Tata Motors Limited is an Indian multinational automotive company, headquartered in Mumbai and part of the Tata Group. The company produces cars, trucks, vans, and buses. Subsidiaries include British Jaguar Land Rover and South Korean Tata Daewoo.
Cutomer Advisor
About the job
Skills:
GOOD COMMUNCATON,
Handle customer enquiries, answering any questions and queries in person, over the phone, or online. Provide support and comprehensive product / service information to customers. Build relationships with customers. Assist customers in making purchasing decisions.
A Customer Service Advisor, or Customer Service Assistant serves as the first point of contact for customers seeking to obtain advice from a company or organisation. Their primary duties include answering customer enquiries, making product recommendations or suggestions and providing information about services or products.
Desired Skills and Experience
GOOD COMMUNCATON
Senior Manager-Regional Customer Care
Purpose of the Role
The role will be responsible for organizing, deploying and monitoring the service processes & customer care Initiatives; providing technical support and handle customer complaints at workshop in order to enhance customer satisfaction and dealer engagement within organizational policies and government/ statutory norms.
Job Responsibility
1. Contribution to planning:
Prepare and recommend action plans on vehicle retention and inflow growth
Audit, analyse and implement action plan on process improvement.
Design & Plan SLAs between channel partners and fleet customers
2. Key actions and decisions (Long term and Short term:
Inflow increase and Channel Partner satisfaction
Monitor status of pending claims of CP and seek approvals as required on payment release
Implement/ monitor and increase body shop conversions, productivity and new initiations
Execute and monitor of customer connect initiatives with CP
Service Process & Marketing Oversight
Monitor, analyse and act on improvement of service parameters.
Follow up with CP to ensure service marketing products targets achievement and distribution of dealer manpower incentive
Service Support Activities Management ( Technical Service Support, Spares & Training)
Contribute for JIR (Joint Investigation Report) for proper feedback to plant and complaint resolution
Coordinate with RPM for parts availability and monitor VOR% at Channel Partners
Check and authorize part failure claims.
Service Activity – Corporate & Fleet customers
Coordinate with various stakeholders on closure of escalated corporate and fleet customer complaints
Monitor availability of SPOCs, exclusive bays, at workshops related to fleet customers
Monitor Key service parameters of 12 fleet cities and suggest action plan with the field team
3. Nature of problems faced/ Scope of improvement opportunities:
Resolve all customer complaints in co-ordination with CP.
Escalate product concerns through DIR/CCIR. and communicate back to CP
Identify training gaps, nominate CP manpower for all courses and monitor certification status
Stakeholder Profiles & Nature of Interactions
Internal
Service Process
Auditing service process progress Review and updating critical customer complaint
Service Marketing
Track service marketing figures
Productivity
Updating report on workshop productivity
Body shop
Updating body shop progress
Spare Parts
Support for parts requirement on urgent basis.
SE&TS
Customer feedback on product performance and support for field on customer complaints. Warranty support, plant visit
ATC
Training requirement and conducting and on assessment/ Certification support.
Customer Experience
Customer Complaints update/ execution process and CUP 52 parameters and deployment
Legal
Communications on legal cases details & follow up.
External
Customer
Service Experience & product performance feedback from customers and responses from us.
Vendors
Support in field and specific cases
Dealers
Performance progress and concern areas
Suppliers
supplies / support in field for camps and schemes & support
Corporate and Fleet Customers
Regular connection with the customers to ensure customized service solutions.
Desired Candidate Profile
Minimum education qualification BE /B.Tech
Minimum experience requirement 5-6 year
Working knowledge requirement Experience working in an automobile industry, customer centric, provide technical support, complaint resolution
Skills & Competencies
Passion for customer – sustainably implements practices that meet customers’ needs and building productive alliances with customers / stakeholder
Deputy General Manager-Ethics-Legal-CORP
Purpose of the Role
This position will be responsible promoting and ensuing ethical behavior in the organization by ensuring compliance to TCOC and reporting violations if any in order to promote a climate of openness and trust, Within organizational policies and government/ statutory norms.
Job Responsibility
- Implement/Monitor framework for stakeholders to raise concerns, in confidence, about possible violation of Tata Code of Conduct (TCoC) in line with Whistleblower policy, Tata Group Ethics Office guidelines and global best practices.
- Drive/Conduct independent investigation of such matters and its appropriate resolution through efficient grievance redressal mechanism.
- Ensure that avenues are established for whistle blowing and prevent retaliation against whistle blowers.
- Promote ethics related activities in line with company’s value systems through engaging stakeholders.
- Assist Chief Ethics Counsellor in completion of TCoC Annual Compliance
- Drive/Monitor Third Party Ethics Helpline
- Organize adequate sensitization programs w.r.t. TCoC & Whistleblower policy for emp
- Participate in relevant committees such as Apex Committee to drive resolution of ethics related concerns and grievances employees and other stakeholders
- Assist Chief Ethics Counsellor in completion of TCoC Annual Compliance
- Organize Ethics Assurance survey on a periodic basis, in consultation with Senior Management
- Ongoing ethics related communication to employees w.r.t. TCoC/FAQs/policies/kind of cases received & actions taken etc.
- Benchmarking company’s ethics activities with Tata Group companies and leading companies w.r.t. global best practices
Stakeholder Profiles & Nature of Interactions
Desired Candidate Profile
- Education CA, MBA, LAW
- Relevant Experience : Conducting internal audits, independent investigations and reporting i.e. data analysis, document review, interviews, email analysis, etc.
- Conducting trainings and awareness programs around code of conducts and ethics.
- Network with local law enforcement agencies (Preferable)
- Knowledge of business processes in manufacturing environment
- Knowledge of laws around ethics i.e. bribery & corruption, anti-money laundering, data privacy, financial frauds, etc. and some basics of various factory (manufacturing) relevant laws.
- Should be ready to travel and relocate
- Hard Skills: MS Office & other Computer Applications, Data Analysis Tools, Good Writing and Presentation (Essential), Knowledge of Regional Languages (Preferable)
Skills & Competencies
Soft Skills:
- Problem Solving
- Critical Thinking
- Good Interpersonal & Communication (Essential)
- Teamwork
- Emotional Intelligence (EI)
- Self-Driven and Analytical
Hard Skills:
- MS Office & other Computer Applications
- Data Analysis Tools
- Good Writing and Presentation (Essential)
- Knowledge of Regional Languages (Preferable)
Talent Acquisition Specialist
About the job
Purpose of role:
We are looking for a proactive and enthusiastic candidate to join our Talent Acquisition team. This position is ideal for individuals looking to advance their career in Talent Acquisition and human resources. You will play a vital role in supporting our talent acquisition efforts and ensuring a positive candidate experience.
Key Responsibilities:
- Candidate Sourcing:
- Proactively identify and source candidates through various channels, including Hiring Experience Platform (ATS), job boards, LinkedIn, social media, networking events.
- Conduct research to identify potential talent and build a diverse candidate pipeline.
- Job Postings:
- Collaborate with hiring managers to have deeper understanding of the role requirement
- Post job openings on company career page, job boards (internal/ ext), and social media platforms, ensuring optimum visibility.
- Screening Applications:
- Review and evaluate resumes and applications against job requirements.
- Conduct initial phone screenings to assess candidate qualifications, experience and cultural fit.
- Interview Coordination:
- Schedule and coordinate interviews of candidates with respective stakeholders ensuring a seamless process.
- Candidate Experience:
- Maintain consistent and clear communication with candidates throughout the recruitment process.
- Provide timely feedback to candidates and resolve candidate Queries
- Offer & On boarding:
- Effectively negotiate the best offer to the candidates by striking proper balance between organisation’s budget and candidate’s expectation
- Assist in the on boarding process for new hires, including preparing offer letters and conducting orientation sessions.
- Ensure all necessary documentation is completed and organized as per agreed timelines
- MIS and Data Management
- Maintain accurate and real-time records of recruitment activities, including candidate interactions and interview feedback.
- Generate reports on recruitment metrics, such as time-to-fill , candidate conversion rates etc
- Market Research:
- Stay informed about industry trends and best practices in recruitment.
- Build and maintain talent pipelines for critical roles, including passive candidate engagement.
- Conduct competitor analysis and market mapping to benchmark recruitment strategies and salary offerings.
Qualification, Skills and competencies:
- Bachelor’s degree in human resources, Business Administration, or a related field (or equivalent experience) with 5-10 years of experience
- Previous experience in recruitment agencies / RPOs in necessary
- Strong communication and interpersonal skills with the ability to engage and influence candidates and stakeholders.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Basic understanding of recruitment metrics and analytics is a plus.
- Proficient in applicant tracking systems (ATS) and HR software.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and social media platforms.
Enterprise sales
About the job
Company Description
Tata Motors Insurance Broking And Advisory Services Limited (TMIBASL) is a subsidiary of Tata Motors Limited, a prominent global automobile manufacturing company in Bengaluru. TMIBASL offers insurance broking and consultancy services to customers nationwide, focusing on delivering innovative products tailored to client needs. With a wide range of insurance products, including Motor, Health, Property, Marine, and more, TMIBASL provides end-to-end assistance for claim settlement and has a strong team of professionals dedicated to providing effective insurance solutions.
Role Description
This is a full-time on-site role for an Enterprise Sales position at Tata Motors Insurance Broking And Advisory Services Limited in Hyderabad and Chennai locations. The role involves lead generation, sales operations, account management, and sales management tasks on a day-to-day basis.
Qualifications
- Lead Generation and Sales skills
- Sales Operations and Sales Management expertise
- Account Management capabilities
- Strong communication and negotiation skills
- Proven track record in enterprise sales
- Ability to work collaboratively in a team environment
- Experience in the insurance or financial services industry is a plus
- Bachelor’s degree in Business Administration or related field
