Known for trendsetting design, cutting-edge features and the highest levels of safety, its vehicles are available in the widest range of fuel options and body styles, offering comfort and an exceptional driving experience.

Senior Manager-State Service Office T&P

Purpose of the Role

This position will be responsible for delivering customer operational objectives of the organization. Providing high levels of support to network, resolving customer issues, facilitate service and spare parts sales, after-sales revenue and drive high customer satisfaction and through service network

Job Responsibility

1. Customer Management:
Drive customer issue resolution and escalations in a timely manner
Facilitate product deliver and availability of product by ensuring training, process adherence, costs and delivery
Drive customer satisfaction by monitoring feedbacks and taking corrective actions
Assist in the modernization of service partners to improve processes, faster turn arounds and deliver better customer experiences
Formulate and assist dealer service campaigns, customer meets, feedback processes and new product introductions
Drive sales and inflow with service partners through workshops and marketing activities: service campaigns and recon campaigns.
Improve paid services revenue at service partners with target schemes: discount coupons, dealer-labour AMC, fitness certificate
Drive the accidental business turnover through initiatives: cashless insurance tie-ups, Tata Motors Insurance, parts support
Proactively follow-up on warranty and AMC repairs and ensuring all processes are followed with regards to vehicle repairs process and payments
Established safety protocols in all workshops conducted. Audit all service processes to ensure compliance as per company standards
Increasing silver & gold certified technicians in workshops
Conduct workshop assessment report bi-annually to improve the process and infrastructure with service partners and enable grading accordingly

2. People Management:
Ensure strong communication between teams to facilitate exchange of information and in order to implement change and improvements
Provide trainings support to service partner on specialty tools, send mechanics to training center when needed
Coordinate and execute pre-delivery inspection training
Facilitate trainings of new products and tools to ensure service partners are well prepared.

Stakeholder Profiles & Nature of Interactions

Internal:

State Service Manager

Drive after-sales revenue through Service Network – update and seek support on need basis

RTSM Product Line

Provide inputs specific product issues

RPM Service Network

Drive spare parts sales through service network

Sales Team (TSMs/SPMs)

Critical Customer issue resolution, joint visit to customers to build up engagement

Plant Technical/Quality team

Technical product issues

SHQ

Claims resolution

Prolife team

Support on market share improvement/prolife sales improvement

Sales Team (TSMs/SPMs)

Critical Customer issue resolution, joint visit to customers to build up engagement

Plant Technical/Quality team

Technical product issues

External:

Customer

Issue resolution and engagement

Dealership team

Issue resolution & overall dev towards company’s goal achievement

Technical Institutes(ITIs/DTIs)

Skill development Programs

Desired Candidate Profile

• Education Bachelors Degree (B.Tech in mechanical /Automobile/Electrical Preffered)
• Relevant Experience: 5 – 7 Years
• Experience in Automobile Industry

Skills & Competencies

• Problem Solving Skills
• Customer Driven
• Sales Skills
• Administrative Skills
• Interpersonal Skills

Senior Manager-Demand Planning-Sales

Purpose of the Role

To assist procurement team in timely preparation of accurate procurement order schedules through Servigistics (SVG) time phased planning module
In order to achieve targeted first fill rates & inventory turns
Within the challenging environment of demand fluctuations in channel Partners (CP’s) Orders and supplier adherence to schedule.”

Job Responsibility

1. Procurement Order Scheduling :-
Analyse & upload schedules for all Parts on monthly basis through servigistics ( SVG).
Determine optimum procurement lead time in consultation with buyers and maintain in SAP.
Co-ordinate with buyers for opening inventory analysis at various PDC’s, procurement on orders checks, Slow Moving Parts procurement, Critical Parts analysis,Spurt/dip in demand on weekly basis.
Monitoring actual inventory against target inventory with parts classification Fast, Medium, Slow (FMS)/Regular,
intermittent,Sporadic ( RIS), discontinued from Production (Obsolete) and provide input to Procurement team for necesary action.
Monitoring of Stock transfer order ( STO) FFR for Procurement cycle Parts where STO FFR is less.
In order to ensure scheduling accuracy for achieving STO FFR.

2. Demand Planning & Inventory Optimization :-
Monitor scheduling activities regularly for timeliness and accuracy and provide inputs for changes in exceptional schedules to SVG.
Co-ordinate with buyers for Share of Business (SOB) correction along with demand & receipt data for Group Parts on fortnightly.
Analyse backorders regularly with respect to material availability and provide inputs to procurement team for priority action.
Analyse Alternate Part chain to consume stock of old Parts in order to avoid buildup of non-moving inventory and provide input to tech cell for updation.
Monitoring material availability against lapsed order with respect to schedule and provide input to concerned stake holders.
Prepare Projections for Annul capacity planning of vendors for better performance and give input to procurement team.
Generating Weekly schedules for select vendors to ensure timely delivery & optimum WH Utilization and give input to procurement team.
In order to achieve inventory turns & supplier delivery perfomance.

Stakeholder Profiles & Nature of Interactions

Internal:

Procurement

External:

Vendor

Desired Candidate Profile

• Education Qualification: B.E
• Work Experience : 3-5 Years
• Preferred Industry : Automobile

Skills & Competencies

• Behavioural
• Functional Excellence.
• Interpersonal effectiveness.
• Drive for results.
• Customer focus.
• Functional/Technical
• IT & System Knowledge.
• Service Life Cycle Management
• Product Knowledge
• Supply chain Management

Senior Manager – Institutional Sales

To achieve the sales of passenger vehicles range through corporates and institutions by identification of potential segment to be targeted in coordination with channel partners and other regional team members in order to achieve the desired volumes through institutions within the company guidelines, policies & available resources

Job Responsibility

• Plan & execute sales plans & BTL campaigns for Corporate and Fleet Sales through the dealerships
• Achievement of Corporate and Fleet Sales Targets
• Review dealership teams on Corporate Visits, Fleet Operator visits,Targets.
• Establish relationships with HR & Admin Heads of Corporates / IT, BPO cos / Fleet Operators for business development.
• Identification of potential segments to be targeted. Planning & executing campaigns. Follow up and closure of bulk deals.
• Coordination / Follow-up on bulk deals. Reports and MIS as and when required.
• Training the Dealership Corporate & Fleet Sales team on Prospecting, Campaign management, Bulk deal closures, Negotiation and other requirements.
• Establish relationship with external agencies like Banks, Leasing companies, Vendors etc.
• Work in close Coordination with TSMs, Area Managers, Dealerships

Stakeholder Profiles & Nature of Interactions

Internal

RM, TSM
Planning towards target achievement

Retail Marketing
Working Corporate offers within the required budget

External:

Channel Partners
Planning of delivery

Corporates/ Institutions
Formal engagement platforms, Direct meetings & feedback.

Desired Candidate Profile

• Education: Post Graduate in Sales & Marketing
• Relevant Experience : 5 to 8 years of experience of managing B2B accounts/customers in the Automobile industry
• Understanding of Corporate Leasing mechanism
• Exposed in direct sales, channel management.
• Ability to deal with multiple stakeholders in a complex or matrix decision making mechanism.
• Experience in the managing large account deals.

Skills & Competencies

• High on self-initiative and drive
• Effective communicator – verbal and written
• Interpersonal Skills
• Networking Skills
• Customer Orientation

Senior Manager- Infotainment System/Instru

Purpose of the role:

Shall lead the requirement handling with supplier and Prepare of software technical requirements for infotainment features/Head Up Display features/Cluster features.

Job Responsibilities:

• Functional design of distributed functions in line with in-vehicle communication requirements (CAN/LIN/SOME-IP/Ethernet) after coordinating with stakeholders
• Identification of design exceptions/failure modes to ensure functional robustness using systematic methodology (block diagram, function tree etc…)
• Functional and Software interfaces design specification using use cases, sequence diagram, state diagrams etc. in UML tools
• Prepare RFQ, Scope of Work documentation and participate discussion with supplier for completion of technical review and agreement
• Systems engineering of software and Hardware components
• Prepare DFMEA and review with the cross functional team
• Troubleshooting and analysis of functional/System Level defects
• Provide technical support on all phases of delivery like PO, PP, SOP and field failures.
• Complete technical documentation and product related documents for project delivery and Engineering Signed-off
• Additional understanding of AR (Augmented Reality) / AR Engine Knowledge is preferred
  Understanding of Optical analysis, HMI knowledge is preferred.
• System latency calculation for software features
• Support for Certification team related to HUD certifications
• Support for Customer support team field issue resolution / User manual updates / Service team trainings

  Desired candidate profile:

• Education- Graduation /Post graduate in Engineering
• Hands on experience in development and integration of Head Up Display systems and it’s child modules in vehicle environment
• Shall have atleast 3~7 years of experience in Infotainment / Connected features System Design /architecture preparation
• Hands on experience in development and integration of Instrument Cluster systems and it’s child modules in vehicle environment
• Solution architecting skills, exception analysis, inter ECU interaction design
• UML functional modelling in tools like Enterprise Architecture etc
• Software failure mode analytical skills
• Software systems engineering basic knowledge of UML in system interaction modelling
• Knowledge of wiring harness, connectors, electronics components, circuit design, debugging etc
• Well versed with CAN/LIN/SOME IP/Ethernet tools, simulation, de-bugging and its design requirements
• Well conversant with measurements instruments, tools and related software
• Knowledge of product reliability standards and reference standards like IEC, EMI/EMC
• Multiple project handling and time management
• Good verbal and written communication skills
• Basic knowledge of Automotive ECU and Software development process
• Exposure to Linux/Android/QNX based developments and systems design
• Good knowledge on Vehicle EE Architecture