Key Activities. Swiggy’s main goal is to provide customers who order food online with a top-notch meal delivery experience by partnering with high-end restaurants, offering digital convenience, quick doorstep service, excellent customer support, cash on delivery, and financial options.
Assistant Manager – Menu Excellence
About the job
Ways Of Working
Mandate 3 – Employees will come to the office at their base location
About Swiggy
Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.
From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
Roles And Responsibilities
Understand the Business Need
- Engage with business stakeholders periodically to identify a food menu-based solution (Category Growth, New City Launch, New Brand Launch, Acquisition, Customer Engagement, etc.).
Customized Market Research
- Conduct customized market research to serve the business need using platform data, competition data, blogs, articles, listicles, Google Trends, social media, etc.
Competition Benchmarking
- Conduct competition benchmarking once the required information on the ‘food menu’ is identified through research and collate the required specifics (such as regional flavors, ingredients, food quality, presentation, etc.).
R&D Support for Menu Creation & Food Trial
- Align the suggested menu and its specifics to the R&D Team for culinary development by ensuring that the brand guiding principles are adhered to.
Collaboration with R&D Team
- Work with the R&D Team on the various versions of the ‘menu’ prepared by them by giving them inputs/feedback based on market research insights for improvisations (if any).
Tasting Sessions Coordination
- Bring together in-house teams (Menu Excellence, Brand Chefs, and potential customers) for tasting the food and sharing their comments.
Stakeholder Management
- Record the ‘trial feedback’ and circulate the same with relevant stakeholders (Menu Excellence, Culinary Brand Chefs, and R&D team) and facilitate the final decision of inclusion of the menu.
Dish Bank Maintenance
- Ensure dish bank is updated with the latest inclusion for future launches.
Menu Launch Preparation
- Get the ‘menu dish’ launch ready by doing photo shoots, naming, descriptions, and making pricing suggestions to the business teams and anchor the catalogue placement (through the business team or by self).
Performance Tracking
- Track the performance of the dishes launched and communicate the same to R&D and Culinary for any improvements.
Desired Skills
Education Qualification – Post Graduation (Any) – Hospitality/Service desirable
Experience -3-4 years
Functional Competencies
- Understanding of food and beverages and market trends
- Qualitative research methods and techniques
- Customer preferences and regional tastes and trends
- Behavioral Competencies
Innovation
- Continuous improvement
- Think out of the box
- Ideas to reality
End User Focus
- Empathy
- Customer backward thinking
- Customer experience
Stakeholder Management
- Managing relationships
- Conflict management
- Working collaboratively
Influencing Skills
- Interpersonal sensitivity
- Impactful communication
- Persuasion skills
Execution Excellence
- Planning and organizing
- Systems and process orientation
- Result orientation
Growth Mindset
- Passion for learning
- Resilience to failure
- Open to challenges
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law””
Area Manager I
Ways of Working – Mandate 3 – Office/Field – Employees will work full-time from their base location.
About Swiggy:
Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.
From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
About the role:
The operations team at Swiggy is responsible for delivering great customer experience through best-in-class delivery times and maximum serviceability. While we make our efforts in achieving these objectives, we also already have India’s largest delivery fleet and we are heavily focused on ensuring a great DE experience. We hope to make Swiggy the platform of choice for anyone in the country looking for a delivery job.
Primary roles:
1) Daily data management and monitoring of reports published
2) Follow up and coordinating with city teams for different AI deployments eg) rains
3) Program management of team level projects with city AM-OMs for expecution
4) Analysis of data and raw metrics for projects picked up by CT Team
5) D-1 RCA of the cities assigned and ensure course corrections are deployed in coordination with city teams
6) Setting up new reports and sheets that is required to be published , building dashboards
Key requirements :
1) Proficient in MS office- excel
2) SQL & Snowflakes knowledge for building queries
3) Ability to work on analysis and key dashboards – Data oriented person
4) Has previous experience in programme management and coordination
5) Sound in communication & coordination – is a go getter
Onboarding Executive
Onboarding Executive View Jobs
ID: 12433 | 1-2 yrs | Mumbai | linkedin
- Newly hired on-field agent will be responsible for dedicatedly drive acquisitions based off a lead list.
- Onboarding outlets as per the lead list shared
- Ensuring seamless transition of outlets from onboarding to account management.
- Bringing escalations to the notice of city and central teams wherever applicable.
- Onboarding EANO and NRO accounts passed on by the City, Central and VAM team.
- Handling onboarding escalations for their respective cities coming from Central/Website.
- Ensuring proper starter pack ( marketing )is subscribed to the restaurant with proper hygiene
Key Account Manager I
Job Description:
- Sign Contracts with restaurants along and handling the inquiries from existing and new client
- Gather sales leads from the market and approach restaurants actively, from no star to 5 stars and get them on board with Swiggy as a partner
- Maintaining a strong relationship with restaurant owners and advising them on issues related to the market and offering solutions on the same
- Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish
- Responsible for managing the sales individually, developing a business plan covering sales, revenue, agreed targets, and promoting the organizations presence and expense controls, meeting agreed targets, and promoting the organizations presence
- Should be able to handle potential clients when on field as the first in command
- Being the face of Swiggy in the market and standing up for the values we believe in
Desired Candidate:
- Graduate with 3+ years of experience in sales domain
- Good working knowledge and experience of e-commerce activities and all online marketing channels
- Confident, Pleasing and a go-getter personality
- Effective communication skills
- Attitude & Aptitude for Sales
- Should be a team player, working alongside people from all walks of life
- Analytical, good Excel skills
- Leadership and Influencing skills: Identify, builds and uses a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach
- Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions Be able to identify opportunities and recommend/influence for change to increase the effectiveness and success on campaigns
Interview Process Brief:
- Interviews will be conducted via video G-meet with system access – laptop/computer and stable internet connection is required for the same
- Live Excel test will be evaluated during the interview round to check for basic Excel proficiency
