Tech Mahindra is a global consulting and systems integrator that provides digital solutions and platforms to help businesses transform industries. They have expertise in over 13 industries, including banking, insurance, telecommunications, media, entertainment, and distribution.
Project Manager
About the job
Job Summary
To plan, execute, control and ensure closure of projects, while managing people and delivery excellence in all parameters of time, cost and processes in projects. Drive execution of the project roadmap and manage entire project lifecycle from strategy planning to tactical activities. Ensure high customer connect for the project, building processes for all relevant team members to engage with the customer. Ensure completion of Project Satisfaction Report and relevant survey and feedback mechanisms. Guide the launch of project from concept to delivery by managing the project and governing the overall budget. Articulate and explain designs and constraints to stakeholders after understanding customer perspective. Ensure compliance to internal tools. Sensitize the team to go beyond the immediate deliverables to assess how to provide greater value to the customer on an ongoing basis. Determine methodology and processes for quality planning (in concurrence with project planning), define standards to use, document quality criteria and quality measurement processes, face audits and project process monitoring. Review project profitability and other agreed parameters and provide relevant status reports to the management and customer. Ensure steering committee meetings and other regular meetings with customer. Develop supporting documentation and materials including demonstrations, presentations and other tools to ensure solutions are easy to manage and repeatable. Create and maintain project level dashboards to enable effective project management. Promote team work, motivate, coach and develop people in the team to build functional skills and desired behaviours to deliver results. Ensure high levels of engagement within the team. Manage complex scenarios effectively like business risks, multiple vendor issues, code red situations etc. and customer expectations without impacting associates adversely. Provide technical and other guidance as required to the team and assess the performance of the associates.
Associate Business Consultant
About the job
Job Summary
To manage and contribute towards project delivery and solution design. Analyse new requirements and provide effort estimation Prepare, publish, agree and monitor the project activity and schedule. Perform change impact assessment, stakeholders management. Create future state design independently for the Model Based Solution with pre defined process artifacts. Contribute to Model Based Solution with new solution requirement/domain. Contribute in creation of capability assets independently with pre defined process assets in a known domain. Assist in the sales management by Lead generation and independent follow up. Perform process assessment/audit for a Model Based Solution with pre defined process artifacts. Participate and contribute in internal knowledge sharing sessions and independently contribute to Knowledge Repository.
Principal Consultant
Job Summary
Title: GRC Consultant Positions: 2 nos Location: Bangalore, Chennai, Hyderabad, Pune Notice Period: within 60 Days Domain: Banking only Job Description: Key requirements & JD: Domain depth: Deep Risk & Compliance experience in banking and Financial services industry across globe, especially developed market (NA, UK, EU). The Compliance area includes understanding of key regulatory expectations, handling of these expectations by BFS industry, trends and latest changes etc. The Risk area includes different types of risks that BFS industry faces – credit risk, market risk, operational risks, liquidity risks, solvency risks etc. Understanding of IT landscape (IT services and products view) – Deep understanding of technology is deployed/applied to solve the R&C needs. This involves knowledge of key products/platforms, specialized IT services etc. Ability to craft novel solutions and offerings – The candidate needs to have the ability to convert the domain and IT knowledge into solutions, offerings and propositions which will help TechM position in the market differently. Thought leadership is very important. Client communication skills – The candidate needs to be skilled & experienced while communicating with CIO & CIO-1/2 level folks across clients and partners. Overall experience should be 20+ years. Overall, such experience mix is possible in leading IT services companies with deep, specialized footprint of BFS vertical. Also, some of the GCCs would have such individuals.
About the job
Provide customer support via phone calls for international customers, in multiple languages. Troubleshoot customer queries and requests. Manage customer expectations and ensure customer satisfaction. Document customer interactions for review and follow-up.
Experience: 6mth+
Notice period: Immediate joiner/ Serving notice period
Responsibilities
- Handle inbound/outbound customer calls regarding product/service inquiries and issues
- Provide accurate information and assistance to customers
- Resolve customer complaints and escalations in a professional manner
- Maintain customer records and update information in the system
- Identify and escalate priority issues to the appropriate team
- Achieve individual and team targets for customer satisfaction and productivity
- Follow company policies and procedures
- Adhere to quality standards and call center metrics
Qualifications
- Excellent verbal and written communication skills in English
- Strong customer service orientation
- Ability to empathize with customers and provide appropriate solutions
- Good problem-solving skills
- Ability to work in a fast-paced and target-driven environment
- Basic computer knowledge and typing skills
- Flexibility to work in shifts, including weekends and holidays
Senior Support Specialist
About the job
Position Overview:
- Provide timely and effective support for users of the Syndigo Enterprise PIM/MDM Platform (formerly Riversand), ensuring a high level of customer satisfaction.
- Collaborate with cross-functional teams to implement configuration changes and maintain the integrity of the platform.
Key Responsibilities:
- Respond to inquiries promptly and deliver excellent customer service to users of the Syndigo platform.
- Provision new users on the Syndigo Enterprise PIM/MDM Platform, ensuring proper access and setup.
- Design, code, and test configuration changes to meet user requirements and improve system functionality.
- Follow an iterative software development methodology and actively contribute to all phases of the software development lifecycle.
- Code business rules using Riversand Business Language (RBL) to enhance system capabilities.
- Diagnose and resolve system issues, communicating status updates to stakeholders throughout the resolution process.
- Provide occasional after-hours or weekend support as needed to ensure uninterrupted service.
