments. If you are passionate about technology, have excellent communication skills, and thrive on building strong relationships with external developers through your content, we want you to join our team.
Job Description:
Your way to impact
In this role, you will create documents that millions of global developers use to successfully onboard merchants who use Braintree.
Your day to day
- Collaborate with Product Managers, Subject Matter Experts, Product Engineers, User Designers, and Integration Engineers to produce technical content that supports external developers in integrating and using PayPal’s products through APIs, SDKs, and other integration systems.
- Work with our SMEs to comprehend complex technical products quickly.
- Complete all phases of the DDLC, including topic research, writing, editing, and pushing to production through a CMS and a git-based authoring environment.
- Monitor doc quality and performance through doc KPIs, metrics, and analytics.
- Review and audit content – meticulously proofread and refine technical documents before publication, ensuring accuracy and quality.
- Collaborate on editorial reviews – present your work to stakeholders for their insights and approval, ensuring content meets developer needs, technical accuracy, and editorial standards.
What do you need to bring
- Bachelor’s degree in Technical Communication, Computer Science, or a related field.
- Proven experience (8+ years) as a Technical Writer with a focus on creating technical content for a developer persona.
- Ability to show a portfolio of technical content created in previous jobs.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Attention to detail and a commitment to deliver accurate and engaging content.
- Familiarity with programming languages, web-app concepts, APIs and SDKs.
Software Engineer (Java)
Job Description Summary:
What you need to know about the role
As a Software Engineer on our configuration team, you’ll be contributing to the core platform that powers the entire company’s application deployment and config. This role involves more than just coding—it’s about enabling innovation by integrating the latest technologies, creating common solutions, and solving widespread challenges.
Meet our team
UCP offers a simple experience for our developers to apply configuration changes across all our environments. It balances the need of PayPal developers to make dynamic configuration changes with the needs of the company to maintain high site availability. Using UCP, developers can make environment specific configuration changes, prevent accidental configuration drifts across environments and ensure that a configuration change does not impact their application or PayPal site availability.
Job Description:
Your way to impact
In this role, you’ll have a direct impact on the success of the entire company by enhancing the config platform that every team relies on. You’ll be at the forefront of bringing cutting-edge technologies into our framework, ensuring that our applications are robust, scalable, and efficient. By solving common challenges and providing streamlined solutions, you’ll empower our developers to deliver high-quality products that directly serve our customers’ needs. Your contributions will resonate across the organization, making a meaningful difference in how we innovate and deliver value.
Your day to day
In our Scrum team, you’ll be an integral part of daily stand-ups, sprint planning, and discussions, collaborating closely with your teammates to drive projects forward. You’ll participate in code reviews, offering feedback and learning from others to continuously improve code quality. Working alongside experienced engineers, you’ll have the opportunity to absorb best practices, refine your skills, and contribute your ideas to enhance our platform. Each day, you’ll be balancing hands-on coding with collaboration, all while growing as a developer in a supportive and dynamic environment.
What do you need to bring
- Strong Java Skills: 1-2 years of experience with Java, including Spring and Spring Boot frameworks.
- Java Fundamentals: Deep understanding of Java’s runtime, memory structure, and garbage collection algorithms.
- Problem-Solving Abilities: Proven experience in troubleshooting, memory analysis, and performance optimization.
- Collaboration: Ability to work effectively in a Scrum team, participate in discussions, and engage in code reviews.
- Continuous Learning: Eagerness to explore new technologies, third-party libraries, and contribute to open-source projects.
Data Analyst, Credit Risk
Job Description Summary:
What you need to know about the role
This role offers a unique opportunity to innovate and own analytics on the International Pay Later Credit Risk team.
Meet our team
PayPal’s International Pay Later team is responsible for partnering with global business units to manage a variety of credit risk strategies. This is an exciting department that plays an important role in contributing PayPal’s bottom line financial savings, ensuring safe and secure global business growth, and delivering the best customer experience. This opportunity is within the Credit Risk team.
Job Description:
Your way to impact
This role offers a unique opportunity to innovate and improve PayPal’s Pay Later’s analytics. Design, develop and maintain data-driven solutions for PayPal credit risk management. Make sound decisions that balance risk, user experience and financial performance. Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results on matters of significance to the business. Develop and automate tracking functionality that monitors volume and solution efficacy. Provide the appropriate framing of business problems, define project plans and work breakdowns, setting timelines and quality metrics for the project, and coordinating activities of cross-functional teams to deliver effective solutions.
Your day to day
In your day to day role you will:
Insights:
- Generate analytical insights to improve understanding of book performance and identify new opportunities for enhancements related to the EMEA & APAC Pay Later asset
- Create foundational monitoring related to the book
- Support internal partner’s understanding of the book with targeted analytics
Optimize:
- Drive improvements to risk management approaches with direct P&L impacts
- Refine risk classification efforts to improve related performance metrics
Deliver:
- Reporting insights to inform strategic decisions and directions
- Work with Business and Product partners to communicate impacts
What do you need to bring-
- Bachelor / Master’s degree with 2+ year professional experience.
- Data driven mindset with degree in a quantitative discipline such as Computer Science, Statistics, Mathematics.
- Proven experience in employing mathematical, statistical and data mining methods on real world problems
- Proficient in data mining and familiar with SQL, BigQuery, SAS, Python, etc.
- Must be an intuitive, organized analytical thinker, with the ability to drive analysis end to end
- Industry experience in payments, e-commerce, or financial services is a plus – particularly on Credit Risk side.
- Exceptional written and verbal communication skills to influence cross-functional teams.
Manager, Software Development 2
Job Description Summary:
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
We are looking for an Engineering Manager to join the PayPal Zettle organization in Bangalore. Zettle is an in-store payments product that helps small businesses succeed in a world of giants. By offering them the tools to get paid, sell smarter and grow, we are empowering sellers across the globe to reach their full potential. At PayPal, we think that together we’re made for more and that the best is yet to come. Our journey in putting an end to ordinary is just starting – Are you game?
You will lead the Partner Onboarding team, helping grow PayPal business by ensuring that a merchant can use multiple payment products, whether online, in-store or any other payment method. This will require great care and diligence to ensure that we meet Know-Your-Customer requirement in all regions are active, while making the onboarding user experience easy for partners and merchants that they sign up.
Job Description:
– Represent the engineering organization and evangelize the work to leadership.
Additional Job Description:
What you need to know about the role:
We are looking for an Engineering Manager to join the PayPal Zettle organization in Bangalore.
Meet our team:
Zettle is an in-store payments product that helps small businesses succeed in a world of giants. By offering them the tools to get paid, sell smarter and grow, we are empowering sellers across the globe to reach their full potential. At PayPal, we think that together we’re made for more and that the best is yet to come.
Your way to impact:
You will lead the Partner Onboarding team, helping grow PayPal business by ensuring that a merchant can use multiple payment products, whether online, in-store or any other payment method. This will require great care and diligence to ensure that we meet Know-Your-Customer requirement in all regions are active, while making the onboarding user experience easy for partners and merchants that they sign up.
Your day to day :
- Build, manage, mentor, and coach a team of highly skilled Software Engineers
- You get just as excited seeing others grow and learn under your leadership as you do by executing the work yourself
- You seek to improve standard practices and cultivate a culture of excellence
- Management of departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team.
- Work closely with the engineers to architect and develop the best technical design and approach.
- Report on the status of development, quality, operations, and system performance to management.
- Strategize for the long-term vision collaborating with Architect, product, to bring in the best recommendations backed with data to influence management to take the right long-term decisions
- Promote a culture of continuous learning, knowledge sharing, and innovative solutions within the organization.
- Lead a team that is working on multiple modules in parallel. Guide the team members in mapping the business requirements to technical capabilities
- Review effective designs for complex problems using system design concepts.
- Own planning of application changes, new release features, performance optimizations, etc.
- Create and maintain the application standards, coding best practices, involved in code reviews, etc.
What do you need to bring:
- At least 12+ years professional experience and 2+ years of relevant software engineering manager experience being hands-on in scalable applications/systems in Java backend, frontend and related technologies.
- Track record of exceptional people and leadership skills, ability to empower people, uphold accountability and achieve results
- You love fostering career growth and building a strong team culture
- You enjoy working collaboratively with a Product Manager to build and maintain a backlog of work for a team of engineers
- Strong collaborator who can build lasting, productive partnerships with peers, management, and stakeholders
- BS/MS in computer science or equivalent work experience
- Payment industry experience is a plus
