Razorpay payment gateway is an ecommerce service that is compatible with Mobile App. It helps processes online payments for online as well as offline businesses. Razorpay allows you to accept credit cards, debit cards, netbanking, wallet, and UPI payments with the Mobile App integration.
Junior Analyst – Risk Management
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
Roles and Responsibilities
- Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
- Handle transaction queries in case of discrepancies where disputes arise from the customer.
- Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
- Speak to merchants or customers to understand and address queries/concerns.
- Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses.
Skills and Experience
- Bachelor’s Degree.
- Freshers, knowledge about a customer support app or CRM , such as freshdesk
- Knowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks.
- Interpersonal skills – Friendly and pleasant demeanor over phone and email
- Communication skills – Exceptional verbal and written communication
- Listening skills – Understand, anticipate and resolve queries arising from various stakeholders
- Attention to detail and accuracy – Excellent orgaizational skills and multitasking skills. Identify anomalies or suspicious behaviours.
Manager – Financial Operations
What will you get to work on?
You will have to work on managing the daily operational tasks including but not limited to
handling payments reconciliation, issues/queries raised by Merchants, Customers or Banks in
relation to Settlement, Refunds, Transactions, Payments etc.
Key Responsibilities:
• Need to closely work with the team members for recon and other issues and at times
require to contribute individually.
• Have good knowledge of product to resolve any customer, merchant or bank issues.
• Dealing with other team specially Support / Sales for resolution of queries.
• Handling areas that impact inflow and outflow of funds at transaction level.
• Complete tasks considering SLAs and preparation of various reports on daily, weekly
and monthly basis for team assigned.
• Co-ordinate with Banks for issues in reconciliation and payments and delay settlement of
funds.
• Work closely with Tech teams to raise red flags, share/prepare appropriate data for
investigation and understand the root cause to attain 100% reconciliation. Also, find
innovative ways of automation.
• Helping team members in Balancing and matching of the funds at day end. Analyse the
difference (if any) and treatment of the same.
• Resolve invalid or unauthorized deductions by following pending deductions procedures.
• Month End Deliverables: Cost reports, Escrow Tagging, Gateway Reconciliation
summary with leadership with variances reasons.
• manage cross-functional stakeholders across customer support, tech, product, business,
risk, compliance, legal and external stakeholders across banks, processors, and
networks
Requirement –
- 8-10 years of experience in Operations of Payment Gateway / E-wallet/ Fintech firm.
- Good knowledge about MS-Offce (Excel, Power Point)
- Excellent interpersonal and communication skills, both written and verbal.
- Excellent problem solving, critical thinking and analytical skills, with an ability to organize and work independently with rapidly changing priorities.
- Self-motivated and detail oriented, with a focus on solutions and outcomes.
- Desire to work in a fast-paced and rapidly changing environment. Ability to multitask, learn and adapt to new technologies.
Executive – Procurement
Job Summary:
We are seeking a skilled and motivated Procurement Executive with 3-5 years of experience to join our team in Bangalore. The ideal candidate will play a vital role in managing the P2P cycle, with hands on experience of SAP (MM). This role requires a proactive, detail-oriented individual with strong analytical skills.
Key Responsibilities:
- Procurement Process: Handle end-to-end procurement processes, from purchase requisition to delivery, ensuring timely and cost-effective procurement of materials and services.
- Purchase Orders: Prepare and manage purchase orders, track deliveries, and resolve issues related to late or defective goods.
- Contract Management: Coordinate with various stakeholders to have the contract reviewed and executed.
- Reporting: Maintain accurate records of procurement activities, including supplier details, contract terms, and pricing. Generate regular reports to monitor spend and procurement performance.
- Compliance: Ensure compliance with company policies, legal regulations, and ethical standards in all procurement activities.
Key Requirements:
- Any Bachelor’s degree in Commerce, Business Administration, or related field.
- 3-5 years of experience in procurement, preferably in a similar industry.
- Strong communication, and interpersonal skills.
- Proficiency in SAP is a must.
- Ability to multitask, prioritize, and work effectively in a fast-paced environment.
- Knowledge of procurement laws, policies, and ethical standards.
Associate Director – Banking Solutions
By fusing the disciplines of finance and marketing, Razorpay is pioneering a new era of customer-centric, transaction-driven growth. With Engage as the centerpiece of our financial operating system, we are equipping our clients with the tools they need to thrive in the digital future.
Why Join Us?
- Fast-Paced Environment: Be part of a fast-growing company that thrives on innovation.
- High Impact: Work on strategic projects that directly influence the success of our clients and business.
- Collaborative Culture: Work with diverse, talented individuals across different teams.
- Leadership Opportunities: Take ownership and make a significant impact on both the business and your career growth.
What You’ll Do
- Pre-Sales Support: Work closely with the sales team to support technical discussions with potential clients and provide in-depth product knowledge.
- Solution Design: Help design tailored marketing solutions for clients, leveraging Razorpay’s platform to meet their unique needs.
- Stakeholder Collaboration: Collaborate with internal teams, including product and engineering, to ensure successful solution delivery.
- Customer Engagement: Work with clients to understand their business requirements and propose solutions that align with their goals.
- Market Analysis: Keep up with industry trends and competitor offerings to provide valuable insights to the sales team and clients.
What We Are Looking For
- Technical Expertise: Strong understanding of APIs, Loyalty platforms, and Growth marketing tools
- Sales Support Skills: Ability to assist sales teams by communicating technical aspects of the platform clearly and effectively.
- Client Focused: A customer-first mindset, with the ability to identify client needs and propose solutions that will drive their success.
- High Agency: Demonstrates initiative and accountability.
- Adaptability: Thrives in a fast-paced, dynamic environment
Qualifications
- Experience: 8+ years in pre-sales, sales engineering, or technical consulting in the Banking, Ad tech, or related industries.
- Business Requirement Analysis: Prior experience in business requirement analysis and BRD writing.
- Leadership: Experience leading discussions and coordinating between sales, product, and engineering leading a team of 4+ individuals.
- Communication Skills: Strong verbal and written communication skills, with the ability to present complex concepts to clients and internal teams.
- Technical Background: Understanding of ad tech systems, APIs, and platforms.
