Pinnacle Financial Partners provides a full range of banking, investment, trust, mortgage and insurance products and services designed for businesses and their owners and individuals interested in a comprehensive relationship with their financial institution.
Teller I
Description
GENERAL SUMMARY :
Provides quality service and develops long term customer relationships. Receives and pays money to bank customers and maintains accurate record keeping of deposits and withdrawals, negotiable instruments, and other bank transactions.
RESPONSIBILITIES AND DUTIES :
- Greets customers and handles paper and cash transactions including but not limited to deposits, withdrawals, cashing checks, accepting loan payments, and sale of negotiable instruments.
- Assists in granting customers access to safe deposit boxes when necessary.
- Processes mail and night drop transactions.
- Maintains files as required including signature cards, night deposit log and mail log.
- Balances teller drawer at the end of each shift and other wrap up work that may be necessary.
- Performs other related duties as assigned by supervisor.
- Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends)
KNOWLEDGE, SKILL, AND ABILITIES :
- Knowledge of bank products, policies, and procedures.
- Knowledge of general banking principles preferred with willingness to participate in educational opportunities
- Knowledge of basic math functions such as addition, subtraction, multiplication and division
- Skill in communicating with clients and co-workers in courteous and professional manner.
- Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier.
- Ability to maintain a high level of confidentiality
- Ability to demonstrate accuracy and efficiency in a high-paced environment.
- Ability to function as a team player.
EDUCATION AND EXPERIENCE :
- High school graduate or equivalent.
- The courses as outlined in the Teller Career Path Guidelines are required to be completed within the 90-day Probation Period after job acceptance.
PHYSICAL REQUIREMENTS :
Seeing : 75-100%
Must be able to greet customers read documents, use computer
Hearing : 75-100%
Must be able to communicate with customers and co-workers
Standing / Walking : 75-100%
Must be able to visit customer
Climbing / Stooping / Kneeling : 50-74%
Lifting / Pulling / Pushing : 25-49%
Must be able to lift bags of coin.
Fingering / Grasping / Feeling : 75-100%
Must be able to use computer, write
PHYSICAL DIMENSIONS :
Medium Work : Exerting up to 20 pounds of force occasionally, and / or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
NOTE : The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of person so classified.
More Details
Mon – Fri, 8 : 00 AM to 5 : 00 PM with various opening and closing duties that require additional time.
We take pride in our heritage as a family-owned, community bank. Our commitment to our customers and community is at the forefront of how we do business.
We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming.
As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve.
We also prioritize taking an active role in our communities through charitable giving and volunteering.
At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services.
We also offer personal banking services, including accounts, mortgages, personal loans and technology products.
We offer fair and competitive compensation as well as bonus based on an employee’s years of service and possible discretionary merit bonuses.
Employees also have the opportunity to participate in the Bank incentive programs based on charter / branch guidelines. Other benefits include :
- 8 paid holidays
- 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.
- New employees will receive 12 hours of paid sick time upon their hire date
- After five years, 22 PTO days each year
- After ten years, 27 PTO days each year
- Health, dental, prescription drug card, vision, and voluntary life insurance plans
- Health Savings Account with employer contributions
- Flexible medical and dependent care spending plans
- Parental Leave after one year of full-time employment
- 401K plan after 3 months and start of next quarter with employer contributions and profit sharing
- Free checking account and basic printed checks
- Free safe deposit box
- $15,000 group term life insurance
- Long term disability insurance
- Employee Assistance Program
- Educational Assistance
We are an Equal Employment / Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.
com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.
Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
For more information, view the EEO KNOW YOUR RIGHTS and PAY TRANSPARENCY STATEMENT .
Universal Banker – Braselton, Georgia
Job Description
Employer Department
Pinnacle Bank Retail
Job title Exemption status
Universal Banker I Non-Exempt
Supervised by
Retail Sales Manager / Branch Manager
Job Summary
The Universal Banker is responsible for
demonstrating exceptional customer interaction while efficiently and accurately completing customer transactions in both the Teller and Personal Banker job responsibilities
demonstrating an accurate knowledge of the bank’s products and services
ensuring superior quality service in completing all customer transactions
matching the financial needs that achieve those customer goals with product and service solutions
growing the deposits of the bank by creating an exceptional customer experience while providing and filling customer needs as they occur in the branch environment
building long-term customer relationships with a focused group of customers by being knowledgeable of the customer base, and proactively uncovering individual customer financial goals
maintaining a positive service mentality
having the capacity to successfully satisfy the customer while considering the resources and needs of the organization
The employee will support the bank’s strategic goals, vision, mission, core values, service standards and service philosophy in actions, words and deeds.
Skills, Knowledge, Talents
Education
High school graduate with equivalent work and skill experience.
Prior Experience
Required Skills And Knowledge
One year banking, customer service and/or sales experience preferred.
Must have a comprehensive knowledge of the bank’s products and services. Must have a willingness to serve.
Must be able to function efficiently in a network environment and have a working knowledge of Microsoft
Office and SharePoint.
Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank’s account reconciliations).
Project a professional image by adhering to guidelines in the employee handbook.
Must have a general understanding of the Federal Reserve Banking System.
Must be able to collect, research, and analyze information skillfully.
Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.
Pinnacle Bank is an Equal Opportunity Employer and a Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Pinnacle supports a diverse work force and welcomes all qualified applicants. It is the policy of Pinnacle Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.
Call Center – Athens, Covington, Dahlonega, GA
Job Description
Employer Department
Pinnacle Bank Operations
Job title Exemption status
Customer Service Call Center Operator I Non-Exempt
Supervised by
Call Center Manager
Job Summary
The Customer Service Call Center Operator is the initial voice contact that every customer and prospect have with the bank. The Customer Service Call Center Operator is responsible for a quick and customer friendly response in a manner that is consistent with the customer service focus of Pinnacle Bank.
The employee will support the bank’s strategic goals, vision, mission, core values, service standards and service philosophy in actions, words, and deeds.
Skills, Knowledge, Talents
Education
High School graduate.
Prior Experience
Some banking or call center experience desired.
Required Skills, Knowledge, And Talents
Core Value
Operate with an Innovative Edge
Show Leadership
Must have a basic knowledge of the bank’s products and services.
Must have a willingness to serve.
Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.
Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank’s account reconciliations).
Project a professional image by adhering to guidelines in the employee handbook.
Must be able to collect, research, and analyze information skillfully.
Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.
Must have a working knowledge of compliance guidelines for the bank and the industry.
Strong customer service attitude.
Good speaking voice.
Must be able to use headset for hearing and speaking.
Must have knowledge of the bank’s products and services.
Teller I
Description GENERAL SUMMARY: Provides quality service and develops long term customer relationships.
Receives and pays money to bank customers and maintains accurate record keeping of deposits and withdrawals, negotiable instruments, and other bank transactions.
RESPONSIBILITIES AND DUTIES: Greets customers and handles paper and cash transactions including but not limited to deposits, withdrawals, cashing checks, accepting loan payments, and sale of negotiable instruments.
Assists in granting customers access to safe deposit boxes when necessary.
Processes mail and night drop transactions. Maintains files as required including signature cards, night deposit log and mail log.
Balances teller drawer at the end of each shift and other wrap up work that may be necessary. Performs other related duties as assigned by supervisor. Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends)
KNOWLEDGE, SKILL, AND ABILITIES : Knowledge of bank products, policies, and procedures. Knowledge of general banking principles preferred with willingness to participate in educational opportunities Knowledge of basic math functions such as addition, subtraction, multiplication and division Skill in communicating with clients and co-workers in courteous and professional manner.
Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier. Ability to maintain a high level of confidentiality Ability to demonstrate accuracy and efficiency in a high-paced environment. Ability to function as a team player.
EDUCATION AND EXPERIENCE: High school graduate or equivalent. The courses as outlined in the Teller Career Path Guidelines are required to be completed within the 90-day Probation Period after job acceptance.
Physical Requirements
Seeing: 75-100% Must be able to greet customers read documents, use computer
Hearing: 75-100% Must be able to communicate with customers and co-workers
Standing/Walking: 75-100% Must be able to visit customer
Climbing/Stooping/Kneeling
50-74%
Lifting/Pulling/Pushing
25-49%
Must be able to lift bags of coin.
Fingering/ Grasping/Feeling: 75-100% Must be able to use computer, write
PHYSICAL DIMENSIONS: Medium Work:
Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Note
The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of person so classified. More Details Monday-Friday, Rotating Saturdays We take pride in our heritage as a family-owned, community bank. Our commitment to our customers and community is at the forefront of how we do business. We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming. As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering. At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services. We also offer personal banking services, including accounts, mortgages, personal loans and technology products. We offer fair and competitive compensation as well as bonus based on an employee’s years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines.
Other benefits include: 8 paid holidays 17 PTO days each year for the first five years of employment.
Employees must also complete the 90-day introductory period prior to accruing PTO. New employees will receive 12 hours of paid sick time upon their hire date After five years, 22 PTO days each year After ten years, 27 PTO days each year Health, dental, prescription drug card, vision, and voluntary life insurance plans Health Savings Account with employer contributions Flexible medical and dependent care spending plans Parental Leave after one year of full-time employment 401K plan after 3 months and start of next quarter with employer contributions and profit sharing
Free checking account and basic printed checks Free safe deposit box $15,000 group term life insurance Long term disability insurance Employee Assistance Program Educational Assistance We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the [EEO KNOW YOUR RIGHTS] and [PAY TRANSPARENCY STATEMENT] .
