PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
Manager, Accounting
Job Description
Time Type:
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
The primary function of this position is the management of a high volume, best in class operational accounting team responsible for ensuring all assigned general ledger accounts are reconciled accurately and timely so respective balances are properly reflected in the financial statements.
Job Description:
SPECIFIC DUTIES
- Primary point of contact for review and approval of team’s assigned general ledger account reconciliations to ensure effective, timely and accurate reconciliations in accordance with specified policies, internal control requirements and certain regulatory and other service level agreements.
- Ensure accurate posting of general ledger entries in SAP and customer accounts.
- Assist with researching and achieving timely resolution of outstanding reconciling items and related issues, utilizing internal resources and/or vendor support. Adhere to reconciliation escalation and write-off policy.
- Maintain, monitor and report out, as agreed upon, team metrics designed to track overall team effectiveness and efficiency. Consistently innovate on existing tools and processes to help the department scale with the business.
- Track, communicate and assist in the resolution of product design or process flaws, system bugs or other operational issues adversely impacting team’s efficiency and effectiveness.
- Effectively carry out all direct level management responsibilities for all employee reports including quality recruiting, setting and monitoring employee performance against semi-annual goals, performing annual reviews, monitoring employee and career development, and monitoring and approving timesheets.
- Monitor and assign balanced workload within a team of direct reports.
- Identify training needs for direct reports. Work with appropriate resources to ensure training needs are met.
- Partner with GFO New Product Integration team on new product launches and market expansions that impact our accounting processes. Manage and test changes to our existing processes in connection with these launches. Advocate for implementations which result in effective reconciliations while preserving or improving existing levels of automation and efficiency.
- Other duties and special projects as assigned.
REQUIRED PERFORMANCE
- Perform at a Meets or Exceeds expectations level for all specific duties outlined above.
- Demonstrate a solid understanding of PayPal’s business products, transactions, systems and related accounting process flows. Understand the accounting implications from the transaction level, to the reconciliation level and then up to the general ledger of various money movement accounts.
- Maintain a high level of commitment, which includes more than just performing accountabilities, as assigned. This includes requesting additional responsibilities, volunteering for special projects, identifying oneself as a go-to individual, displaying flexibility with change and a passion for the product and company.
JOB QUALIFICATIONS
1. Education
- Bachelors Degree in Accounting, Finance or a related field preferred
2. Experience
- 6-8 years relevant work experience in accounting operations required, including experience in high volume, complex general ledger reconciliations
- Proficient accounting skills. Able to identify appropriately debits and credits and accurately prepare and understand journal entries and how transactions impact account balances (i.e. increase, decrease, etc.). Also able to research account balances and activities effectively and understand basic attributes of accounts as to where they reside in the financial statements and what particular risks are applicable to a given account including applicable outstanding reconciling items.
- 4-5 years of supervisor or team lead experience
- Proficient in Microsoft Office products, primarily Excel (intermediate level of expertise working with Excel pivot tables, v-lookup and filters strongly desired)
- Experience with top tier ERP systems preferred. Experience with other external systems and software a plus (reconciliation tools, data warehouse, etc.)
- Previous SAP experience a plus Financial institution or payments industry experience a plus
- Business process mapping and system conversion experience a plus
3. Knowledge, Skills, and Abilities
- Leadership and effective team and individual management practices
- Strong analytical, research, problem solving and evaluative thinking skills.
- Strong attention to detail and organizational skills, with the ability to manage a variety of primary duties as well as actively contribute to new projects.
- Well-developed sense of urgency and follow through.
- Energy and desire to thrive in a fast-paced organization; ability to handle multiple projects under pressure.
- Ability to work flexible hours.
- Strong communication skills – including ability to listen to the needs of others and comprehend complex matters, articulate issues in a clear and concise manner, and present findings as well as recommendations in both oral and written presentations to all levels in the organization.
- Ability to learn and adapt to new product flows and software technologies.
- Team-oriented approach – can effectively lead a project or participate as an effective team member as well as work cross-functionally with other organizations.
- Ability to adhere to the highest ethical standards including honesty, integrity.
- Strong sense of dedication to the Company and the team.
4. ADDITIONAL REQUIREMENTS
This position may require travel less than 10% of time.
The above statements are intended to describe the general nature of work being performed by the employees assigned to this classification. They are not an exhaustive list of all the responsibilities, duties, and skills required of employees so classified.
Customer Solutions Teammate (Payments)
Job Description
Time Type:
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
As a Customer Services teammate within Account Protection & Financial Services, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline teammate, you will be the primary point of contact for our customers – it is critical that you help provide them with a predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude.
Job Description:
As a Payments & Disputes Specialist – you will be responsible for providing an effortless experience for our customers by providing helpful solutions to complex issues. The role of Payments & Disputes supports customers with filing claims on items not received or not as described. As well as transaction and payment issues. Using your natural curiosity and investigation skills you will be equipped with the latest technology and empowered with the tools and training to uncover roadblocks and deliver practical solutions while deepening customer relationships through every interaction
Capabilities and Skills:
- Empathy and Customer focus
- Communicate with clarity
- Genuinely care about helping customers to resolve their cases
- Actively listen and ask questions in a positive and professional manner to find the quickest resolution
- Work independently while making sound business decisions for customers
- Proactively recommend and educate the customer about features and benefits of PayPal products to improve their satisfaction and deepen their relationship with PayPal
- Adaptability
- Comfortable working with tools and technology such as Microsoft Office, Google Chrome, etc
- Ability to multi-tasking – multiple systems, screens, active listening
- Ethics, Values, and Integrity
- Lead with respect, honesty, and accountability
- Adhere to internal processes to maintain confidentiality and security on accounts and work within Internal Guidelines
- Staying compliant with systems and processes along with maintaining data integrity
- Time Management
- Adhere to schedule and metrics, such as average handle time
- Using the right tool to complete tasks
- Follow through from start to end when helping a customer in the most efficient way possible
- Team Player
- Actively contributes to the team to ensure success
- Share knowledge with team on best practices
- Show respect to each other and customers
- Dependability and Reliability
- Follow through on commitments and consistently meet deadlines
- Always follow up with a sense of urgency and drive results
Experience:
- 2 year of customer service experience required
- Excellent verbal and written communication skills
- Good problem solving and analytical skills
- Comfortable working in a high pressure, fast paced environment with competing priorities – able to shift focus based on organizational needs
- A technical mindset
- Ability to work to a clear set of targets and KPI’s
Education:
- High School Diploma or equivalent required
In order to work from home successfully, we are looking for you to accommodate the following:
- Must have a high-speed internet connection with a minimum of 100 Mbps download and 50 Mbps upload, for a single user, from a reliable internet provider.
- Equipment should be directly connected to a router/modem for best quality versus a wireless connection.
- All PayPal hardware you receive needs to be connected to a surge protector.
- Must have dedicated working space free of distraction and background noise.
Physical Requirements: This position requires sitting, typing and repetitive motions
Customer Solutions Teammate (Payments)
As a Payments & Disputes Specialist – you will be responsible for providing an effortless experience for our customers by providing helpful solutions to complex issues. The role of Payments & Disputes supports customers with filing claims on items not received or not as described. As well as transaction and payment issues. Using your natural curiosity and investigation skills you will be equipped with the latest technology and empowered with the tools and training to uncover roadblocks and deliver practical solutions while deepening customer relationships through every interaction
Capabilities and Skills:
- Empathy and Customer focus
- Communicate with clarity
- Genuinely care about helping customers to resolve their cases
- Actively listen and ask questions in a positive and professional manner to find the quickest resolution
- Work independently while making sound business decisions for customers
- Proactively recommend and educate the customer about features and benefits of PayPal products to improve their satisfaction and deepen their relationship with PayPal
- Adaptability
- Comfortable working with tools and technology such as Microsoft Office, Google Chrome, etc
- Ability to multi-tasking – multiple systems, screens, active listening
- Ethics, Values, and Integrity
- Lead with respect, honesty, and accountability
- Adhere to internal processes to maintain confidentiality and security on accounts and work within Internal Guidelines
- Staying compliant with systems and processes along with maintaining data integrity
- Time Management
- Adhere to schedule and metrics, such as average handle time
- Using the right tool to complete tasks
- Follow through from start to end when helping a customer in the most efficient way possible
- Team Player
- Actively contributes to the team to ensure success
- Share knowledge with team on best practices
- Show respect to each other and customers
- Dependability and Reliability
- Follow through on commitments and consistently meet deadlines
- Always follow up with a sense of urgency and drive results
Experience:
- 2 year of customer service experience required
- Excellent verbal and written communication skills
- Good problem solving and analytical skills
- Comfortable working in a high pressure, fast paced environment with competing priorities – able to shift focus based on organizational needs
- A technical mindset
- Ability to work to a clear set of targets and KPI’s
Education:
- High School Diploma or equivalent required
In order to work from home successfully, we are looking for you to accommodate the following:
- Must have a high-speed internet connection with a minimum of 100 Mbps download and 50 Mbps upload, for a single user, from a reliable internet provider.
- Equipment should be directly connected to a router/modem for best quality versus a wireless connection.
- All PayPal hardware you receive needs to be connected to a surge protector.
- Must have dedicated working space free of distraction and background noise.
Physical Requirements: This position requires sitting, typing and repetitive motions
Product Launch Intern
The Product Launch Intern will support the Global Product Solutions team in the planning and execution of new product launches in the UK. This role is an excellent opportunity for a motivated individual looking to gain hands-on experience in product management, product marketing, operational planning and project coordination. The intern will assist with various tasks related to a product go-to-market process, including market research, sales operations, launch readiness gating processes, and performance tracking.
Meet our team
Global Product Solutions are the Product teams that design, build and deliver solutions to the countries outside of the US. We are a blend of Product Engineers, Product Managers and Product Market Success Managers. The Intern will sit in the Product Market Success team. We work closely with our sales, servicing, integration, marketing, legal, compliance, operations teams to ensure we launch successful products that serve our customers’ needs and enable PayPal to grow.
Internship location – London, UK
Internship duration – 12 months, starting July 2025
Job Description:
Your way to Impact
- Bring a curiosity about our customers and what they need
- A commercial mindset that can quantify the opportunity
- Eager to learn and take on new challenges.
- Detail-oriented with a strong sense of responsibility
- Ability to work both independently and collaboratively in a team environment.
- Creative thinker with problem-solving abilities.
Your day to day
- Market desk research on competitors or customer segments
- Attend Product Project Calls to understand readiness and document the outcomes
- Attend Launch Management Calls to review commercial readiness and document the outcomes
- Manage Sales Enablement Content reviews to capture feedback and gaps
What do you need to bring-
- Strong organizational and time management skills.
- Excellent analytical skills, taking data and turning into insights and plans
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, PowerPoint) and confident with Excel (skills including pivot tables, VLOOKUP, and formula creation)
- Basic understanding of project management and marketing.
Platform Growth Intern
What you need to know about the role
The Platform Growth Intern will join the Platform Growth team in Europe, supporting PayPal sales teams in growing our footprint with large enterprises and strategic accounts in Europe across all PayPal product assets. We engage with merchants alongside sales teams to provide product insights and optimization options. In return, we fuel Product teams with markets and merchant’s needs for prioritization and roadmap planning.
The Platform Growth Intern will assist in with various tasks related to product optimization, for strategic merchants or specific markets, throughout our product assets, PayPal wallet, PayPal card processing platforms, Local payment methods, for retail businesses, marketplaces, or specific segments such as Travel, Airlines or Gambling.
Internship location – London, UK
Internship duration – 12 months, starting July 2025
Job Description:
Meet our team
The Platform Growth team is part of the Global Product Solutions which consist of the Product teams that design, build, deliver and optimize solutions to best fit our markets across the world. We are a blend of Product Engineers, Product Managers and Product Market Success Managers. The Intern will sit in the Product Optimization / Platform Growth team, being the commercial arm of Products. Whilst we are part of a Product organization, we work very closely with our sales, servicing, integration, marketing, legal, compliance, operations teams to define the best solutions to our key customers and enable PayPal to grow.
Your way to Impact
- Bring a curiosity about our customers and what they need
- A commercial mindset that can quantify the opportunity
- An appetite for technical topics & payment trends
- Eager to learn and take on new challenges
- Detail-oriented with a strong sense of responsibility
- Ability to work both independently and collaboratively in a team environment.
- Creative thinker with problem-solving abilities.
Your day to day
- Perform market/segment identification & research
- Meet with Sales/Customer success manager/Finance on market needs
- Meet with Product leaders on product availabilities and roadmaps
- Define new offering/ test & learn
- Manage sales enablement content and contribute to training sessions
- Work with Product launch teams for execution (pilot)
- Monitor the impact
What do you need to bring-
- Excellent written and verbal communication skills.
- Strong analytical skills, taking data and turning into insights and plans
- Proficiency in Microsoft Office Suite (Word, PowerPoint) and confident with Excel (skills including pivot tables, VLOOKUP, and formula creation)
- Basic understanding of project management and marketing.
- Fluency in English, another language is appreciated