The company insures passenger vehicles, motorcycles, recreational vehicles (RVs), trailers, boats, personal water craft (PWC), and commercial vehicles. Progressive also provides home, life, pet, and other types of insurance through select companies.

Claims Adjuster Trainee

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like. 

Candidates must reside within 30 miles of Denver, CO.

Applications will be accepted through 12/13.

Duties & responsibilities (upon completion of training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Must-have qualifications

• Three years of relevant work experience OR
• Bachelor’s degree OR
• Two years relevant work experience and an associate degree

Schedule: Mon-Fri, 8:30 am-5:30 pm during training; 9:00 am-6:00 pm after training

Location:  7604 Technology Way, Ste 250, Denver, CO 80237-3012

Compensation 

• Once you complete training (which includes passing any necessary testing requirements), your salary will be $57,500 – $62,000/year, however, during training, you will be paid an hourly rate based on your annual salary
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Customer Service Representative

If you’re a problem-solver with a passion for helping others, join our team as a Customer Service Representative.  Supporting and building trust with our customers, you’ll service their unique needs while also offering available products. We’ve got you covered on the training - which will provide you with a solid base of insurance knowledge, so you’ll feel confident serving our customers. You’ll also benefit from a collaborative environment, along with ongoing coaching and development. This is a remote position; you’ll be provided computer equipment and in-depth training. Preferred candidates will live in the state of Colorado.

Must-have Qualifications

• Two years post-secondary education or higher
• In lieu of the above, a minimum of two years relevant work experience

Start Date: February 13, 2025

Work Schedules

• 10:30 AM – 07:30 PM, MT, Mon Tue Wed Fri Sat
• 10:30 AM – 07:30 PM, MT, Mon Tue Thu Fri Sat
• 12:30 PM – 09:30 PM, MT, Mon Tue Wed Thu Fri

Work From Home Office Requirements

• Designated workspace free from noise and other distractions
• High-speed internet at your expense unless otherwise required by law
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
• All Progressive hardware you receive needs to be connected to a surge protector

Compensation

• $21.50/hour– Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role
• Gainshare bonus up to 16% of your eligible earnings based on company performance.
• An additional 10% when you work evening or weekend hours.

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care.
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability.
• Parental & family leave; military leave & pay.
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Centralized Support Representative – Mailroom

As a centralized support representative, you’ll play a key role expediting the collection process of a claim – making use of Progressive systems and databases to retrieve claim and contact information. In addition to handling administrative tasks essential to resolving claims, sort mail by department/recipient as well as process interoffice mail for delivery. You’ll have the opportunity to develop and grow your skills to advance in your career.

Must-have qualifications

• • High school diploma or GED equivalent or higher with one or more years of relevant work experience
  • Work or educational experience must include:
    • Customer service or sales
    • Fast paced and changing environment
    • Multitasking and time management skills
    • Effective verbal and written communication skills
    • Computer skills

Preferred skills

• • Solid written and verbal communication skills
  • Strong attention to detail
  • Ability to handle high volume that comes with working in a multifaceted administrative environment.
  • Strong customer service and follow-up skills
  • Organizational and time management skills are essential in order to promptly and accurately sort mail within time restraints

Location: This is an in-office position in Mayfield Village, OH. After 90 days, you will have the opportunity to work remotely two days a week based on business need.

Estimated Start Date: January 6, 2025

Training Schedule: Monday – Friday from 8:00am – 4:30pm ET (approximately 12 weeks)
Regular Schedule: Monday – Friday from 9:30am – 6:00pm ET

Compensation 

• $17.50 /hour
• Gainshare cash incentive plan of up to 16% of your eligible earnings based on company performance.

Physical requirements/working conditions: 

• Must be able to move and/or lift mail trays at any given time.
• Requires long periods of standing (e.g., mailroom)
• May require prolonged repetitive use of the upper extremities.
• Required to frequently walk, sit, bend, kneel, and use hands and fingers to operate machines.

Auto Damage Claims Adjuster

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Compensation 

• $69,600-$85,100/year
• Gainshare annual cash incentive program up to 16% of your eligible earnings based on company performance