Tata Consultancy Services is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries. It is the second-largest Indian company by market capitalization.
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TCS Hiring for F2F Service Desk Bangalore
About the job
Dear Candidate,
Greetings!
We have an opening for Face 2 Face TCS Bangalore, “Service Desk L1”
Skill : Service Desk L1
Experience : 2 – 5 Years
Location: TCS Bangalore-Think Campus- 7324f2, No 42P & 45P, TCS Think Campus B4, Electronic City Phase 2, Bengaluru, Karnataka, 560100
Please find below JD:
Required Technical Skill Set: Desktop & Network troubleshooting, Knowledge on O365, MS office Suite, Active Directory, Hardware and Software related troubleshooting skills, communication to handle US customer
Must-Have
Requires good verbal and written communication skills as well as strong customer service and interpersonal skills
Need for international client (UK)
Willingness to work in any shifts including night shifts
Accountable to answer customer requests and assisting customer either by email/chat or over the phone
Ability to understand customer issue and route to appropriate team
Should be ITIL Foundation certified
Must be a strong cross-team collaborator
Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
Basic knowledge about Systems, backup and Network
Ability to drive higher Customer Satisfaction and maintain the defined SLA’s and KPI’s