PhonePe is an Indian digital payments and financial services company headquartered in Bengaluru, Karnataka, India. It was founded in December 2015, by Sameer Nigam, Rahul Chari and Burzin Engineer. The PhonePe app, based on the Unified Payments Interface, went live in August 2016.
Social Media, Manager for PhonePe, Indus Appstore & Pincode
About PhonePe Group:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India’s first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Role : Social Media, Manager for PhonePe, Indus Appstore & Pincode Ideal Candidate
- Minimum 6-8 years exp in Social media management for social first brands across consumer tech brands across Fintech, Tech, Grocery or Hyper Delivery categories. ● Proven track record of strategic & tactical planning & execution.Must have hands-on experience in building playbooks for consumer-facing social brands at diff stages of growth. High emphasis on understanding strategic brand objectives, lifestage needs & translating those to social media playbooks.
- Ability to evangelize and set strong agendas, to innovate and drive large partner ecosystems toward a common vision and goal
- S/he should have demonstrated experience in pushing the bar creatively and creating an environment of innovation that encourages continually pushing creative benchmarks and promoting new ideas in the team.
- Excellent interpersonal skills – ability to interact and influence multiple partners and stakeholders
- Incredibly high-velocity of decision making and getting things done especially while managing escalations/ high impact efforts on social.
- An entrepreneurial, self-driven approach is crucial in ensuring we are live right on time, every time
- Self-starter skilled at prioritizing and managing multiple projects and deadlines that run simultaneously.
- Demonstrated success in influencing cross-functional teams, senior stakeholders and leadership across cross functional teams.
Responsibilities
- Owner of the brand’s social media mandate for 3 diff brands. Develop all social media and content campaigns and always-on strategy & roadmap in collaboration with cross-functional teams.
- This will involve social media management & amp; digital marketing, platform understanding, relationship management across platforms with proven track record of developing plans that leverage data & amp; insights to define the charter, role of social media & support decisions.
- Lead social media channel management, for 3 brands, on a daily basis and flawless execution of social media duties end to end
- Ensure each of the brand’s visual, tone and style guidelines are maintained across social media
- Develop clutter-breaking, relevant and delightful marketing campaigns for new campaign/category launches working closely with content partners, internal content, creative and broader marketing teams.Effectively direct and manage the development of multiple campaigns in parallel across languages and genres
- Own the brand’s ORM – track sentiment analysis, design escalation matrix and ensure effective resolutions to negative conversations
- Develop innovative social media and content marketing experiences that engage the consumer and help tell meaningful stories.Influence the broader content strategy of the business collaborating closely with internal creative teams
- Be the voice in the room to always push the creative envelope for all social media campaigns
- S/he should be working autonomously with teams (brand, internal design,PR , CX & others), onboard agencies, as in when needed & also take responsibility for driving defined metrics of measurement.
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits – Higher Education Assistance, Car Lease, Salary Advance Policy
Analyst / Assistant Manager – Category
PhonePe is India’s largest transactions platform built on payments.
– It is the crusader of UPI payments and a proud contributor to the hypergrowth of the world’s most advanced payments system.
– As a Category Manager for the merchant lending team at PhonePe, the incumbent will be involved in driving both business growth and supply through new partnerships.
– The role is fit for someone with strong stakeholder management skills, knack for granular details and the ability to understand and solve complex problem statements.
Work Description/Responsibilities:
– Drive new lender partnerships – sourcing new relationships for different lending programs, program management of new lender onboarding across product, tech, agreements, commercials, risk policy and more.
– Managing existing lender partnerships – driving periodic governance across multiple facets of the lending lifecycle with partners.
– Continuously keeping a pulse of the industry and moving trends and capitalize on opportunities for business growth.
– Own analysis for funnel movements across multiple channels.
– Work with Lending partners to continuously optimize funnels.
– Set up processes to track, manage and optimize the entire loan cycle working closely with operations, product and tech teams.
– Identify other issues and lead process streamlining as and when required.
Ideal candidate for this role:
– B.Tech from Tier-1 or MBA from Tier-1/Tier-2 institution with 1-2 yrs of Category Management (preferably in the consumer tech / fintech ecosystem).
– Thrive at building relationships, influencing cross-functional teams and leadership teams on strategic execution of key projects.
– Be agile, highly collaborative and communicate impressively.
– Strong logical and problem-solving skills.
– First principles thinking.
– Ability to evaluate, streamline and set up processes for scaling business.
Manager, Accounting (GL)
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits – Higher Education Assistance, Car Lease, Salary Advance Policy
Associate Manager – Controllership / Reporting (F&A)
3. Excellent communication and influencing skills
4. Strong Bias for action, problem solving and ownership
ABT Advisor
We are looking for specialists for the Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.
One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience
Responsibilities:
- Act with integrity & think customer-first in every interaction
- Handle basic PhonePe account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Ideal candidate should :
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritise, and manage time effectively
- Should be able to speak in English and Hindi
- Graduation (10+2+3) is Mandatory
- 0 – 2 years of work experience in a customer facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred
Other Benefits:
- Your lunch is on us!
- 5 day working week (2 rotational week off)
