PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers; it serves as an electronic alternative to traditional paper methods such as checks and money orders.
Supervisor, Customer Solutions 1
Job Description
Time Type:
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
What you need to know about the role:
As a Team Leader in Customer Solutions, you will build, develop, and lead a team of employees into a high performing team that meets or exceeds performance goals. Engage and develop your direct reports, foster an open collaborative environment where best practices are shared.
Meet our team:
Our GCS team provides exceptional support to PayPal customers worldwide. We work collaboratively to resolve issues, streamline processes, and ensure our efforts align with business objectives—all while maintaining a strong focus on delivering a positive customer experience
Job Description:
Your way to impact:
You will build, develop, and lead a team of employees into a high performing team that meets or exceeds performance goals. Engage and develop an open collaborative environment where best practices are shared. Support and drive needs-based initiatives through communication, coaching, best practice sharing, and calibrations
Your day-to-day:
- Review, communicate and coach to daily performance, quality, behavior and attendance standards at the individual and team level. Utilize formal corrective action procedures as required. (20%)
- Schedule, prepare and lead the required number of 1:1 coaching and team learning sessions and stand-ups that are interactive, engaging and agent driven based upon developmental needs (20%)
- Complete the required number of case/email/ phone quality reviews per teammate each month. Work cases and escalations as required. (20%)
- Know and support company and departmental procedures; regularly review and ensure that agents follow procedures, process flows and guidelines. (20%)
- Participate in teammate selection, internal talent movement, and training needs assessment and closure of knowledge gaps. (20%)
What do you need to bring
Business:
- ▪ Strong communication skills in all formats (verbal, written) and ability to effectively communicate with teammates, peer supervisors and department management
- ▪ Ability to direct and motivate others and effectively delegate to achieve goals
- ▪ Demonstrated ability to drive for results (move the needle); Understand and articulate the impact of key metrics to teammate and department results.
- ▪ Ability to recognize the need for and lead through change management initiates while maintaining and driving teammate engagement
- ▪ Ability to effectively balance company and customer needs to deliver against NPS targets and business goals
Technical:
- ▪ Proficiency in external systems (Internet, Office Applications)
- ▪ Basic knowledge of applicable or relevant internal systems and cloud-based software (such as Kana, Zendesk, Slack, Confluence, and any other department-specific tools)
Experience (Required): Minimum 3 years leadership experience into Customer solutions
Education: Bachelor’s Degree or equivalent work experience required
The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Additionally, Individuals need to be able to work any shift within a 24-hour period Monday through Sunday.
At Paypal we have a strong learning culture. Our Team Leaders go through a training program upon joining as well as upskilling on the production floor therefore it is important that our leaders are lifelong learners and promote a culture of Learning Agility.
We service customers across the globe which demands us to be flexible in terms of shifts and markets/verticals we support.
If you are someone who likes to work in this kind of work environment & comes with a high degree of people focus, then this is a great opportunity for you.”
Additional Job Description:
Subsidiary:
PayPal
Travel Percent:
0
For the majority of employees, PayPal’s balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Senior Software Engineer
Job Description Summary:
As part of the Issuance and Tokenization engineering organization, the Software Engineer 3 will be part of a team delivering high impact products for various segments. The focus area will be across various types of product issuing, lifecycle management and transaction processing capabilities. We are looking for an enthusiastic and passionate candidate who will collaborate with cross functional teams across PayPal as required to learn, design, and build solutions to meet business requirements. The successful candidate will be hands-on and collaborative with a strong sense of ownership. They will have a strong customer focus and drive to create quality products which enable our customers to be successful.
Job Description:
As part of the Issuance and Tokenization engineering organization, the Senior Software Engineer will be part of a team delivering high impact products for various segments. The focus area will be across various types of product issuing, lifecycle management and transaction processing capabilities. We are looking for an enthusiastic and passionate candidate who will collaborate with cross functional teams across PayPal as required to learn, design, and build solutions to meet business requirements. The successful candidate will be hands-on and collaborative with a strong sense of ownership. They will have a strong customer focus and drive to create quality products which enable our customers to be successful.
Responsibilities
- Support implementation of a module/application/product
- Participate in architectural discussions that involve multiple systems
- Help to identify any product/functionality gaps and collaborate internal product and technology teams to define the necessary development to support solution delivery.
- Support integration efforts and critical work streams of strategic initiatives sponsored by senior executives
- Demonstrate engineering excellency
- Pro-active response in identifying and troubleshooting integration or technical issues
- Demonstrate engineering excellency by creating reusable, production-ready frameworks
- Challenge the status quo when needed.
- Ownership and strive for excellence in your role
Required Skills
- Bachelor’s degree, or foreign equivalent, in Computer Science, Engineering, or related technical discipline (or equivalent experience)
- 4+ years of experience planning, architecting, designing, developing, and delivering software platforms
- Proficiency developing object-oriented software in Java
- Deep knowledge of the Spring Framework, REST and JSON
- Experience with design and development of scalable, high-volume web services and platforms
- Understanding of authentication and authorization best-practices for distributed applications
- Strong problem-solving skills and a passion for debugging complex issues
- Adept at writing and executing automated unit, functional and integration tests and familiar with test frameworks and tools like testNG, JUnit, Mockito, and JaCoCo
- Proficiency with at least one scripting language (Perl, Python, UNIX Shell Script etc.)
- Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
- Experience with Git and Github version control, Apache Maven, Continuous Integration systems (Hudson/Jenkins) & Bug Tracking (Jira) tools
- Experience with using Agile/Scrum methodology for software development
Talent Researcher
Job Description Summary:
What you need to know about the role-
Talent sourcing is the art of finding potential candidates and nurturing them into a strong talent pool. As a Talent Sourcer, your expertise in identifying passive candidates and crafting exceptional candidate experiences is not just crucial, it’s highly valued.
You’ll partner with Recruiters and Hiring Managers to develop and execute innovative sourcing strategies for technical roles across the Americas. Additionally, you’ll conduct market research on competitors and potential acquisition targets to inform talent acquisition strategies, build diverse talent pools and provide actionable insights.
Meet our team-
Join PayPal’s esteemed Global Talent Acquisition Tech Team as a Talent Sourcer, where you’ll play a pivotal role in discovering and attracting top tech talent. Your contribution will be instrumental in driving PayPal’s growth by building diverse talent pipelines.
Job Description:
Your way to impact-
- You’ll own the end-to-end sourcing process.
- You’ll be in control, from understanding hiring requirements to delivering top-tier candidates.
- You’ll create impactful omnichannel strategies to attract diverse talent and master Boolean and keyword searches to find top candidates on online databases and social media. This ownership will empower you to impact PayPal’s talent acquisition significantly.
Your day to day-
- Source large talent pools and build a pipeline of qualified candidates to build the next generation of PayPal.
- Partner with Recruiter(s) and Hiring Manager(s) to understand hiring requirements and candidate profiles.
- Elevate PayPal’s employer brand and establish a solid LinkedIn presence and social media presence.
- Proactively source from underrepresented backgrounds and generate a diverse pool of candidates.
- Participate in weekly Syncs with Recruiter(s) and Hiring Manager(s) to provide a progress summary.
- Maintain copious documentation of the candidate lifecycle in CRM & ATS (Eightfold + Workday)
- Craft candidate outreach messages and drip campaigns to engage qualified talent pipelines.
- Identify 35-40 Qualified Candidates per week for Technical Phone Screens.
- Your quarterly KPI is to fill 12 roles per quarter.
What do you need to bring-
- (5) Five plus years of sourcing and talent mapping with a global internet company, eCommerce, or financial services environment, with a strong preference for experience in engineering roles.
- You’ll be a data-driven Talent Sourcer, naturally attuned to metrics like response and pass-through rates, source of hire, time-to-offer-acceptance and candidate experience to deliver top talent.
- You can communicate your competing priorities while ensuring professional tact and diplomacy.
- You have demonstrated working independently and managing multiple competing priorities.
- Drive uncompromising transparency, efficiency, and effectiveness across all operations.
- Ability to learn and adapt quickly to new Recruiting systems and processes knowledge.
- You are naturally aware of how to use data to tell stories that help connect the dots.
- You start by understanding your customers and how to be a customer champion.
- You can effectively listen and ask questions to do the right thing.
- You operate with integrity, treating everyone with respect.
Data Analyst, Credit Risk
Job Description Summary:
What you need to know about the role
This role offers a unique opportunity to innovate and own analytics on the International Pay Later Credit Risk team.
Meet our team
PayPal’s International Pay Later team is responsible for partnering with global business units to manage a variety of credit risk strategies. This is an exciting department that plays an important role in contributing PayPal’s bottom line financial savings, ensuring safe and secure global business growth, and delivering the best customer experience. This opportunity is within the Credit Risk team.
Job Description:
Your way to impact
This role offers a unique opportunity to innovate and improve PayPal’s Pay Later’s analytics. Design, develop and maintain data-driven solutions for PayPal credit risk management. Make sound decisions that balance risk, user experience and financial performance. Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results on matters of significance to the business. Develop and automate tracking functionality that monitors volume and solution efficacy. Provide the appropriate framing of business problems, define project plans and work breakdowns, setting timelines and quality metrics for the project, and coordinating activities of cross-functional teams to deliver effective solutions.
Your day to day
In your day to day role you will:
Insights:
- Generate analytical insights to improve understanding of book performance and identify new opportunities for enhancements related to the EMEA & APAC Pay Later asset
- Create foundational monitoring related to the book
- Support internal partner’s understanding of the book with targeted analytics
Optimize:
- Drive improvements to risk management approaches with direct P&L impacts
- Refine risk classification efforts to improve related performance metrics
Deliver:
- Reporting insights to inform strategic decisions and directions
- Work with Business and Product partners to communicate impacts
What do you need to bring-
- Bachelor / Master’s degree with 2+ year professional experience.
- Data driven mindset with degree in a quantitative discipline such as Computer Science, Statistics, Mathematics.
- Proven experience in employing mathematical, statistical and data mining methods on real world problems
- Proficient in data mining and familiar with SQL, BigQuery, SAS, Python, etc.
- Must be an intuitive, organized analytical thinker, with the ability to drive analysis end to end
- Industry experience in payments, e-commerce, or financial services is a plus – particularly on Credit Risk side.
- Exceptional written and verbal communication skills to influence cross-functional teams.
Staff Technical Writer
Job Description Summary:
What you need to know about the role
We are seeking a Senior Technical Writer to collaborate with us in transforming the Dev Docs experience at PayPal Inc. In this role, you will create and deliver a high-quality doc experience for PayPal and its subsidiaries.
Meet our team
The developer ecosystem team at PayPal is committed to delivering the best experience for our global developers. The team is part of the Merchant Product & Engineering organization. Our team is responsible for PayPal’s end-to-end developer experiences within small, medium, and large enterprises. Our team designs experiences, testing and tooling capabilities critical for our developers to build and go live with PayPal’s payment integrations across all segments. If you are passionate about technology, have excellent communication skills, and thrive on building strong relationships with external developers through your content, we want you to join our team.
Job Description:
Your way to impact
In this role, you will create documents that millions of global developers use to successfully onboard merchants who use Braintree.
Your day to day
- Collaborate with Product Managers, Subject Matter Experts, Product Engineers, User Designers, and Integration Engineers to produce technical content that supports external developers in integrating and using PayPal’s products through APIs, SDKs, and other integration systems.
- Work with our SMEs to comprehend complex technical products quickly.
- Complete all phases of the DDLC, including topic research, writing, editing, and pushing to production through a CMS and a git-based authoring environment.
- Monitor doc quality and performance through doc KPIs, metrics, and analytics.
- Review and audit content – meticulously proofread and refine technical documents before publication, ensuring accuracy and quality.
- Collaborate on editorial reviews – present your work to stakeholders for their insights and approval, ensuring content meets developer needs, technical accuracy, and editorial standards.
What do you need to bring
- Bachelor’s degree in Technical Communication, Computer Science, or a related field.
- Proven experience (8+ years) as a Technical Writer with a focus on creating technical content for a developer persona.
- Ability to show a portfolio of technical content created in previous jobs.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Attention to detail and a commitment to deliver accurate and engaging content.
- Familiarity with programming languages, web-app concepts, APIs and SDKs.