The Progressive Corp (Progressive) is an insurance holding company. It offers a range of personal and commercial automobile insurance, and specialty property-casualty insurance and other related services.
Claims Adjuster Trainee
Job Description – Claims Adjuster Trainee (237619)
Claims Adjuster TraineeJob Number: 237619
Join Forbes’ 2024 Best Company for Diversity! As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims. This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like. Duties & responsibilities (upon completion of training)
Must-have qualifications
Schedule: Training Schedule: Monday-Friday, 8:30am-5:30pm for the first 4 weeks and then Monday-Friday 9am-6pm Location: 2010 O’Neil Rd, Ste B, Hudson, WI 540167062 Compensation
Benefits
Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer |
Claims Administrative Support Specialist
As a claims administrative support specialist, you’ll play a vital role supporting our claims branch offices. In addition to ensuring essential administrative functions run smoothly, you may also interact with customers and medical providers by phone or in person when applicable.
- High School diploma/GED equivalent or higher and a minimum of one year of administrative or clerical support experience
- {OR} one year post-secondary education
- Proficiency using office equipment
- Proven organizational skills
- Ability to multi-task and quickly switch duties
- Communication skills with the ability to work in a team-environment
- Customer service and follow-up skills
- $20.19/hour – $21.15/hour
- Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
Call Center – Bilingual Spanish
If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training.
Job opportunities
- Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
- Bilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
- Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products
Must-have qualifications
- A minimum of two years relevant work experience.
- {OR} A minimum of two years post-secondary education
- Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
- Fluent in Spanish and English (verbal and written)
Training starts: February and March 2025
Schedule: Most schedules will include a weekend day and evening hours after completion of training
Work from home office requirements
- Designated workspace free from noise and other distractions
- High-speed internet at your expense unless otherwise required by law
- Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
- All Progressive hardware you receive needs to be connected to a surge protector
Compensation
- $20.25 or $21.50 per hour depending on the role you are selected for
- Gainshare annual cash incentive payment up to 8% – 16% (depending on position) of your eligible earnings based on company performance
- An additional 10% when you work evening or weekend hours
- Performance-based rewards
- Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role
Field Claims Adjuster – Auto Damage
- Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
- Negotiate repair process with body shops
- Document information related to the claim and make decisions consistent with claims standards and local laws
- Evaluate and handle claim payments and resolution of claims without payments
- Review and determine validity of any supplement requests
- A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
- {OR} Associate’s degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
- {OR} Bachelor’s degree and a minimum of one year appraisal/estimatics or insurance experience
- Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies
Compensation
- $63,300 – $77,400/year
- Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
